Senior Manager Enterprise Change and Program Management Office Services & Support

Comerica Bank; Farmington Hills (MI); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Manager to lead the ECPMO Services & Support team. This role focuses on developing and implementing strategies that enhance communication and project management across the organization. The ideal candidate will have extensive experience in stakeholder engagement, project management, and team leadership. You will drive the creation of effective tools and templates while ensuring alignment with organizational goals. This position offers a hybrid work model, allowing flexibility between onsite and remote work, making it an exciting opportunity for those looking to make a significant impact in a dynamic environment.

Qualifications

• 8+ years of experience in project management and communication strategy.
• Experience managing cross-departmental initiatives and stakeholder engagement.

Responsibilities

• Lead a team to develop comprehensive communication strategies.
• Oversee ECPMO tools, templates, and job aids for effectiveness.

Skills

Stakeholder Engagement

Project Management

Communication Strategy

Team Leadership

Continuous Improvement

Education

Bachelor's Degree in Business or related field

High School/GED with 8 years of experience

Tools

Project Management Software

Communication Tools

Job description

Sr Manager -- ECPMO Services & Support

The Sr Manager -- ECPMO Services & Support will lead a team responsible for delivering the end-to-end services and support strategy within ECPMO. The role will ensure that tools, templates, and job aids for the ECPMO team are designed, implemented, and continuously improved to align with organizational objectives and Comerica standards.

The Senior Manager will oversee ECPMO-specific material development, stakeholder engagement, and communication effectiveness while managing a team dedicated to ECPMO framework and communication efforts. This leader will engage in continuous partnership with Comerica corporate functions, specifically, but not limited to Talent Development and Corporate Communications, to leverage existing corporate materials where possible and ensure quality alignment with Comerica standards, practices, and requirements.

The Senior Manager will be tasked with advancing the standardization of how the ECPMO team works through a variety of templates, standards, and communication methods and formats.

The Senior Manager will manage a team to develop and execute comprehensive communication strategies, ensuring consistent messaging and delivery across the ECPMO. This includes stakeholder engagement, content development, and leveraging multiple communication channels to support ECPMO's transformation efforts.

The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. The ECPMO enables effective change management, project execution, and the realization of business value.

Position Responsibilities:

1. Services and Support Strategy

• Lead and mentor a team of ECPMO support and services leads to drive the ECPMO's service and support strategy.
• Develop and oversee a standardized ECPMO services and support framework that supports the ECPMO's strategic goals.
• Set priorities, establish team goals, and monitor performance to ensure alignment with and delivery of ECPMO business objectives.
• Collaborate with senior stakeholders to ensure ECPMO tools address business needs.
• Assign workload reflecting the team members' skill set and experience with an eye toward cross-training, development, and timely and quality task completion.

Services & Support Program

• Define and implement ECPMO tools, templates, and job aids, ensuring alignment to annual strategic priorities.
• Develop metrics and evaluation frameworks to assess the effectiveness of ECPMO initiatives and drive continuous improvement of materials and programs for the ECPMO.
• Manage the creation of ECPMO multimedia content, presentations, and communication materials that align with ECPMO's brand and initiatives.
• Lead stakeholder analysis for target services/support and communication opportunities within the ECPMO.

Stakeholder Engagement and Continuous Improvement

• Partner with cross-functional teams (within and beyond the ECPMO) to enhance communication strategies and effectiveness.
• Establish a feedback loop to measure ECPMO employees' effectiveness and impact and refine programs accordingly.
• Adapt ECPMO services and support to support business needs, ensuring responsiveness to evolving needs.
• Ensure effective knowledge sharing and accessibility of ECPMO tools and materials across the organization.

Library and Knowledge Management

• Ownership of centralized knowledge base for all ECPMO tools, templates, job aids, and communication materials.
• Ensure content version control and accessibility for ECPMO stakeholders.

Leadership

• Direct managerial and HR responsibilities and team development for direct reports.
• Assign and prioritize tasks, projects, and activities.
• Ensure team adherence to approved governance frameworks related to developing materials and communication.
• Manage and develop the team, cultivating a spirit of collaboration with shared goals and objectives.
• Select, motivate, and retain high-performing talent.
• Provide ongoing feedback to maximize overall performance.
• Other duties as assigned.

Position Qualifications:

• Bachelor's Degree from an accredited university in Business, Finance, Operations Management, or related fields OR High School/GED with 8 years of project management related experience.
• 8 years of experience creating materials and resources for project management functions, communication strategy, and organizational change management.
• 8 years of experience managing through influence and persuasion with key stakeholders across an enterprise.
• 6 years of experience implementing end-to-end enterprise-level services, support, and communications activities.
• 6 years of experience managing medium to large-scale enterprise projects, including cross-departmental initiatives.
• 5 years of experience managing others.
• 5 years of experience in banking, financial services, or related business experience (preferred).

Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days. Hours: 8:00am - 5:00pm, Monday - Friday. This position offers a hybrid work model that includes onsite and remote days as determined by the manager.

Salary: To Be Determined Based on Individual Experience.