Senior Manager, Digital Product

CVS Health; United States; Remote; USD 118,000 - 237,000; Full time

Job summary

CVS Health is seeking a Senior Automation Digital Product Lead to manage automation initiatives enhancing operational efficiency. You will lead projects from inception to implementation, collaborating across teams to deliver impactful solutions. This role requires extensive experience in project management, strong technical skills in RPA, and a commitment to continuous improvement.

Benefits

Affordable medical plans

401(k) plan with matching

Employee stock purchase plan

No-cost wellness programs

Flexible work schedules

Qualifications

• Over 7 years of product and project management experience specializing in automation.
• Strong technical background in RPA with proven track record in leading initiatives.
• Exceptional communication skills with experience in cross-functional team leadership.

Responsibilities

• Conduct feasibility assessments for automation opportunities and document business cases.
• Oversee the entire lifecycle of automation projects from initiation to deployment.
• Establish KPIs to measure success and facilitate ongoing improvement.

Skills

Project Management

Process Analysis

Agile Methodologies

Communication

Problem Solving

Education

Bachelor’s degree

Tools

UiPath

Automation Anywhere

Azure DevOps

JIRA

Power BI

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Senior Automation Digital Product Lead within the Automation Team, you will play a crucial role in evaluating, leading, and managing the development of automation opportunities from inception to implementation. By collaborating with various business groups across the enterprise, you will assess potential automation initiatives and create comprehensive solutions that enhance operational efficiency and improve member and client satisfaction.

In this position, you will oversee the entire lifecycle of automation opportunities, from evaluation and design to execution and delivery. Your expertise will guide the collaborative efforts of all automation resources, ensuring the creation of effective and innovative solutions. A strong understanding of complex processes is essential for defining and implementing industry-leading automation strategies that significantly enhance the customer experience.

Key Responsibilities:

• Intake, Feasibility Assessment and Discovery:
  • Conduct comprehensive feasibility assessments for potential automation opportunities, analyzing business needs to identify areas for improvement and optimization.
  • Gather and document feasibility artifacts, including business case value, requirements, and solution design, ensuring alignment with business objectives.
  • Develop robust business cases that outline the benefits, costs, and risks associated with proposed automation projects.
  • Present findings and recommendations to leadership to facilitate informed go/no-go decision-making.
  • Identify additional potential opportunities for automations
• Estimate the resources, time, and budget required for implementing automation solutions.
• Collaborate with technical teams to evaluate the complexity and feasibility of proposed automation initiatives.
• Funding Facilitation:
  • Lead discussions with leadership and business groups to secure funding for automation projects.
  • Prepare and present funding proposals that clearly articulate the value and expected outcomes of automation initiatives.
• Product Leadership and Opportunity Lifecycle Management:
  • Oversee the automation team throughout the opportunity lifecycle, from initiation to deployment, by planning and managing the end-to-end process.
  • Track progress, risks, and issues, assigning tasks, setting deadlines, and ensuring accountability within the team to meet project milestones.
  • Maintain timely communication with stakeholders regarding project status and necessary adjustments.
• Support and Collaboration:
  • Provide ongoing support to both business and automation teams throughout the entire opportunity lifecycle.
  • Facilitate collaboration among cross-functional teams to ensure successful implementation and adoption of automation solutions.
• Automation Performance Monitoring:
  • Establish metrics and KPIs to measure the success and impact of implemented automation solutions.
  • Conduct post-implementation reviews to assess outcomes and identify areas for further improvement.
• Stay informed about industry trends and best practices in automation and product management.
• Advocate for a culture of continuous improvement within the organization, encouraging feedback and fostering innovation.

Required Qualifications

• Extensive Project Management Experience: Over 7 years of product and project management experience, specializing in RPA and related automation technologies, with a demonstrated ability to successfully manage multiple projects concurrently.
• Senior Leadership in Product Management: Proven track record as a senior product lead/manager, overseeing end-to-end opportunity lifecycles, including planning, execution, monitoring, and project closure.
• Technical Expertise in Automation Solutions: Strong technical background in developing comprehensive automation solutions, with in-depth knowledge of RPA tools such as UiPath and Automation Anywhere.
• Process Analysis and Digital Transformation: Expertise in process analysis, digital transformation, and optimization, with a focus on conducting feasibility assessments and identifying automation opportunities to build compelling business cases.
• Agile Methodologies Proficiency: Experienced in Agile/Scrum methodologies and software development practices, utilizing tools like Azure DevOps and JIRA to enhance project efficiency.
• Effective Communication Skills: Exceptional verbal and written communication skills, enabling effective interaction with a diverse range of clients and stakeholders.
• Analytical and Problem-Solving Acumen: Strong analytical and problem-solving abilities to navigate complex processes, troubleshoot challenges, and define innovative solutions.
• Commitment to Continuous Improvement: Demonstrated passion for continuous learning and improvement, with a solid understanding of change management principles to facilitate successful automation adoption.
• Cross-Functional Team Leadership: Proven ability to lead cross-functional teams, establish clear expectations and timelines for deliverables, mentor junior product managers, and effectively manage stakeholder relationships.

Preferred Qualifications

• Strategic Alignment of RPA Initiatives: Proven ability to align RPA initiatives with overarching business strategies, develop and implement comprehensive RPA roadmaps, and establish key performance indicators (KPIs) to effectively measure success and impact.
• Data Analysis and Process Mapping Expertise: Proficient in process mapping and skilled in utilizing tools such as Power BI to analyze data and monitor project performance metrics.
• Relevant Certifications: Holder of key certifications, including Project Management Professional (PMP) and Agile methodologies (e.g., Certified ScrumMaster), demonstrating a commitment to professional development and best practices.
• Industry-Specific Experience: Extensive experience in sectors where RPA is widely adopted, including finance, healthcare, and manufacturing, with specialized knowledge in Pharmacy Benefits Management (PBM) and retail pharmacy operations.

