Senior Manager, Data Science

CarMax Business Services; United States; On-site; USD 139,000 - 222,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Benefits portal

Job summary

CarMax Technology Innovation Center in Richmond, VA is seeking a Technical Leader to drive predictive Customer Progression models and oversee the full data science lifecycle from design to deployment. You will analyze large datasets, collaborate with Product, Operations, Strategy, and Data Engineering, and mentor a team of data scientists.

The role emphasizes hands-on NLP preferences and strong communication to influence strategic outcomes.

Qualifications

• 4+ years of experience in Python or similar languages for large-scale data analysis.
• Machine learning, statistical modeling, and data mining techniques.
• Working with data lakes, cloud platforms, and relational databases (SQL).
• Strong analytical mindset with a proven track record of delivering insights and strategic impact.
• Excellent communication skills with the ability to explain complex concepts to both technical and non-technical audiences.
• Demonstrated project management skills and ability to manage competing priorities.
• Experience mentoring or developing team members.

Responsibilities

• Lead development and enhancement of predictive Customer Progression models.
• Apply full model lifecycle: design, training, evaluation, validation, deployment, and monitoring.
• Analyze large-scale, complex datasets to generate actionable insights.
• Collaborate with Product, Operations, Strategy, and Data Engineering to develop new use cases for data-driven products.
• Communicate insights, model outcomes, and opportunities clearly to stakeholders at all levels of the organization.
• Influence business strategy through data-driven recommendations.
• Lead, mentor, and develop a high-performing team of data scientists.
• Promote best practices in analytics, modeling, and experimentation.
• Manage and prioritize multiple projects in a fast-paced environment.
• Foster both technical and professional growth within the team.

Skills

Python

ML & Modeling

SQL

Data lakes/cloud

Communication

Project management

Mentoring

Education

Master’s or Ph.D. in a quantitative field

Job description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220 CarMax, the way your career should be!

Technical Leadership & Execution

Lead the development and enhancement of predictive Customer Progression models.

Apply advanced data science techniques across the full model lifecycle: Design, training, evaluation, validation, deployment, and monitoring.

Analyze large-scale, complex datasets (customer, transactional, digital, and third-party data) to generate actionable insights.

Build deep understanding of CarMax data ecosystems, including data access, processing, and monitoring.

Design and support controlled experiments (A/B testing) to evaluate new solutions.

Cross-Functional Collaboration

Partner with Product, Operations, Strategy, and Data Engineering teams to: Identify and develop new use cases for data-driven products.

Deliver tools that enhance both the customer and associate experience.

Build scalable data and modeling infrastructure.

Communicate insights, model outcomes, and opportunities clearly to stakeholders at all levels of the organization.

Influence business strategy through data-driven recommendations.

Team Leadership & Development

Lead, mentor, and develop a high-performing team of data scientists.

Promote best practices in analytics, modeling, and experimentation.

Manage and prioritize multiple projects in a fast-paced environment.

Foster both technical and professional growth within the team.

Qualifications

Advanced degree (Master’s or Ph.D.) in a quantitative field such as: Statistics, Mathematics, Data Science, Computer Science, or Engineering.

• 4+ years of experience in: Python or similar languages for large-scale data analysis
• Machine learning, statistical modeling, and data mining techniques
• Working with data lakes, cloud platforms, and relational databases (SQL)
• Strong analytical mindset with a proven track record of delivering insights and strategic impact
• Excellent communication skills with the ability to explain complex concepts to both technical and non-technical audiences
• Demonstrated project management skills and ability to manage competing priorities
• Experience mentoring or developing team members

Preferred

• Hands-on experience developing and deploying NLP (Natural Language Processing) solutions, including: Information retrieval and extraction
• Sentiment analysis
• Topic modeling
• Classification and deep learning techniques

Work Location and Arrangement

This role will be based out of the CarMax Technology Innovation Center (Richmond, VA) and associates will work onsite 4 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

The annual salary for this position is: $138,500.00 - $221,600.00 May be eligible for bonus and equity.

Benefits

• Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
• Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
• If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
• For more details about benefits, please visit our CarMax Benefits website.
• Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve our best, at work and in our community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.