Senior Manager, Customer Success and Conversion Initiatives

6040-Ethicon Endo Surgery Services L.P. Legal Entity; Somerville (NJ); Remote; USD 122,000 - 213,000; Full time

Job summary

Johnson & Johnson is seeking a Senior Manager, Customer Success & Conversion Initiatives to lead field-based efforts across multiple states, focusing on large growth opportunities with national GPO and IDN customers. This remote role requires up to 40% travel and reports to the Director, Customer Success & Conversion Initiatives.

You will develop strategy, implement tools, and collaborate with Key Account Management, Commercial Team, and leadership to convert accounts and optimize customer

Qualifications

• 8+ years in sales/marketing
• 3+ years in progressive marketing or sales, leading sales teams preferred
• Bachelor's degree or equivalent required
• Proven healthcare experience with success
• Excellent written and verbal communication
• Ability to drive impact across the organization
• Knowledge of sales strategy, customer segmentation and contracting preferred
• Experience in customer selling and interaction preferred
• Leadership and project-management skills required

Responsibilities

• Ensure outstanding customer experience during large-scale account conversions
• Align growth opportunities with account plans to drive adoption and sales growth
• Share best practices and VOC insights with Key Account Team and Commercial Team
• Provide market trends and data-driven insights to senior leadership
• Leverage data and analytics across sales teams for growth opportunities
• Collaborate across teams to ensure data analytics support JJMT Surgery value proposition
• Partner with Sales Leadership to plan large growth initiatives and differentiate value

Skills

Healthcare market knowledge

Commercial functions

Health systems experience

Critical thinking

Monetization strategies

Cross-functional leadership

Communication

Prioritization

Contracting & pricing

Education

Bachelor's degree

Healthcare sales/marketing experience

Tools

Sourceview

Conversion Toolkit

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

MedTech Sales

Job Sub Function

Key Account Management – MedTech (No Commission)

Job Category

People Leader

Job Posting Locations

Alabama (Any City), Arkansas (Any City), Florida (Any City), Georgia (Any City), Kentucky (Any City), Louisiana (Any City), Mississippi (Any City), North Carolina (Any City), South Carolina (Any City), Tennessee (Any City), Texas (Any City), Virginia (Any City)

Job Description

J&J is recruiting for a Senior Manager, Customer Success & Conversion Initiatives. This is a field based role covering FL, GA, SC, NC, TN, VA, AL, AK, LA, KY, & MS.

Purpose: This role is part of the Key Account Management team reporting into the Director, Customer Success & Conversion Initiatives. This position is accountable for developing strategy and implementing large growth initiatives with National GPO and IDN customers. The strategies would typically be focused on executing full account conversions, implementing GPO strategies within large IDN’s and finding opportunities to work with customers to optimize their relationship with Johnson & Johnson MedTech Surgery. As a key partner for customers, this role will also develop and implement tools like Sourceview and the Conversion Toolkit while anticipating and responding to customer needs.

Customer Focus / Field Engagement: Approximately 60-70% of this role’s time will be dedicated to customer- and field-facing activities, including engagement with National GPO and IDN customers, collaboration with KAM and sales management on large growth opportunities, support of full account conversions, VOC capture, and ensuring an outstanding customer experience throughout implementation. The remaining 30–40% will focus on internal strategy development, team leadership, analytics, cross‑functional alignment, opportunity funnel management, and operational execution.

Responsibilities

• Ensuring an outstanding customer experience during large-scale account conversions to JJMT products
• Aligning growth opportunities with account plans to drive adoption and sales growth of our JJMT portfolio
• Sharing best‑practices, insights, voice‑of‑customer (VOC), and lessons learned with Key Account Team and Commercial Team to enable and highlight additional opportunities for growth
• Providing JJMT Executive Leadership Team GPO and IDN market trends and data‑based insights to help position the JJMT to achieve annual business plan targets for priority
• Leverage data and analytics to demonstrate opportunities and collaborate across sales teams to identify, strategize and plan the execution for large‑scale growth opportunities, collaborate with commercial excellence counterparts to ensure the right level of data and analytics
• Partnering across Key Account Team to continually improve the JJMT Surgery Value Proposition for U.S. Health System customers
• Collaborating with sales leadership to create plans for large growth opportunities and further differentiate the total value of what partnering with JJMT Surgery represents to health systems

Skills

• Solid understanding of the U.S. healthcare market, including industry trends, customer dynamics, legal and compliance requirements
• Experience in commercial functions such as Sales, Marketing, Contracting and/or Professional Education
• Experience working with or in health systems and deep understanding of health systems needs and challenges
• Critical thinking skills (problem solving skills) with past success in customer‑facing roles working with physicians and health system administration
• Understanding a variety of business models and monetization strategy
• Contracting experience with products and platforms, including pricing strategy, with the illustrated ability to think broadly and strategically, beyond individual platform
• Experience influencing across multiple cross‑functional partners with an enterprise mentality
• Highly effective at communicating complex concepts
• Ability to prioritize

Qualifications

• A minimum of 8 years of relevant business experience (Sales/Marketing) is required
• A minimum of 3 years of progressive marketing or sales experience is required. Experience with leading sales teams is preferred. Experience preparing strategic briefs and resolving implementation issues preferred.
• A bachelor’s degree or equivalent is required.
• Proven experience is required – At least 2 years of healthcare experience with shown success
• Excellent written and verbal communication skills are required.
• Ability to navigate and achieve business impact across the organization is required
• Shown knowledge of sales strategy, customer segmentation and contracting is preferred
• Experience in customer selling and interaction is preferred
• Leadership, strong communication, relationship development, collaboration, project management and organizational influence skills is required.

Location: Remote; the position will require up to 40% travel.

Required Skills: Preferred Skills:

Salary & Pay Transparency

The anticipated base pay range for this position is : $122,000.00 - $212,750.00 Additional Description for Pay Transparency: Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year Additional information can be found through the link below. Co‑Ops and Intern Positions: Please use the following language: Co‑Ops/Interns are eligible to participate in Company sponsored employee medical benefits in accordance with the terms of the plan. Co‑Ops and Interns are eligible for the following sick time benefits: up to 40 hours per calendar year; for employees who reside in the State of Washington, up to 56 hours per calendar year. Co‑Ops and Interns are eligible to participate in the Company’s consolidated retirement plan (pension). For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/. Do Not Sell or Share My Personal Information Limit the Use of My Personal Information