Senior Manager, Customer Program Management– Datacenter Engineering and Operations

NVIDIA Corporation; California (MO); Hybrid; USD 240,000 - 379,500; Full time

Benefits offered by this job

Equity

Job summary

NVIDIA Corporation is seeking a Senior Customer Program Manager for Datacenter Engineering & Operations. You will orchestrate complex programs across R&D, PM, and Operations, translating customer needs into scalable deployment plans and driving execution with global teams.

You will own executive updates, dashboards, and QBRs to communicate program health, risks, and outcomes while aligning priorities with long‑term business objectives and capacity planning.

Qualifications

• 10+ years of program/project management experience in the high‑tech industry.
• 4+ years leading or managing a team in a cross‑functional, multinational environment.
• Excellent communication and stakeholder management with ability to drive alignment.

Responsibilities

• Drive cross‑functional execution across R&D, PM, and Operations to deliver complex programs.
• Act as a trusted partner to internal customers, translating needs into deployment plans.
• Own program communication with executive dashboards and QBRs to report health and risks.
• Enable strategic alignment and road mapping to support long‑term business objectives.
• Optimize capacity and resource planning to forecast demand for deployments.
• Lead issue management and ensure timely resolution across teams.

Job description

Senior Customer Program Manager – Datacenter Engineering & Operations

In this critical role, you will be the cross‑section between execution and strategy, driving impactful programs and delivering measurable results across many functions of the organization.

Responsibilities

• Drive Cross‑Functional Execution: Provide horizontal leadership across R&D, Project Management, and Operations teams to deliver complex programs, resolve high‑priority customer concerns, and ensure global alignment on objectives.
• Act as a Trusted Partner to Internal R&D Customers: Build strong relationships with internal customers to understand operational and capacity needs and translate them into clear, actionable deployment and execution plans.
• Own Program Communication & Visibility: Develop and present executive‑level updates, dashboards, and Quarterly Business Reviews (QBRs) to communicate program health, risks, and outcomes.
• Enable Strategic Alignment & Road Mapping: Facilitate customer discussions to align priorities and ensure initiatives support long‑term business objectives.
• Optimize Capacity & Resource Planning: Build and manage resource models to forecast demand, prevent bottlenecks, and support large‑scale infrastructure deployments.
• Lead Issue Management & Resolution: Intake, prioritize, and drive closure of customer‑reported concerns, ensuring accountability and timely resolution across teams.

Qualifications

• Bachelor’s in Computer Science, Engineering, or a related field, or equivalent experience.
• 10+ overall years of program/project management experience in the high‑tech industry with a preferred focus on datacenter infrastructure.
• 4+ years leading or managing a team in the high‑tech industry.
• History of influencing decisions and coordinating teams in a cross‑functional, multinational environment.
• Excellent communication, interpersonal skills, and the ability to prioritize issues and drive cross‑functional alignment.

Ways to Stand Out

• Strong leadership in matrixed collaboration, conflict resolution, and consensus‑building supporting both internal and external customers.
• Strong background thriving in dynamic, high‑growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures.
• Program Management certification or training (plus).

Compensation and Benefits: The base salary range is $240,000 – $379,500 USD. You will also be eligible for equity and benefits.

Equal Opportunity Statement: NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.