Senior Manager, Family Resource Center

Inspire Health Alliance; Orange (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

Community Action Partnership of Orange County is seeking a Senior Manager, Family Resource Center to oversee the El Modena FRC and lead family strengthening programs, staff and facilities, ensuring funder requirements are met and aligned with CAP OC’s mission. Under the direction of the Associate Director, the Sr.

Manager will coordinate services with partners, supervise staff and volunteers, support grant writing and reporting, and engage with the community to deliver outcomes that reduce

Qualifications

• Master’s degree in social work or related field required.
• 3 years leadership experience coaching and mentoring staff, volunteers and interns.
• 3 years’ experience with family strengthening program management and SOPs.
• Bilingual in Spanish required.
• Fluent English and math skills for reports and presentations.

Responsibilities

• Direct program and facility operations in line with contracts, laws and funder requirements.
• Develop workflows for programs and services for onsite staff, volunteers, interns, partners, and participants.
• Supervise staff, volunteers and interns; coordinate with Facility and IT departments.
• Plan and facilitate meetings with partners and funders; participate in community initiatives.
• Assist in grants and reporting; support program performance objectives and evaluations.

Skills

Bilingual in Spanish

Fluent English

Public speaking

Interpersonal skills

Fundraising concepts

Data systems (Apricot360 and Vista She

Office software skills

Leadership

Education

Master’s degree in social work or related field

Tools

Apricot360

Vista Share

Job description

OUR EXCITING OPPORTUNITY

Community Action Partnership has an exciting opportunity for

Senior Manager, Family Resource Center

The Senior Manager, Family Resource Center is responsible for oversight and management of the El Modena Family Resource Center, developing and implementing of robust family strengthening and outcome driven programs and services, systems, processes, procedures, facility and staff oversight and ensure that funder requirements are met and aligned to build sustainable support in impacting the lives of those served while playing a critical part in the work and dedication of Community Action Partnership of Orange County’s initiatives.

Who We Are

Born out of the War on Poverty more than 50 years ago, Community Action Partnership Orange County (CAP OC) is a trusted resource for Orange County community members who face obstacles such as food insecurity, unemployment, economic turmoil and more. We walk alongside the people we serve, and we act to meet immediate needs without delay. Our programs help empower people to improve their lives and their communities. We see poverty as an unacceptable reality for our neighbors and rally with key partners to help facilitate change.

CAP OC hires professionals who support and embody the following EPIC values:

Going above and beyond in every interaction and activity we undertake. We strive for EXCELLENCE in service, keeping a pulse on the most up to date innovations within our industry. Together we continually assess and improve the way to work and enhance the strategies we utilize to meet the needs of our community.

Reaching our goals by working collaboratively with each other and our community. We are working to do the things that have not been done: empowering families and individuals to financial independence, breaking the cycle of poverty, creating financial equity, combating food insecurity, and establishing healthy and energy-efficient living conditions for all through social innovation. All of this takes PROACTIVENESS, and an intrinsic motivation that drives us to go above and beyond to create cutting-edge trends and program designs. We have the will and the energy and won't stop until the needs of our underserved community no longer exist.

We are a team of high INNOVATION. We value the work we do; the people we serve; and treat each other with respect and kindness. We also have an environment of engaging in social economic justice by sharing of ideas and not afraid to try new things that increases our educational capacity. We think outside of the box, and challenge prevailing assumptions about issues of poverty.

Reaching our goals by working in partnership with each other and our community. The work we do is deeply rooted in the COLLABORATION we have with our community and its citizens. We care about the legacy of community action partnership and go above and beyond to ensure we support each other in bringing forth the services and resources that will positively change generations forever.

We have remained true to our mission “We seek to end poverty by stabilizing, sustaining and empowering people with the resources they need when they need them. By forging strategic partnerships, we form a powerful force to improve our community.”

