Senior Manager, Enterprise Strategy & Operations

ServiceTitan, Inc.; Glendale (CA); On-site; USD 168,000 - 270,000; Full time

Benefits offered by this job

Flexible time off

Medical, dental, vision insurance

Parental leave

Job summary

ServiceTitan, Inc. is seeking a Senior Manager, Enterprise Sales Strategy & Operations to drive operational strategy across the Enterprise Sales organization from pipeline through to close. You will lead cross-functional projects, optimize workflows, and partner with Senior Directors and SVPs to deliver measurable outcomes.

The role requires 5–8 years in Sales Ops or management consulting, strong analytics, and a self-starter attitude. In-office Glendale, CA presence is expected 1 day per week.

Qualifications

• 5–8 years of experience in high growth tech company Sales Ops or management consulting.
• Experience in operations/revops, strategy, or finance within SaaS, with enterprise sales exposure preferred.
• 1–2+ years of leading and managing a team.

Responsibilities

• Oversee daily Sales Operations: KPI reporting, forecasting, capacity management, account assignment, month-end close.
• Lead cross-functional strategic initiatives across the Enterprise portfolio: key account engagement, tooling, territory planning, annual planning.

Skills

Strategic operations

Leadership

Cross-functional collaboration

Analytical skills

Presentation skills

Education

Bachelor’s degree

Tools

SQL

Tableau

Excel

Job description

Ready to be a Titan? The Senior Manager, Enterprise Sales Strategy & Operations is responsible for driving operational strategy for our Enterprise Sales organization from pipeline (Sales Development) through to close. This person will think holistically about our Enterprise sales segment, spearhead cross-functional projects, and optimize our business workflows. Your key stakeholders will be the Directors & SVPs of Enterprise Sales Development and Enterprise Sales. This individual has a well-rounded background including analytical rigor, strategic project management, operational excellence, and senior-level stakeholder management. And this person will have a self-starter mentality to own multiple strategic & operational initiatives quickly and deliver outcomes.

What you’ll do:

• Oversee daily operations of and drive efficiencies within the Sales Operations functions including, KPI reporting, forecasting, capacity management, account assignment, and month-end close
• Lead high-impact strategic initiatives across the holistic Enterprise portfolio including key account engagement, automation & tooling, territory management, annual planning, etc.
• Partner closely with our Sales Development and Sales leaders to help them understand performance trends, root causes, and help them improve and scale their operations
• Develop strategic initiatives and execution plans to improve Enterprise full-cycle sales performance
• Collaborate with peers across Sales, RevOps, Finance, & Marketing to deliver insights and partner on large-scale projects or analysis
• Operate in a hands-on manner to dive deep on analysis or systems, recognize hot spots, and develop solutions to ensure high quality results and improve decision making
• Manage and develop a team of a few individuals covering Enterprise Sales Strategy & Operations

What you’ll bring:

• 5-8 years of experience in high growth tech company Sales Ops and/or management consulting
• Functional experience in operations/business operations/revops, strategy, and/or finance within the SaaS space is strongly preferred (experience working with Enterprise Sales is a plus)
• 1-2+ years of leading and managing a team
• Strong analytical skills, including proficiency in excel or Gsheet modeling
• Experience with SQL/data querying and Tableau or other data visualization tool preferred
• Proven track record of working cross-functionally on key projects to deliver results
• Exceptional written, verbal, and presentation skills that allow you to partner with VP+ leadership
• Excitement to work in a fast-paced work environment tackling varied problems and evolving business circumstances
• Strong organization skills, attention to detail, and a self-starter mentality ready to create things from the ground up
• Bachelor’s degree required

In-office presence in Glendale, CA 1 day/week

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
• We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
• ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws.

For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $179,900 USD - $269,900 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $168,200 USD - $252,200 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that's been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We're just getting started.