Senior Manager, Employment Services - IL/IN

Sertoma Star Services; Alsip (IL); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Generous paid time off

13 Paid holidays

Medical/Dental/Vision Insurance Plans

Employer Paid Insurance: Basic Life/AD

Long-Term Disability

Employee Assistance Program

403(b) with company match

Tuition assistance

Eligibility for Public Service Loan--F

Job summary

Sertoma Star Services in Alsip, IL, seeks a Senior Manager of Employment Services to lead and oversee Employment Services across Illinois and Indiana, splitting time to ensure consistent, person-centered, community-based, high-quality delivery.

The role requires directing staff, managing program data and outcomes, maintaining partnerships with funding sources, and driving innovative practices while carrying a caseload as needed.

Qualifications

• Bachelor’s Degree in a Human Services related field.
• Experience with Illinois DRS or Indiana Vocational Rehabilitation preferred.
• Strong communication and organizational skills.
• Minimum of two (2) years’ supervisory or leadership experience.
• Must maintain a valid driver’s license and meet agency driving requirements.

Responsibilities

• Provides direct supervision, coaching, and development to Employment Services staff to enhance program performance and community partnerships, while promoting a person-centered environment.
• Promotes a culture of accountability, collaboration, and continuous improvement.
• Ensure services are delivered, documentation, and billing are in accordance with the Illinois Community Rehabilitation Program (CRP) Manual and the Indiana Vocational Rehabilitation Manual.
• Track and analyze program data, including placements, retention outcomes, service utilization, and contract performance.
• Accountability for achieving employment outcomes, contract performance expectations, and budgetary goals.
• Establishes and maintains relationships with funding and referral sources, local DRS and VR offices, school districts, job training and volunteer sites, as well as local businesses.
• Creates and develops innovative ideas and practices that will enhance the quality of services; Maintain awareness of new initiatives in the field.
• Carries a caseload as needed.
• Advocates for consumers wants and needs and helps them advocate for themselves, as requested.
• Protects the rights of consumers by understanding their rights, educating them on their rights, and ensuring their rights are not violated.
• Communicates well with consumers, using their preferred form of communication, to determine their likes, interests, strengths, wants, and needs.
• Treats consumers with dignity and respect, while providing them with the support needed to become as independent as possible.
• Follows and implements all agency Policies and Procedures.

Skills

Supervision

Leadership

Communication

Budget management

Driver's license

Education

Bachelor's degree in Human Services

Certified Rehabilitation Counselor (preferred)

Job description

Sertoma Star Services in Alsip, IL, seeks a Senior Manager of Employment Services to lead and oversee Employment Services across Illinois and Indiana, splitting time to ensure consistent, person-centered, community-based, high-quality delivery.

The role requires directing staff, managing program data and outcomes, maintaining partnerships with funding sources, and driving innovative practices while carrying a caseload as needed.