Senior Manager, Digital CRM Product Transformation

Capital One National Association; McLean (VA); On-site; USD 165,000 - 188,000; Full time

Job summary

Capital One is seeking a Manager, Digital Product Management to lead the CRM Transformation for Commercial Bank. You will translate enterprise requirements into frictionless CRM experiences and partner with Design, Engineering, Operations and Risk to accelerate the client lifecycle.

You’ll drive product strategy in a fast-paced environment, champion human-centered design, and lead cross-functional teams to deliver scalable, AI-enabled workflows that reduce friction and create measurable client

Qualifications

• Bachelor's or master's degree in a quantitative field or Business/Marketing
• At least 3 years of Product Management experience with a Bachelor's in any field
• Experience translating business strategy into consumer facing digital products

Responsibilities

• Partner with cross-functional teams to translate enterprise requirements into user-friendly CRM experiences
• Lead strategies across design, engineering, operations and risk to drive platform development
• Drive customer value through AI, analytics, and unified CRM workflows

Skills

Product management

Digital product strategy

Cross-functional collaboration

Education

Bachelor's degree in a quantitative field or Business/Marketing

Bachelor's degree + 3 years Product Management experience

Job description

Capital One is seeking a Manager, Digital Product Management to lead the CRM Transformation for Commercial Bank. You will translate enterprise requirements into frictionless CRM experiences and partner with Design, Engineering, Operations and Risk to accelerate the client lifecycle.

You’ll drive product strategy in a fast-paced environment, champion human-centered design, and lead cross-functional teams to deliver scalable, AI-enabled workflows that reduce friction and create measurable client