Senior Manager – Distribution Operations

Workwear Outfitters, LLC; Whites Creek (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, vision, and dental coverage

401(k) plan

Tuition reimbursement

Employee assistance program

Job summary

Workwear Outfitters, LLC in Whites Creek, Tennessee is looking for a Senior Operations Manager to lead daily distribution center operations and enhance productivity across various functions. With over 7–10 years of experience in distribution center or warehouse operations, you will coach teams, drive improvements, and ensure compliance.

This role requires a Bachelor’s degree and expertise in inventory management and operational excellence. Major benefits include medical, vision, and dental coverage, along with a 401(k) plan.

Qualifications

• 7–10+ years of distribution center or warehouse operations experience, preferably in apparel, retail, footwear, or consumer goods.
• 3–5+ years of leadership experience managing supervisors and large hourly teams.

Responsibilities

• Lead daily distribution center operations and ensure operational performance.
• Coach and develop operations supervisors and frontline teams.
• Drive improvement initiatives throughout the facility.
• Maintain OSHA compliance and promote a strong safety culture.

Skills

Operational Excellence

Leadership & Team Development

Inventory Management

Process Improvement

Data Analysis & KPI Management

Customer Focus

Education

Bachelor’s degree in Supply Chain, Operations Management, Business, or related field

Tools

Warehouse Management Systems (WMS)

RF systems

Job description

Workwear Outfitters is a leading supplier of work apparel and footwear for diverse occupations across many industries. Based in Nashville, Tennessee, the company has over $800 million in sales and employs more than 5,800 people worldwide. The brands under the Workwear Outfitters umbrella include Red Kap®, Bulwark®, Image Authority®, Kodiak®, Terra®, Liberty®, Work Authority®, Workrite® Fire Service, Chef Designs®, Horace Small®, CritiCore®, and OOBE®. Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel.

Our Purpose: “We champion and empower workers who make our world work better.”

What You Will Do as a Senior Operations Manager

• Operational Leadership – Lead daily distribution center operations including receiving, put‑away, replenishment, order fulfillment, packing, shipping, returns, and inventory control. Ensure operational performance meets or exceeds service, productivity, quality, and cost objectives.
• Team Leadership & Development – Lead, coach, and develop operations supervisors and frontline teams. Build a culture focused on accountability, safety, engagement, and continuous improvement. Support workforce planning, recruiting, onboarding, training, and succession planning.
• Inventory & Systems Management – Maintain inventory integrity through cycle counts, audits, and process controls. Partner with Inventory Control and Finance teams to minimize shrink and resolve discrepancies. Utilize Warehouse Management Systems (WMS) and reporting tools to monitor performance and identify improvement opportunities.
• Continuous Improvement – Drive improvement initiatives throughout the facility. Identify root causes, implement corrective actions, standardize best practices, and improve operational processes across departments.
• Safety & Compliance – Maintain OSHA compliance and company safety standards. Promote a strong safety culture and ensure adherence to all policies and procedures. Lead incident investigations and corrective action planning.
• Cross‑Functional Collaboration – Partner with Transportation, Planning, Sales, Customer Service, and IT teams to ensure seamless execution across the supply chain. Support peak season planning and execution for retail, wholesale, and e‑commerce operations. Participate in budget development and expense management initiatives.

How You Will Make a Difference

• Balance competing service requirements across multiple order profiles, customer types, and fulfillment methods.
• Manage workflow planning and labor allocation to support fluctuating order volumes and seasonal demand.
• Monitor and improve KPIs including order accuracy, on‑time shipping, units per labor hour, dock‑to‑stock time, inventory accuracy, fill rate, and returns processing time.
• Develop and execute strategies to improve throughput, capacity utilization, and operational efficiency.

Skills for Success

• Bachelor’s degree in Supply Chain, Operations Management, Business, or related field (preferred).
• 7–10+ years of distribution center or warehouse operations experience, preferably in apparel, retail, footwear, or consumer goods.
• 3–5+ years of leadership experience managing supervisors and large hourly teams.
• Experience in high‑volume omni‑channel, retail, wholesale, or e‑commerce fulfillment operations.
• Strong knowledge of warehouse operations, inventory management, and labor planning.
• Experience with WMS platforms, RF systems, and operational reporting tools.
• Proven success leading continuous improvement initiatives.
• Strong financial knowledge including detailed budget management experience.
• Excellent communication, leadership, and analytical skills.

Key Competencies

• Operational Excellence
• Leadership & Team Development
• Strategic Thinking
• Process Improvement
• Inventory Management
• Labor Planning
• Data Analysis & KPI Management
• Change Management
• Customer Focus
• Collaboration & Communication

Benefits

Major benefits include medical, vision, and dental coverage; life and disability coverage; 401(k) plan; tuition reimbursement; employee assistance program; flexible spending accounts; and many others.