Senior Manager, Engagement Management

DocuSign; Brazil (IN); Remote; USD 100,000 - 140,000; Full time

Job summary

DocuSign is seeking an Engagement Manager to lead a high-performing team that designs and proposes professional services for its solutions. This key managerial role involves guiding team performance, ensuring client satisfaction, and collaborating with sales and customer success teams to drive results. The ideal candidate will have extensive consulting experience and strong leadership skills.

Benefits

Work from a designated remote location

Professional growth opportunities

Team collaboration

Qualifications

• 8+ years of experience in enterprise level software consulting or services sales.
• 2+ years of experience as a consultant.
• Proven track record for attaining and exceeding overall Services organization targets.

Responsibilities

• Lead regional Engagement Managers, ensuring team success and quota targets are hit.
• Engage directly with Sales on strategic opportunities and oversee pursuits.
• Review proposals and ensure service offerings are positioned effectively.

Skills

Consulting

Sales

Customer Success

Team Leadership

Communication

Negotiation

Education

Bachelor’s Degree

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for an Engagement Manager to lead a high-performing team responsible for designing, scoping, and proposing professional services for Docusign solutions. This role, along with its team, will have a quarterly sales quota for services. The Engagement Manager will ensure that our service offerings are crafted to guarantee quality delivery that aligns perfectly with client expectations.

This position is a people manager role reporting to Director, Regional Delivery Customer Success.

Responsibility

• Lead regional Engagement Managers, provide guidance and mentorship ensuring the overall team’s success, and ensure the region is hitting quota targets and annual goals
• Engage directly with Sales on key strategic opportunities as well as provide oversight and review of pursuits driven by direct reports
• Responsible for the management of an accurate pipeline of Services opportunities and communicate forecasts weekly for their team
• Collaborate closely with Sales, Customer Success and Partner Success teams to recommend best practices and position the right services to customers
• Collaborate with CSM leaders to provide services sales support throughout the customer journey supporting adoption and expansion
• Align to the account teams’ deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes
• Collaborate with regional Engagement Management leaders to align on process, positioning, and sales execution globally
• Review as well as develop compelling services proposals that provide current understanding, key business issues and needs, solution overview, project scope and costing
• Ensure Engagement Managers position the right service offerings, estimate appropriate work effort, and develop Statements of Work that control risk by clearly articulating scope boundaries
• Ensure services SOWs are financially sound with appropriate margin, cost reviews, and are within discounting thresholds
• Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise
• Anticipate problems and recommend innovative solutions
• Achieve customer satisfaction through the sale of sound consulting projects
• Travel 10-20%

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of experience in an enterprise level software consulting or services sales
• 2+ years of experience as a consultant
• 3+ years in a Services selling role or equivalent position
• Bachelor’s Degree
• Proven track record for attaining and exceeding overall Services organization targets

Preferred

• Experience working within cross functional teams to identify, document and close consulting engagements within a cloud based software company
• Excellent team building, verbal and written communication skills as well as presentation expertise
• Superior skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation
• Solid experience of services sales within a SaaS based company
• Experience selling to both commercial and enterprise organizations and an understanding of services complexity needed for each segment
• A track record of selling services successfully alongside license sales teams and an ability to collaboratively build and execute successful account sales strategies
• Additional industry vertical expertise (High Tech, Healthcare and Financial Services) along with internal IT Systems and Operations experience
• CLM experience
• Excellent communication presentation skills, both verbal written (English, Portuguese, Spanish)
• Proven track record for attaining and exceeding annual quota
• Ability to scope and estimate projects and drive contracts and deals to closure
• Understanding of enterprise development lifecycle (Agile, Hybrid, Waterfall) and ability to communicate the differences between each as well as how projects are managed in each approach
• Self-starter that initiates their own personal growth through independent learning of the Docusign Intelligent Agreement Management and methods to support customers in digitizing their System of Agreement

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [e-mail] for assistance.

Applicant and Candidate Privacy Notice

#LI-Remote #LI-SM5

Basic

• 8+ years of experience in an enterprise level software consulting or services sales
• 2+ years of experience as a consultant
• 3+ years in a Services selling role or equivalent position
• Bachelor’s Degree
• Proven track record for attaining and exceeding overall Services organization targets

Preferred

• Experience working within cross functional teams to identify, document and close consulting engagements within a cloud based software company
• Excellent team building, verbal and written communication skills as well as presentation expertise
• Superior skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation
• Solid experience of services sales within a SaaS based company
• Experience selling to both commercial and enterprise organizations and an understanding of services complexity needed for each segment
• A track record of selling services successfully alongside license sales teams and an ability to collaboratively build and execute successful account sales strategies
• Additional industry vertical expertise (High Tech, Healthcare and Financial Services) along with internal IT Systems and Operations experience
• CLM experience
• Excellent communication presentation skills, both verbal written (English, Portuguese, Spanish)
• Proven track record for attaining and exceeding annual quota
• Ability to scope and estimate projects and drive contracts and deals to closure
• Understanding of enterprise development lifecycle (Agile, Hybrid, Waterfall) and ability to communicate the differences between each as well as how projects are managed in each approach
• Self-starter that initiates their own personal growth through independent learning of the Docusign Intelligent Agreement Management and methods to support customers in digitizing their System of Agreement

We are looking for an Engagement Manager to lead a high-performing team responsible for designing, scoping, and proposing professional services for Docusign solutions. This role, along with its team, will have a quarterly sales quota for services. The Engagement Manager will ensure that our service offerings are crafted to guarantee quality delivery that aligns perfectly with client expectations.

This position is a people manager role reporting to Director, Regional Delivery Customer Success.

Responsibility

• Lead regional Engagement Managers, provide guidance and mentorship ensuring the overall team’s success, and ensure the region is hitting quota targets and annual goals
• Engage directly with Sales on key strategic opportunities as well as provide oversight and review of pursuits driven by direct reports
• Responsible for the management of an accurate pipeline of Services opportunities and communicate forecasts weekly for their team
• Collaborate closely with Sales, Customer Success and Partner Success teams to recommend best practices and position the right services to customers
• Collaborate with CSM leaders to provide services sales support throughout the customer journey supporting adoption and expansion
• Align to the account teams’ deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes
• Collaborate with regional Engagement Management leaders to align on process, positioning, and sales execution globally
• Review as well as develop compelling services proposals that provide current understanding, key business issues and needs, solution overview, project scope and costing
• Ensure Engagement Managers position the right service offerings, estimate appropriate work effort, and develop Statements of Work that control risk by clearly articulating scope boundaries
• Ensure services SOWs are financially sound with appropriate margin, cost reviews, and are within discounting thresholds
• Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise
• Anticipate problems and recommend innovative solutions
• Achieve customer satisfaction through the sale of sound consulting projects
• Travel 10-20%