Senior Manager, Customer Success - Lead Growth & Retention

DHL eCommerce; United States; Vor Ort; USD 140.000 - 210.000; Vollzeit

Benefits dieser Stelle

401k match

Tuition reimbursement

Paid time off

Life insurance

Zusammenfassung

DHL eCommerce is seeking a Senior Manager, Customer Success to lead a high-performing team focused on delivering exceptional customer experiences and driving long‑term growth. You will own strategic customer relationships, champion advocacy, and partner cross‑functionally to enhance service delivery, retention, and expansion opportunities.

The ideal candidate will be a customer-centric leader with a proven track record of developing teams, managing complex relationships, leveraging data‑driven

Qualifikationen

• 7+ years in Customer Success with leadership experience.
• Experience coaching and developing high-performing teams.
• Strong communication and executive presentation skills.
• Proven track record of driving retention and account growth.
• Experience in logistics, transportation, or supply chain helpful.

Aufgaben

• Lead and develop a high-performing Customer Success team.
• Develop and execute strategies focused on retention and growth.
• Build and maintain executive relationships with key stakeholders.
• Proactively identify risks and implement solutions to improve outcomes.
• Collaborate with Sales, Operations, Product and other teams to maximize success.
• Establish KPIs, dashboards, and reporting to measure outcomes.

Kenntnisse

Customer Success

Leadership

Strategic thinking

Communication

Data-driven

Ausbildung

Bachelor’s degree

MBA

Tools

Salesforce

Jobbeschreibung

DHL eCommerce is seeking a Senior Manager, Customer Success to lead a high-performing team focused on delivering exceptional customer experiences and driving long‑term growth. You will own strategic customer relationships, champion advocacy, and partner cross‑functionally to enhance service delivery, retention, and expansion opportunities.

The ideal candidate will be a customer-centric leader with a proven track record of developing teams, managing complex relationships, leveraging data‑driven