Senior Manager, Field Operations and Customer Data Management

Amylyx Pharmaceuticals; Cambridge (MA); Remote; USD 162,000 - 182,000; Full time

Benefits offered by this job

Remote work opportunities within the U

Travel to Cambridge, MA

Job summary

Amylyx Pharmaceuticals, Inc. is seeking a Senior Manager, Field Operations and Customer Data Management in Cambridge, MA.

This role leads the data lifecycle for customer and field data across CRM, hub, claims, and downstream reporting, working with vendors, IT, and field teams. The position is highly tactical, focusing on data quality, validation, and operational fixes, while supporting customer targeting, territory alignment, roster maintenance, and new data source evaluations.

Qualifications

• Bachelor’s degree required in business, analytics, information systems, data management, life sciences, or related field.
• 5+ years of experience in pharmaceutical, biotechnology, healthcare, or data operations.
• Hands-on experience with CRM, claims, roster, territory, or field activity data.
• Experience with data aggregators and translating stakeholder questions into data requirements.
• Experience managing recurring data feeds and coordinating with vendors/IT.

Responsibilities

• Manage customer data operations, validation, and availability across CRM and data sources.
• Monitor data quality, identify issues, and coordinate corrective actions.
• Coordinate with data vendors, calendars, specs, and deliveries.
• Perform detailed quality checks across source files, staging, and warehouse outputs.
• Maintain data documentation, mappings, and SOPs.
• Evaluate new data sources and summarize findings for stakeholders.
• Collaborate with field leadership to translate needs into data requirements.
• Support targeting, territory alignment, roster maintenance, and field optimization.
• Troubleshoot CRM and field data visibility issues with stakeholders.
• Maintain project plans, status reports, and communications across workstreams.

Skills

Advanced Excel

SQL

BI tools

CRM platforms

Data quality tools

Education

Bachelor's degree in business, analytics, information systems, data management, life sciences, or related field

Tools

Data warehouses

Data integration

Geographic mapping tools

Job description

Senior Manager, Field Operations and Customer Data Management

Cambridge, MA

Amylyx has an audacious mission to usher in a new era for treating diseases with high unmet needs. Where others see challenges, we see opportunities that we pursue with urgency, rigorous science, and unwavering commitment to the communities we serve. We are a clinical-stage company currently focused on post-bariatric hypoglycemia (PBH), Wolfram syndrome, and amyotrophic lateral sclerosis (ALS).

Our mission is powered by our people. Our core values – be audacious, be curious, be authentic, be engaged, and be accountable – creating a culture of caring. Amylyx has assembled an experienced team ready to take action because the communities we serve have no time to wait. If you share our passion and are determined to tackle some of medicine’s toughest problems, we encourage you to read the opportunity below and apply.

The Opportunity

Reporting to the Director, Field Operations & Data Management, the Senior Manager, Field Operations & Customer Data Management is a hands‑on, execution‑focused role within Commercial Operations. This position will support the reliable movement and use of customer and field data across the commercial data ecosystem, including CRM, specialty pharmacy, claims, hub, and other third‑party data sources. The Senior Manager will work closely with data aggregators, source‑data vendors, Information Technology, analytics partners, and field stakeholders to ensure data is delivered accurately, consistently, and on schedule into Amylyx data warehouses and downstream reporting solutions.

This role is highly tactical and detail oriented. The successful candidate will be comfortable working in the data, investigating issues, coordinating fixes, validating outputs, documenting processes, and resolving the daily operational challenges that can affect field execution. The role will also provide substantial support for customer targeting, field force sizing, territory alignment, roster and assignment maintenance, and the evaluation of new commercial data sources.

