Senior Manager, Enterprise AI Platform

Blackbaud; United States; Remote; USD 117,000 - 158,000; Full time

Benefits offered by this job

Remote-friendly policy

Health & wellness programs

401(k) program with employer match

Generous PTO

Tuition reimbursement

Job summary

Blackbaud seeks a Senior Manager, Enterprise AI Platform to lead a team of AI product owners across key internal value streams. You will shape the technical vision, governance, and operating model for Blackbaud’s internal AI capabilities, ensuring scalable and responsible adoption across the organization.

You will evaluate emerging AI technologies and vendors and mentor stakeholders while partnering with executives to align investments with enterprise objectives.

Qualifications

• 8+ years leading product or platform teams in enterprise tech.
• Deep experience with AI technologies including LLMs, generative AI, agentic workflows, and orchestration frameworks.
• Proven ability to steer cross-functional initiatives across product, engineering, architecture, and executives.
• Understanding of AI governance, security, and compliance in large orgs.

Responsibilities

• Lead and develop a team of AI Product Owners across enterprise value streams.
• Define the technical vision, governance, and operating model for internal AI platform.
• Prioritize AI opportunities with executives and business leaders to align investments.
• Guide design and implementation of AI agents, copilots, and automation with architecture standards.
• Evaluate emerging AI capabilities and vendors and translate into actionable recommendations.
• Establish governance models for enterprise AI development, including models, integration, and controls.
• Lead cross-functional planning, roadmaps, and readiness assessments for new AI capabilities.
• Mentor stakeholders and support enablement programs and communities of practice.
• Assess enterprise AI platforms and vendor solutions for technical merit and business value.

Skills

AI platform expertise

Leadership & people mgmt

Stakeholder management

Cross-functional collaboration

Communication to execs

Job description

About the Role Blackbaud is transforming how artificial intelligence empowers our employees, customers, and the social impact organizations we serve. We're seeking a Senior Manager, Enterprise AI Platform to lead the evolution and adoption of enterprise AI capabilities across our business. In this highly visible leadership role, you will oversee a team of AI Product Owners aligned to key internal business value streams, helping shape how AI agents, copilots, automation, and emerging technologies are incorporated into enterprise workflows. You will serve as the connective tissue between strategy, product, engineering, architecture, and executive leadership, ensuring AI investments are technically sound, responsibly governed, and aligned to business outcomes. This role requires a unique combination of deep AI platform expertise, strategic influence, and people leadership. You will guide technical decisions, evaluate emerging AI technologies and vendors, establish scalable governance standards, and develop a high-performing team focused on accelerating AI adoption across the organization. If you're passionate about translating rapidly evolving AI capabilities into meaningful business transformation and leading teams at the forefront of enterprise innovation, we'd love to hear from you.

What You’ll Do

• Lead and develop a team of AI Product Owners supporting multiple enterprise value streams, providing coaching, strategic direction, and execution support to maximize business impact.
• Define and evangelize the technical vision, governance framework, and operating model for Blackbaud’s internal AI platform, ensuring scalable and responsible adoption across the organization.
• Partner with executive stakeholders, business leaders, and technology teams to prioritize AI opportunities and align investments with enterprise objectives.
• Guide the design and implementation of AI-powered agents, copilots, and workflow automation solutions, ensuring alignment with architectural standards and business requirements.
• Serve as a trusted advisor to senior leadership by evaluating emerging AI capabilities, platforms, and market trends, translating technical developments into actionable recommendations.
• Establish best practices, standards, and governance models for enterprise AI development, including agent architecture, model selection, integration patterns, and operational controls.
• Lead cross-functional planning efforts, including strategic roadmaps, portfolio prioritization, and readiness assessments for new AI capabilities.
• Partner closely with engineering and architecture teams to evaluate technical approaches, integration strategies, and platform scalability requirements.
• Build organizational AI capability by mentoring product, technical, and business stakeholders while supporting enablement programs, communities of practice, and champion networks.
• Assess and recommend enterprise AI platforms, tools, and vendor solutions based on technical merit, business value, security requirements, and long-term strategic fit.

What We’ll Want You to Have

• 8+ years of experience in product management, platform strategy, enterprise technology, or related leadership roles, including experience managing and developing high-performing teams.
• Demonstrated expertise in artificial intelligence technologies, including large language models (LLMs), generative AI applications, agentic workflows, orchestration frameworks, and enterprise AI adoption.
• Experience leading cross-functional initiatives that span product, engineering, architecture, operations, and executive stakeholders.
• Strong understanding of AI platform architecture, APIs, integration patterns, and governance frameworks, and enterprise-scale deployment considerations.
• Experience evaluating and implementing enterprise AI solutions such as Microsoft Copilot and Copilot Studio, Anthropic Claude, Salesforce Agentforce, IBM Watson Orchestrate, or similar platforms.
• Proven ability to communicate complex technical concepts and recommendations to both technical and non-technical audiences, including senior executives.
• Knowledge of responsible AI practices, security, compliance, risk management, and governance considerations within large organizations.

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Blackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

The starting base pay is $117,200.00 to $157,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits

• Medical, dental, and vision insurance
• Remote-flexible workforce
• Wellness Programs
• 401(k) program with employer match
• Flexible paid time off
• Generous Parental Leave
• Donations for Doers
• Pet insurance, legal and identity protection
• Tuition reimbursement program

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.