Education

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• A Master’s degree or MBA is a plus.

Pay Range

The typical pay range for this role is:

$118,450.00 - $236,900.00

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Senior Automation Digital Product Lead within the Automation Team, you will play a crucial role in evaluating, leading, and managing the development of automation opportunities from inception to implementation. By collaborating with various business groups across the enterprise, you will assess potential automation initiatives and create comprehensive solutions that enhance operational efficiency and improve member and client satisfaction.

In this position, you will oversee the entire lifecycle of automation opportunities, from evaluation and design to execution and delivery. Your expertise will guide the collaborative efforts of all automation resources, ensuring the creation of effective and innovative solutions. A strong understanding of complex processes is essential for defining and implementing industry-leading automation strategies that significantly enhance the customer experience.

Key Responsibilities:

• Intake, Feasibility Assessment and Discovery:
  • Conduct comprehensive feasibility assessments for potential automation opportunities, analyzing business needs to identify areas for improvement and optimization.
  • Gather and document feasibility artifacts, including business case value, requirements, and solution design, ensuring alignment with business objectives.
  • Develop robust business cases that outline the benefits, costs, and risks associated with proposed automation projects.
  • Present findings and recommendations to leadership to facilitate informed go/no-go decision-making.
  • Identify additional potential opportunities for automations
• Effort Estimation:
  • Estimate the resources, time, and budget required for implementing automation solutions.
  • Collaborate with technical teams to evaluate the complexity and feasibility of proposed automation initiatives.
• Funding Facilitation:
  • Lead discussions with leadership and business groups to secure funding for automation projects.
  • Prepare and present funding proposals that clearly articulate the value and expected outcomes of automation initiatives.
• Product Leadership and Opportunity Lifecycle Management:
  • Oversee the automation team throughout the opportunity lifecycle, from initiation to deployment, by planning and managing the end-to-end process.
  • Track progress, risks, and issues, assigning tasks, setting deadlines, and ensuring accountability within the team to meet project milestones.
  • Maintain timely communication with stakeholders regarding project status and necessary adjustments.
• Support and Collaboration:
  • Provide ongoing support to both business and automation teams throughout the entire opportunity lifecycle.
  • Facilitate collaboration among cross-functional teams to ensure successful implementation and adoption of automation solutions.
• Automation Performance Monitoring:
  • Establish metrics and KPIs to measure the success and impact of implemented automation solutions.
  • Conduct post-implementation reviews to assess outcomes and identify areas for further improvement.
• Continuous Improvement:
  • Stay informed about industry trends and best practices in automation and product management.
  • Advocate for a culture of continuous improvement within the organization, encouraging feedback and fostering innovation.

Required Qualifications

• Extensive Project Management Experience: Over 7 years of product and project management experience, specializing in RPA and related automation technologies, with a demonstrated ability to successfully manage multiple projects concurrently.
• Senior Leadership in Product Management: Proven track record as a senior product lead/manager, overseeing end-to-end opportunity lifecycles, including planning, execution, monitoring, and project closure.
• Technical Expertise in Automation Solutions: Strong technical background in developing comprehensive automation solutions, with in-depth knowledge of RPA tools such as UiPath and Automation Anywhere.
• Process Analysis and Digital Transformation: Expertise in process analysis, digital transformation, and optimization, with a focus on conducting feasibility assessments and identifying automation opportunities to build compelling business cases.
• Agile Methodologies Proficiency: Experienced in Agile/Scrum methodologies and software development practices, utilizing tools like Azure DevOps and JIRA to enhance project efficiency.
• Effective Communication Skills: Exceptional verbal and written communication skills, enabling effective interaction with a diverse range of clients and stakeholders.
• Analytical and Problem-Solving Acumen: Strong analytical and problem-solving abilities to navigate complex processes, troubleshoot challenges, and define innovative solutions.
• Commitment to Continuous Improvement: Demonstrated passion for continuous learning and improvement, with a solid understanding of change management principles to facilitate successful automation adoption.
• Cross-Functional Team Leadership: Proven ability to lead cross-functional teams, establish clear expectations and timelines for deliverables, mentor junior product managers, and effectively manage stakeholder relationships.

Preferred Qualifications

• Strategic Alignment of RPA Initiatives: Proven ability to align RPA initiatives with overarching business strategies, develop and implement comprehensive RPA roadmaps, and establish key performance indicators (KPIs) to effectively measure success and impact.
• Data Analysis and Process Mapping Expertise: Proficient in process mapping and skilled in utilizing tools such as Power BI to analyze data and monitor project performance metrics.
• Relevant Certifications: Holder of key certifications, including Project Management Professional (PMP) and Agile methodologies (e.g., Certified ScrumMaster), demonstrating a commitment to professional development and best practices.
• Industry-Specific Experience: Extensive experience in sectors where RPA is widely adopted, including finance, healthcare, and manufacturing, with specialized knowledge in Pharmacy Benefits Management (PBM) and retail pharmacy operations.

Education

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• A Master’s degree or MBA is a plus.

Pay Range

The typical pay range for this role is:

$118,450.00 - $236,900.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/16/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About the company

At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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