Senior Manager, Engineering Continuous Improvement

GXO Logistics, Inc.; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance (medical, dental, vis

401(k) plan

Life insurance

Disability insurance

Job summary

GXO is hiring a Senior Manager, Solutions Engineering to lead a team spanning Solution Design, Implementation, and Operations across OmniChannel Retail and Ecommerce. You’ll provide operational expertise from early RFPs through go-live, evaluate facility designs, staffing, and automation, and drive cost savings and productivity across the network.

You’ll guide cross-functional teams, manage KPI reporting, and ensure successful site launches with on-site support and continuous improvement

Qualifications

• Bachelor's degree in Engineering, Industrial Engineering, or related field.
• 8+ years of related work experience.
• Strong knowledge of Lean Manufacturing or Continuous Improvement.
• Advanced analytical skills to analyze complex data, processes, systems, and procedures.
• Extensive knowledge of warehouse operations, supply chain management, and warehouse production environments.
• Expertise in WMS, supply chain automation, warehousing solutions, and production planning.
• Strong knowledge of Lean Warehousing and related processes.
• Experience with analytical and process-improvement tools (flow charts, Pareto charts, etc.).
• Excellent verbal and written communication skills.
• Advanced proficiency in Microsoft Office.

Responsibilities

• Lead Solutions Engineering activities across RFP, implementation, and operations.
• Provide Operations input on facility design, productivity, automation, staffing, and solution elements.
• Provide SME on warehouse operations, labor, WMS, automation, constraints.
• Review KPIs, SLAs, requirements, cost models, and risks.
• Collaborate with Implementations, Operations, HR, Analytics, and customers throughout planning and rollout.
• Lead Production Readiness Testing and UAT, ensure KPI reporting before go-live.
• Provide on-site support during site launch and hypercare.
• Identify and drive Continuous Improvement initiatives for cost savings and productivity.
• Develop business cases, root-cause analysis, simulations, and present results to leadership.
• Lead, coach and develop a high-performing team.

Skills

Lean Manufacturing

Continuous Improvement

Analytical Skills

Warehouse Operations

Team Leadership

Communication Skills

Microsoft Office

WMS

Education

Bachelor's degree in Engineering or related

Master's degree (preferred)

Tools

WMS

AutoCAD

SQL

Process Simulation

Job description

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. As the Senior Manager, Solutions Engineering, you will lead a team that connects Solution Design, Implementation, and Operations across GXO's OmniChannel Retail and Ecommerce divisions. You will provide operational expertise throughout the customer lifecycle, from early-stage RFPs and solution assessments through implementation, site launch, go-live, and operational stabilization. You will lead teams in evaluating facility designs, process flows, staffing requirements, automation strategies, and operational risks while driving continuous improvement, cost savings, and productivity initiatives across the network.

Pay, Benefits And More.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Lead Solutions Engineering activities throughout the RFP, implementation, and operational lifecycle, providing Operations input on facility design, productivity rates, automation strategies, staffing requirements, and other key solution elements
• Provide subject-matter expertise on warehouse operations, labor requirements, WMS, automation capabilities, and operational constraints to ensure solutions are practical and executable
• Review proposed KPIs, SLAs, contractual requirements, solution assumptions, and cost models while identifying and escalating risks that could impact operational performance
• Partner with Implementations, Operations, HR, Analytics, and customers during joint planning and implementation to validate assumptions, develop volume and headcount ramp plans, and ensure the solution delivered matches the solution designed
• Lead Production Readiness Testing, develop solution-specific test cases, support User Acceptance Testing, and ensure KPI reporting is established prior to go-live
• Provide on-site support through site launch, go-live, and hypercare, helping Operations teams stabilize performance and transition to full operational ownership
• Identify and lead Continuous Improvement initiatives that deliver cost savings, productivity improvements, process optimization, and other business improvements across the network
• Develop business cases, conduct root-cause analysis, time studies, simulations, pilots, and process improvement activities, and present recommendations and validated results to leadership and Finance
• Lead, coach, and develop a high-performing team while establishing clear expectations, accountability, performance goals, and career development opportunities

What you need to succeed at GXO:

At a minimum, you'll need:

• Bachelor's degree in Engineering, Industrial Engineering, or equivalent related work or military experience
• 8+ years of related work experience
• Strong knowledge and experience in Lean Manufacturing and/or Continuous Improvement
• Advanced analytical skills with the ability to analyze complex data, processes, systems, and procedures
• Extensive knowledge of warehouse operations, supply chain management, and warehouse production environments
• Expertise in Warehouse Management Systems (WMS), supply chain automation, warehousing solutions, and production planning methodologies
• Strong knowledge of Lean Warehousing and warehouse/supply chain processes
• Experience using analytical and process improvement tools, including flow charts, Pareto charts, cause-and-effect diagrams, and run charts
• Excellent verbal and written communication skills with the ability to present complex information clearly to various audiences
• Advanced proficiency in Microsoft Office Suite

It'd be great if you also have:

• Master's degree in Engineering, Industrial Engineering, or a related field
• 2+ years of leadership experience
• Experience owning the development, enhancement, and maintenance of end-to-end solutions and deliverables
• Experience using AutoCAD to develop facility layouts and detailed work areas
• Lean or Six Sigma Black Belt certification
• Expert data management and SQL skills

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.