Senior Manager Enterprise Change and Program Management Office Services & Support

Support.com; Farmington Hills (MI); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Manager to lead their ECPMO Services & Support team. This role involves overseeing the development of tools, templates, and communication strategies that align with organizational objectives. The Senior Manager will engage with cross-functional teams to enhance service delivery and stakeholder engagement, ensuring that the ECPMO framework is continuously improved. This is an exciting opportunity for a strategic leader to make a significant impact within a dynamic environment, driving transformation and fostering a culture of collaboration and excellence.

Qualifications

• Proven experience in leading teams and developing strategic communication frameworks.
• Strong ability to engage stakeholders and enhance communication effectiveness.

Responsibilities

• Lead a team to drive ECPMO's service and support strategy.
• Develop metrics to assess effectiveness of ECPMO initiatives.
• Manage stakeholder engagement and continuous improvement efforts.

Skills

Leadership

Stakeholder Engagement

Communication Strategy

Team Development

Project Management

Education

Bachelor's Degree

Master's Degree

Tools

ECPMO Tools

Multimedia Content Creation

Job description

Sr Manager -- ECPMO Services & Support

The Sr Manager -- ECPMO Services & Support will lead a team responsible for delivering the end-to-end services and support strategy within ECPMO. The role will ensure that tools, templates and job aids for the ECPMO team are designed, implemented, and continuously improved to align with organizational objectives and Comerica standards. The Senior Manager will oversee ECPMO-specific material development, stakeholder engagement, and communication effectiveness while managing a team dedicated to ECPMO framework and communication efforts. This leader will engage in continuous partnership with Comerica corporate functions, specifically, but not limited to Talent Development and Corporate Communications, to leverage existing corporate materials where possible and ensure quality alignment with Comerica standards, practices and requirements. The Senior Manager will be tasked with advancing the standardization of how the ECPMO team works through a variety of templates, standards and communication methods and formats. The Senior Manager will manage a team to develop and execute comprehensive communication strategies, ensuring consistent messaging and delivery across the ECPMO. This includes stakeholder engagement, content development and leveraging multiple communication channels to support ECPMO's transformation efforts.

Position Responsibilities:

Services and Support Strategy

• Lead and mentor a team of ECPMO support and services leads to drive the ECPMO's service and support strategy.
• Develop and oversee a standardized ECPMO services and support framework that supports the ECPMO's strategic goals.
• Set priorities, establish team goals, and monitor performance to ensure alignment with and delivery of ECPMO business objectives.
• Collaborate with senior stakeholders to ensure ECPMO tools address business needs.
• Assign workload reflecting the team members skill set and experience with an eye toward cross training, development, and timely and quality task completion.

Services & Support Program

• Define and implement ECPMO tools, templates and job aids, ensuring alignment to annual strategic priorities.
• Develop metrics and evaluation frameworks to assess the effectiveness of ECPMO initiatives and drive continuous improvement of materials and programs for the ECPMO.
• Manage the creation of ECPMO multimedia content, presentations, and communication materials that align with ECPMO's brand and initiatives.
• Lead stakeholder analysis for target services/support and communication opportunities within the ECPMO.

Stakeholder Engagement and Continuous Improvement

• Partner with cross-functional teams (within and beyond the ECPMO) to enhance communication strategies and effectiveness.
• Establish a feedback loop to measure ECPMO employees' effectiveness and impact and refine programs accordingly.
• Adapt ECPMO services and support to support business needs, ensuring responsiveness to evolving needs.
• Ensure effective knowledge sharing and accessibility of ECPMO tools and materials across the ECPMO organization.

Library and Knowledge Management

• Ownership of centralized knowledgebase for all ECPMO tools, templates, job aids and communication materials.
• Ensure content version control and accessibility for ECPMO stakeholders.

Leadership

• Direct managerial and HR responsibilities and team development for direct reports.
• Assign and prioritize tasks, projects, and activities.
• Ensure that the team adheres to approved governance framework as it relates to developing materials and communication.
• Manage and develop team cultivating a spirit of one team with shared goals and objectives.
• Select, motivate, and retain high performing talent.
• Provide on-going feedback to maximize overall performance.
• Other duties as assigned.