Senior Manager, Emergency Cash Delivery

RemoteWork; San Francisco (CA); Hybrid; USD 140,000 - 200,000; Full time

Job summary

GiveDirectly is seeking a Senior Manager on the Delivery team to mentor staff, scale response systems, and lead assigned functions during emergencies.

You will oversee program design, ensure high-quality execution, support onboarding of surge staff, and develop tools and documentation to strengthen operational readiness while tracking efficiency metrics. This role collaborates across teams, emphasizes iteration and learning, and requires calm leadership in dynamic, data-driven environments.

Qualifications

• Experience mentoring teams and managing complex operational programs
• Strong ability to communicate value proposition across domains and with stakeholders
• Proven track record in developing processes, tools, and standard operating procedures
• Experience supporting rapid deployment in emergency or humanitarian contexts
• Ability to work cross-functionally and contribute to strategic planning
• Comfort working in a dynamic, data-driven, and fast-paced environment

Responsibilities

• Mentor Delivery Managers and surge roster members on response systems and operational best practices
• Contribute to strategic direction and resource planning for the Delivery team
• Oversee design and implementation quality with an emphasis on iteration and learning
• Support onboarding and readiness of internal and external surge staff for deployment
• Develop tools, protocols, and documentation to strengthen response capabilities
• Define, track, and report operational efficiency metrics for performance improvement

Job description

About the role

GiveDirectly is a nonprofit that delivers cash directly to people in need and uses data and field operations to scale those efforts. This Senior Manager on the Delivery team will mentor staff, help scale response systems, and assume assigned functional roles during emergencies.

What you'll do

• Mentor Delivery Managers and surge roster members on response systems and operational best practices
• Contribute to strategic direction and resource planning for the Delivery team
• Oversee design and implementation quality with an emphasis on iteration and learning
• Support onboarding and readiness of internal and external surge staff for deployment
• Develop tools, protocols, and documentation to strengthen response capabilities
• Define, track, and report operational efficiency metrics for performance improvement

What they're looking for

• Experience mentoring teams and managing complex operational programs
• Strong ability to communicate value proposition across domains and with stakeholders
• Proven track record in developing processes, tools, and standard operating procedures
• Experience supporting rapid deployment in emergency or humanitarian contexts
• Ability to work cross-functionally and contribute to strategic planning
• Comfort working in a dynamic, data-driven, and fast-paced environment

For applicants in Nigeria

• The listing does not specify a timezone requirement or residency restrictions. The text does not state whether applicants must be in a specific country, so confirm before interviewing.
• The listing does not specify whether this is a contractor or employee role. confirm during interview.
• The listing does not mention pay currency or salary range. confirm during interview.
• The listing does not mention visa or work-authorization notes. confirm during interview.