Senior Manager, Customer Success

ThriveDX; Columbia (MD); On-site; USD 90,000 - 115,000; Full time

Job summary

ThriveDX seeks a Senior Manager, Customer Success to lead strategic initiatives that enhance the learner journey and outcomes. This dynamic role involves operational leadership, team management, and driving customer satisfaction within a thriving edtech environment. The ideal candidate will have extensive experience in education and a proven track record in improving student success. Ideal for leaders eager to make a meaningful impact in the education sector.

Benefits

Medical Insurance

Vision Insurance

401(k)

Paid Time Off

Lunch Catered for in-office work days

Qualifications

• 6+ years of experience in education, edtech, or workforce development.
• 3+ years of people management experience.
• Proven success improving student outcomes.

Responsibilities

• Lead a multi-disciplinary team to ensure learner success.
• Own the learner outcomes strategy including retention and completion metrics.
• Oversee initiatives that prepare learners for the workforce.

Skills

Leadership

Communication

Operational Excellence

Data-informed Decision Making

Education

Bachelor’s Degree or higher in Education, Edtech or related field

Tools

Data Platforms

CRM/LMS Systems

Learner Analytics Tools

Job description

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This range is provided by ThriveDX. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $115,000.00/yr

The Senior Manager of Customer is a strategic leader responsible for driving measurable success across the customer journey—from academic engagement to career outcomes. This role sits at the intersection of instruction, customer success, and workforce readiness, with a strong emphasis on operational excellence and cross-functional collaboration.

You will lead diverse teams and initiatives that ensure learners are supported, progressing, and achieving desired outcomes. This includes oversight of instructional management, student support functions, and career development services, with a focus on data-informed decision-making, scalable systems, and learner satisfaction.

About Us

With over 17+ years of experience, ThriveDX is one of the leading global tech education, training, and service providers sending thousands of learners to new and exciting careers, serving and developing tech-related ecosystems.

In 2018, ThriveDX entered the US market via a university partnership model and have successfully partnered with colleges and universities to train the next generation of industry professionals. Unique to our program, TDX Arena is an AI-fueled powerhouse learning platform that helps learners apply concepts learned in class to real-world situations.

With over 50,000 cybersecurity alumni worldwide, ThriveDX is highly experienced at delivering the most effective accelerated cybersecurity training and educational programs.

Responsibilities

Strategic Leadership & Team Management

• Lead and manage a multi-disciplinary team across instructional delivery, student success, and career services
• Set a clear vision and priorities for learner outcomes, aligned to company goals and learner needs
• Build a culture of accountability, collaboration, and continuous improvement

Customer Success & Experience

• Own the learner outcomes strategy, including academic progress, retention, program completion, and post-program success metrics
• Collaborate with instructional leaders to ensure curriculum quality, instructor performance, and learner engagement
• Partner with student support teams to design and execute impactful intervention strategies

Career Readiness & Outcomes

• Oversee initiatives that prepare learners for the workforce, including coaching, career services, and job placement support
• Develop partnerships with internal and external stakeholders to align learning pathways with career opportunities
• Track and report career outcomes data, identifying trends and improvement opportunities

Operational Execution

• Streamline systems and processes that support the learner lifecycle, improving clarity, consistency, and impact
• Design and implement cross-functional workflows that ensure a seamless learner experience
• Leverage tools, platforms, and data to improve delivery, engagement, and service quality
• Define and track key performance indicators (KPIs) related to learner success and satisfaction
• Conduct regular analyses of program performance, using data to inform decisions and adjustments
• Lead post-mortems, retrospectives, and pilots to test and scale new initiatives

Experience/ Skills Required

• 6+ years of experience in education, edtech, higher ed, workforce development, or a related field
• 3+ years of people management experience, including cross-functional or matrixed teams
• Proven success improving student outcomes across academic, support, and career domains
• Strong operational mindset, with a knack for building scalable systems and clear processes
• Excellent communication and stakeholder management skills
• Familiarity with instructional design, learner support services, or career development strategies
• Experience working with data platforms, CRM/LMS systems, and learner analytics tools a plus

Values

Passion is our driver.

Excellence is how we deliver.

People are our focus - learners and employees.

Change creates opportunity - we embrace change.

Learning never stops and neither do we.

Our Offer

• Competitive benefits package includes: Medical, Dental, Vision, 401k, Paid Time Off, Lunch Catered for in-office work days.

Your Success is our Success

If you're a driven, collaborative person who thrives on breaking new ground and inspiring others to do the same, you’ll feel right at home here. We’re looking for someone who's passionate, high-performer and pushes boundaries in pursuit of something bigger.

You’re a self-starter with a “ready to make an impact on day one” mindset—confident in your ability to add real value from the start and grow with us over the long term. If that sounds like you, we think you’ll be a perfect fit.

At our core, we're more than just a company—we're a close-knit team on a mission to change lives through the power of education. We work hard, we play hard, and we deeply value each person’s contributions toward our shared goals. We can’t wait to welcome the next game-changer to our team. (Yes, we mean you.)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet, Higher Education, and Professional Training and Coaching

Referrals increase your chances of interviewing at ThriveDX by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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