Senior Manager, Data Center Support Services

Oracle; Ashburn (VA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Job summary

Oracle in Ashburn, Virginia is looking for a skilled manager to oversee teams conducting hardware installation and troubleshooting. This role involves leading projects, resolving complex issues, and ensuring adherence to security protocols while collaborating with various stakeholders.

The ideal candidate will bring strong leadership and communication skills, along with a proven track record in managing technical teams. Benefits include comprehensive insurance, 401(k) matching, and flexible paid time off.

Qualifications

• Compliance with immunization/occupational health mandates may be necessary.
• Experience managing technical teams and resolving complex issues.
• Strong communication and leadership skills.

Responsibilities

• Manage on-site hardware installation and configuration.
• Oversee server upgrades and network communications.
• Coordinate resolution of complex technical issues.
• Ensure adherence to security controls and quality assurance.

Job description

Overview

Manages teams conducting end‑to‑end hardware installation and troubleshooting, oversees teams implementing network communications and solutions, and handles datacenter and customer environments for a region. The role addresses complex trends, documents problem resolutions, and determines training needs to advance technicians. It leads collaboration with service, development teams, and external vendors to resolve highly complex technical problems, providing subject‑matter expertise on downstream implications.

Responsibilities

• Manage teams for on‑site hardware installation, removal, and configuration across a region.
• Oversee server upgrades and component replacements for existing customers.
• Coordinate efforts for network communications, cabling validation, and networking equipment installation.
• Address highly complex or unresolved issues by coordinating additional resources or experts.
• Maintain awareness of outage situations, manage major outage resolutions, and document solutions.
• Drive adherence to SOPs, MOPs, security controls, and health and safety guidelines during on‑site work and at the office.
• Lead continuous improvement efforts, staying current with industry best practices, and sharing knowledge with teams.
• Ensure vendor and contractor quality, enforce SLA compliance, and provide quality assurance guidelines.
• Manage multiple medium to large‑scale projects or initiatives, ensuring timelines, deliverables, and budgets are met.
• Drive cross‑functional partnerships, coach team members on strategic relationships, and promote inclusivity.
• Provide direction on complex operational and technical issues, analyze data to identify solutions, and guide teams toward improvement.
• Model continuous learning, integrate best practices, identify skill gaps, and coach team members toward growth.
• Drive performance management, coaching, and development planning aligned with organizational goals.

Qualifications

In some U.S. based or customer‑facing roles, compliance with immunization/occupational health mandates, drug testing, or other requirements may be necessary.

Benefits

• Medical, dental, and vision insurance; short‑term and long‑term disability; life insurance and AD&D; supplemental life insurance.
• Health care and dependent care Flexible Spending Accounts; pre‑tax commuter and parking benefits.
• 401(k) savings and investment plan with company match.
• Paid time off: flexible vacation for eligible employees; accrued vacation for other employees; specific accrual rates provided.
• 11 paid holidays; 72 hours paid sick leave (refreshes annually, with carry‑over up to 112 hours).
• Paid parental leave; adoption assistance; employee stock purchase plan; financial planning and group legal services.
• Voluntary benefits including auto, homeowner, and pet insurance.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veteran status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.