Senior Manager, End-User Computing & Legal Apps

Willkie Farr & Gallagher LLP; New York (NY); Hybrid; USD 200,000 - 250,000; Full time

Job summary

Willkie Farr & Gallagher LLP seeks an experienced Manager, Applications Engineering to lead our End User Computing team. You will own desktop strategy, enterprise apps, and a cloud-first upgrade path with Microsoft 365, iManage, Litera, and other legal tech.

The role demands hands-on leadership in a fast-paced legal environment, ownership of escalations, and delivery of a secure, high‑performing desktop experience across 2 in-office days per week in a hybrid setup.

Qualifications

• Bachelor’s degree in computer science or related field.
• 7–10 years in desktop engineering or app integration, ideally in a large law firm.
• Experience leading a team of engineers or analysts.
• Expertise with Windows OS, Group Policy, Intune, and enterprise tooling.
• Strong knowledge of iManage, Litera, BigHand, IntApp Time, and Acrobat DC.
• Proficient in Microsoft 365, Edge, OneDrive, Teams, SharePoint Online.

Responsibilities

• Lead desktop engineers and application analysts, setting service delivery expectations.
• Shape EUC roadmap and align with the firm's technology vision.
• Manage end-user applications from deployment through patching and end-of-life.
• Own Level 3 escalation and drive permanent resolutions with vendors and internal teams.
• Maintain documentation for supported apps and configurations.

Skills

Windows OS customization

Intune policy configuration

Group Policy

PowerShell

SQL

Active Directory

Wireshark

Education

Bachelor's degree in Computer Science/Information Systems

Tools

iManage Work 10

Litera Desktop suite

BigHand

IntApp Time

Adobe Acrobat DC

Microsoft 365

Office add-ins

SharePoint Online

Job description

Willkie Farr & Gallagher LLP seeks an experienced Manager, Applications Engineering to lead our End User Computing team. You will own desktop strategy, enterprise apps, and a cloud-first upgrade path with Microsoft 365, iManage, Litera, and other legal tech.

The role demands hands-on leadership in a fast-paced legal environment, ownership of escalations, and delivery of a secure, high‑performing desktop experience across 2 in-office days per week in a hybrid setup.