Data & AI Platform Reliability Lead

AmeriLife; Town of Florida (NY); On-site; USD 160,000 - 177,000; Full time

Benefits offered by this job

Benefits package

Job summary

AmeriLife in New York is seeking a highly technical Senior Manager, Data & AI Platforms Reliability to lead the operational excellence, production reliability, and support of our Enterprise Data & AI Platforms across Databricks, FDM, and related services.

This role ensures highly available, secure, scalable platforms, directing production support, incident management, release coordination, monitoring, and continuous service improvement while partnering with Engineering, Governance,

Qualifications

• Bachelor's degree in a related field.
• 10+ years supporting enterprise data platforms.
• 5+ years leading technical operations or production support teams.
• Hands-on Databricks experience with Delta Lake, Unity Catalog, Spark, Workflows, and Lakehouse concepts.
• Experience with Azure cloud services and enterprise data warehouses.
• Strong SQL and performance tuning expertise.
• Experience leading major incident management and root cause analysis.

Responsibilities

• Own production support for enterprise data platforms and data products.
• Lead incident, problem, change, and release management processes.
• Ensure platform stability, availability, and operational excellence.
• Drive root cause analysis and implement permanent corrective actions.
• Establish operational SLAs, KPIs, and platform health dashboards.
• Lead production readiness reviews for all new platform releases.
• Own day-to-day operations of Databricks Lakehouse, FDM, EDR, semantic platforms, and enterprise data services.
• Partner with Engineering teams to ensure seamless deployments into production.
• Manage platform capacity planning, performance tuning, resiliency, and operational scalability.
• Oversee platform upgrades, maintenance windows, and disaster recovery readiness.
• Establish enterprise monitoring, alerting, logging, and observability standards.
• Implement automation to reduce operational overhead and improve reliability.
• Drive continuous improvement initiatives across production operations.
• Develop operational playbooks, runbooks, and support procedures.
• Lead Production Support Engineers, Platform Engineers, Database Administrators, and Operations specialists.
• Build a high-performing operations organization focused on customer experience and reliability.
• Partner with Data Engineering, Architecture, Governance, Infrastructure, Security, and business stakeholders.

Skills

Databricks

Azure Cloud

SQL

Incident Mgmt

Leadership

CI/CD

Automation

Perf Tuning

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field

Tools

Delta Lake

Unity Catalog

Spark

Workflows

SQL Warehouses

Lakehouse architecture

Job description

AmeriLife in New York is seeking a highly technical Senior Manager, Data & AI Platforms Reliability to lead the operational excellence, production reliability, and support of our Enterprise Data & AI Platforms across Databricks, FDM, and related services.

This role ensures highly available, secure, scalable platforms, directing production support, incident management, release coordination, monitoring, and continuous service improvement while partnering with Engineering, Governance,