Responsibilities

• Customer data operations: Support the day‑to‑day receipt, processing, integration, validation, and availability of customer and commercial data, including CRM, specialty pharmacy, claims, affiliations, customer reference, field activity, and other vendor‑supplied datasets.
• Data quality and issue resolution: Monitor recurring data deliveries and warehouse outputs; identify missing, late, incomplete, duplicated, or inconsistent data; conduct root‑cause analysis; coordinate corrective actions; and follow issues through resolution.
• Vendor management: Serve as an operational point of contact for data and field operations vendors, including possible data aggregator. Manage delivery calendars, file specifications, data transfer dependencies, service expectations, issue logs, status updates, and follow‑up actions.
• Data validation and reconciliation: Perform detailed quality control checks and reconciliations across source files, staging layers, warehouse tables, CRM outputs, vendor reports, and downstream dashboards; document findings and elevate material risks. Ensure quality data is available for incentive compensation administration.
• Data documentation and controls: Maintain business rules, source‑to‑target mappings, data dictionaries, file layouts, standard operating procedures, validation checklists, issue histories, and other documentation needed for repeatable and auditable operations.
• New data source evaluation: Support the assessment of potential new data sources by documenting business use cases, reviewing coverage and field definitions, evaluating quality and usability, coordinating sample‑data testing, identifying integration requirements, and summarizing findings and tradeoffs.
• Stakeholder needs and data recommendations: Engage field teams, field leadership, Commercial leadership, Analytics, and other stakeholders to clarify business questions and operational needs. Translate requests into defined data requirements and recommend the data sources, measures, analyses, or reporting approaches best suited to answer the question, while clearly communicating data limitations and tradeoffs.
• Customer master and alignment support: Help maintain accurate customer, account, affiliation, territory, roster, and assignment data across relevant systems. Investigate and resolve alignment, ownership, hierarchy, and customer identity issues that affect field teams.
• Field targeting & alignment: Execute and maintain customer targeting processes, including data preparation, business‑rule application, final list deployment. Support territory alignment activities, including geographic and customer‑level analyses, scenario development, balance assessments etc.
• CRM and field support: Partner with CRM owners and field operations colleagues to troubleshoot customer, roster, territory, targeting, and data visibility issues; provide timely updates and practical solutions to field users and leadership.
• Operational coordination: Maintain project plans, action logs, decision records, recurring status materials, release calendars, and stakeholder communications across concurrent data and field operations workstreams.
• Continuous improvement: Identify recurring pain points and opportunities to improve data quality, vendor performance, controls, documentation, automation, and the efficiency of field operations processes.

Requirements

• Bachelor’s degree required in business, analytics, information systems, data management, life sciences, or a related field.
• 5+ years of experience in pharmaceutical, biotechnology, healthcare, commercial operations, data operations, sales operations, CRM operations, analytics, or a related discipline.
• Hands‑on experience working with commercial/customer data such as CRM, specialty pharmacy, claims, affiliations, customer master, targeting, roster, territory, or field activity data.
• Experience working with healthcare or commercial data aggregators and translating stakeholder questions into practical data requirements, source recommendations, or analytical approaches strongly preferred.
• Experience managing recurring data feeds and working with vendors and technical teams to investigate and resolve data delivery, transformation, quality, or availability issues.
• Working knowledge of commercial data warehouses, data integration processes, master data concepts, business rules, data quality controls, and downstream reporting dependencies.
• Experience supporting customer targeting, territory alignment, field force sizing, roster management, or other field operations processes strongly preferred.
• Advanced Excel skills required; experience with SQL, business intelligence tools, CRM platforms, data quality tools, geographic mapping tools, or data warehouse environments preferred.
• Strong analytical and problem‑solving skills, with the curiosity and persistence to trace issues across datasets, systems, vendors, and business processes.
• Exceptional attention to detail and the ability to manage recurring operational deliverables while responding effectively to urgent, unplanned issues.
• Clear written and verbal communication skills, including the ability to document technical and business rules, explain issues, coordinate decisions, and provide concise status updates.
• Ability to build productive working relationships across Commercial Operations, field leadership, Analytics, Information Technology, Finance, Compliance, and external partners.
• High degree of accountability, organization, judgment, and comfort working in a fast‑paced environment with evolving priorities and incomplete information.

Work Location and Conditions

• At Amylyx, we proudly support remote work opportunities within the United States. However, due to business considerations related to health insurance coverage and state tax regulations, we are unable to hire employees who reside and/or work in certain states. Currently, we are not considering applicants from Alaska and Hawaii.
• You will be expected to travel to our corporate location in Cambridge, MA several times a year and attend other company‑related events as necessary and requested, which may include travel by air, driving or public transportation.
• You must have access to work in setting that meets all requirements of the role (including privacy, reliable internet access, phone, ability to communication via video conference, etc.) at your remote location.

Compensation

The pay range posted below represents our good faith estimate of compensation for this role, based on market data and internal benchmarks. The final offer may vary depending on a candidate’s experience, skills, and qualifications, as well as considerations of internal equity.

$162,000 - $182,000 USD

Amylyx Pharmaceuticals is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy‑related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Amylyx’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. Accommodations are available for candidates who require them in our selection process. If you need an accommodation, please let your Amylyx Talent Acquisition contact know.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Amylyx Pharmaceuticals’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.