Values

In addition to our EPIC values our external values are as follows:

Leadership

We are guiding critical shifts in how people think and act to address the root causes of poverty

Collaboration

We bring together all capable partners to achieve transformative results

Trust

For over 50 years, the community has counted on us to empower those in need

Compassion

We treat each person we serve respectfully and with great care

Justice

We are passionate about advocating for those living in poverty and creating equity throughout the region

WHAT YOU WILL ACCOMPLISH IN THIS ROLE

Under direction of the LCSW level Associate Director of FRCs and Housing, the Sr. Manager is responsible for management and oversight of the Families and Communities Together (FaCT) and Community Services Block (CSBG) funded El Modena Family Resource Center (FRC), programs and services, understanding, supporting community and participant needs and available resources. The Sr. Manager will coordinate services with other organizations, other CAP OC departments, facilitate community and funder required meetings, and obtain and effectively mitigate input from the community. The Sr. Manager will also supervise FRC staff, volunteers and interns and be responsible for facilities oversight working closely with CAP OC’s Facility and IT department.

The annual salary range for this exempt position is: $75,000-$95,000

ROLES AND RESPONSIBILITIES

• Direct program and facility operations consistent with the requirements of contractual agreements, laws, regulations and funders including but not limited to the FaCT and Community Services Block Grant contracts and funding requirements.
• Confer with interested parties and staff to outline work-plan and to assign duties, responsibilities, and scope of authority.
• Develop effective and current workflows for all programs and services to benefit all onsite staff, volunteers, interns, partners, and participants.
• Directs and coordinates activities of project personnel to ensure timely progress, adherence to budget requirements, and effective scheduling and use of facility.
• Responsible for participating in community needs assessment to increase community involvement with public and private agencies and community outreach projects.
• Work with the Community to develop active participation in all aspects of the Center including volunteer support, advisory committees and boards, and fundraising support.
• Participates in various collaboratives and committees; attends community events and meetings to promote FRC services; initiates outreach to new partners and service providers based on identified gaps in services.
• Assigns, develops, trains, supervises, and evaluates program staff and their work. Make recommendations to the Associate Director and Director on personnel actions.
• Assist in preparation and writing of funding grant applications.
• Plan and develop program performance objectives and outcomes, annual goals, and assist in designing evaluation tools that will ensure compliance with reporting requirements for grants and with agency's Community Services Block Grant (CSBG) requirements.
• Purchases items and supplies, tracks and monitors inventory and expenditures.
• Plans and facilitates various meetings including but not limited to team meetings, supervision meetings, monthly partner meetings, prepares agenda, meeting notes, and discussion topics.
• Work closely with, oversee and strengthen partnership with the Orange County Headstart adjacent to FRC and the onsite OCDE ACCESS Education Program, etc.
• Develop cohesiveness, collaboration and systems with other onsite partners, CAP OC programs and services staff utilizing FRC space.
• Communicate effectively and timely with all levels of agency staff upwards to Executive Leadership and Board of Directors.
• Maintains positive working relationships with program staff, volunteers, interns, partners, and participants
• Other duties assigned

THE IDEAL CANDIDATE HAS KNOWLEDGE AND EXPERIENCE IN

• Principles of program development and management, fundraising and marketing concepts.
• Principles of public administration, personnel and facilities management.
• Familiarity with laws and regulations governing county, state and federal funded programs and non-profit sector.
• Public and private service agencies and community resources.
• Interviewing, hiring, and training employees, volunteers, interns.
• Analyzing and interpreting various materials to make recommendations; understanding and applying program rules, regulations and procedures.
• Planning and organizational skills to develop and implement action plans.
• Foreign Language: Bilingual in Spanish is required.
• Fluent verbal and written English language and mathematical skills sufficient to create, compose or compile information and data for reports or presentations.
• Ability to effectively utilize Data Systems (Apricot360 and Vista Share a plus), various computer software, virtual platforms such as Zoom, Google Meets, Teams, Microsoft Office, Outlook, Word, Excel, PowerPoint, One Drive and as well as current version of Windows, Google Docs, Google Drive, etc.
• Position requires excellent computer literacy, establishing paperless systems, technological savviness and use of troubleshooting devices including Printer, Projectors, Cell Phone and Copier.

