Senior Manager, Data & AI Platforms Reliability
Amerilife Group, LLC
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Benefits offered by this job
Job summary
AmeriLife seeks a highly technical Senior Manager, Data & AI Platforms Reliability to lead the operational excellence, production reliability, and support of our Enterprise Data & AI Platforms. This leader will own day-to-day production operations across Databricks Lakehouse, FDM, EDR, and related data services.
The role ensures highly available, secure, scalable platforms with strong governance and incident management.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
- 10+ years supporting enterprise data platforms.
- 5+ years leading technical operations or production support teams.
- Hands-on Databricks experience, including Delta Lake, Unity Catalog, Spark, Workflows, SQL Warehouses, and Lakehouse architecture.
- Experience supporting enterprise data warehouses and cloud data platforms.
- Strong understanding of DevOps, CI/CD, Infrastructure as Code, monitoring, observability, and automation.
- Experience with Azure cloud services.
- Strong SQL and performance tuning expertise.
- Experience leading major incident management and root cause analysis.
Responsibilities
- Own production support for enterprise data platforms and data products.
- Lead incident, problem, change, and release management processes.
- Ensure platform stability, availability, and operational excellence.
- Drive root cause analysis and implement permanent corrective actions.
- Establish operational SLAs, KPIs, and platform health dashboards.
- Lead production readiness reviews for all new platform releases.
- Lead Production Support Engineers, Platform Engineers, Database Administrators, and Operations specialists.
Skills
Education
Tools
Job description
Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
We are seeking a highly technical Senior Manager, Data & AI Platforms Reliability to lead the operational excellence, production reliability, and support of our Enterprise Data & AI Platforms. This leader will own day-to-day production operations across Databricks, enterprise data platforms, Financial Data Platform (FDM), enterprise data products, and associated data services. This role is responsible for ensuring highly available, secure, scalable, and well-governed production platforms while leading production support, incident management, release coordination, platform monitoring, operational readiness, and continuous service improvement. The ideal candidate combines deep technical expertise with strong operational leadership and has experience managing enterprise-scale cloud data platforms.
- Own production support for enterprise data platforms and data products.
- Lead incident, problem, change, and release management processes.
- Ensure platform stability, availability, and operational excellence.
- Drive root cause analysis and implement permanent corrective actions.
- Establish operational SLAs, KPIs, and platform health dashboards.
- Lead production readiness reviews for all new platform releases.
- Own day-to-day operations of Databricks Lakehouse, FDM, EDR, semantic platforms, and enterprise data services.
- Partner with Engineering teams to ensure seamless deployments into production.
- Manage platform capacity planning, performance tuning, resiliency, and operational scalability.
- Oversee platform upgrades, maintenance windows, and disaster recovery readiness.
- Establish enterprise monitoring, alerting, logging, and observability standards.
- Implement automation to reduce operational overhead and improve reliability.
- Drive continuous improvement initiatives across production operations.
- Develop operational playbooks, runbooks, and support procedures.
- Lead Production Support Engineers, Platform Engineers, Database Administrators, and Operations specialists.
- Build a high-performing operations organization focused on customer experience and reliability.
- Partner with Data Engineering, Architecture, Governance, Infrastructure, Security, and business stakeholders.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
- 10+ years supporting enterprise data platforms.
- 5+ years leading technical operations or production support teams.
- Hands-on Databricks experience, including Delta Lake, Unity Catalog, Spark, Workflows, SQL Warehouses, and Lakehouse architecture.
- Experience supporting enterprise data warehouses and cloud data platforms.
- Strong understanding of DevOps, CI/CD, Infrastructure as Code, monitoring, observability, and automation.
- Experience with Azure cloud services.
- Strong SQL and performance tuning expertise.
- Experience leading major incident management and root cause analysis.
- Insurance or Financial Services experience.
- Experience supporting Financial Data Platforms (FDM).
- Experience with Data Vault 2.0 and Medallion Architecture.
- ITIL certification.
- Experience implementing enterprise monitoring platforms.
- Experience managing SOX-controlled production environments.
Salary Range: $160,000 to $177,000. This role may be eligible for a discretionary annual bonus. Salary offers will vary commensurate with experience, education, skills, and training.
A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.
We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.
We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.
We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.
Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.
Since 1971, AmeriLife has served the needs of its clients. Today, we are a national leader in the development, marketing and distribution of annuity, life and health insurance solutions, with more than 1,000 associates across the country. AmeriLife partners with leading carriers to support consumers' financial-wellness goals.
AmeriLife offers insurance and retirement solutions to provide peace of mind and help people live longer, healthier lives.
Honesty – We deal truthfully with all of our clients.
Integrity – We always do what is right for our clients.
Accountability – We put our clients’ needs first by taking take ownership of our actions.
Excellence – We do more than our jobs by going the extra mile for our clients.
Courage – We stand up for what is right.
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