IDEAL CANDIDATE MUST BE

• Effectively present information and respond to questions from groups, managers, clients, and general public.
• Demonstrate strong interpersonal, communication, and public speaking skills.
• Utilize organization and administration skills to develop protocols, systems, complete correspondence, reports, statistics, meeting agendas, minutes and other administrative needs.
• Demonstrate ability to establish and maintain effective working relationships with public officials, private industry, community groups, legislatures, advisory boards and employees.
• Demonstrate a clear, concise and effective command of the English language, both oral and written. Bilingual Spanish, must be able to fluently speak, read and translate orally and in writing from/to English to Spanish.
• Be a liaison with collaborating entities and subcontractors.
• Posses a valid California Drivers License and proof of vehicle insurance; access to a vehicle and willingness to drive/travel when required.
• Work with people from all social economic and ethnic groups.
• Work weekends and/or evenings, as needed.
• Be independent and self-directed. Exercise considerable judgment. Be flexible, creative, self-starter, capable of articulating vision/purpose.
• Be comfortable with change, handling multiple tasks simultaneously and good problem solving skills.
• Supervise employees and volunteers with special projects.
• Possess a valid California Driver’s License with a driving record that meets minimum standards established by Community Action Partnership of Orange County carrier, proof of vehicle insurance, access to a vehicle and willingness to drive/travel when required.
• Must be able to lift up to 20 lbs.
• Work in an environment predominantly indoors with little to no outdoor working requirements.
• Bending, stooping, reaching, pulling, pushing, standing, kneeling, sitting, twisting, turning, walking, and bending at the waist may be physical requirements of the job.

EDUCATION AND EXPERIENCE

• Master’s degree social work, counseling, psychology or related field required.
• 3 years leadership experience coaching and mentoring staff, volunteers and interns.
• 3 years’ experience with family strengthening program management, development and implementation with the development of standard operating procedures, with documented processes and systems.
• Demonstrative knowledge in business and non-profit operations that include but not limited to facility operations, funding identification, support grant writing, presentations, fiduciary oversight, budget management and making necessary programmatic recommendations to further the CAP OC mission and vision.
• Demonstrated knowledge and experience working with diverse, low-income, at risk/vulnerable youth, families and seniors experiencing poverty, homelessness, domestic violence, mental health issues, child abuse, etc.
• 3 years’ experience with case management, crisis intervention, trauma informed practice, harm reduction, motivational interviewing and other evidence-based and/or research informed practices.
• 2 years’ experience with leading community engagement and advocacy groups, driving community change.

TRAVEL

Possess a valid California Driver’s License with a driving record that meets minimum standards established by CAP OC insurance carrier, proof of vehicle insurance, access to a vehicle and willingness to drive/travel when required.

Typically, travel is local during the business day to/from CAP OC locations and incumbent will use personal vehicle. Possible travel may be during evening hours and possible out-of-the-area and overnight travel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to bend, stoop, reach, pull, push, stand, kneel, sit, twist, turn, walk, bend at the waist, talk and hear, prolonged and fine dexterity of fingers and wrists, vision abilities include close vision, distance vision, color vision, ability to adjust focus, and prolong computer work. The employee must regularly lift and/or move objects up to twenty (20) pounds. Employee may be called upon to work outdoors in varying temperatures and weather conditions.

MEDICAL EXAMINATION AND BACKGROUND CHECK

A medical examination is required of each new employee whose physical condition must meet the minimum requirements prescribed for the position. In addition, prospective employees must pass a pre-employment physical, drug screen, Live Scan and background check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

THE PROMISE OF COMMUNITY ACTION

Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.