Senior Manager, Customer Operations & Parts Growth

DSJ Global; Parsons (KS); On-site; USD 110,000 - 150,000; Full time

Job summary

DSJ Global in Parsons, KS, seeks a Manager, Customer Operations to lead a critical aftermarket parts and customer support function within a global industrial manufacturing setting. The role oversees orders, dealer relationships, logistics, and team development to drive service excellence and profitability.

The ideal candidate will bring 5+ years of leadership in customer operations, a strong track record in improving processes, and the ability to collaborate across sales, engineering,

Qualifications

• 5+ years of leadership experience in customer operations or related functions.
• Experience leading teams and developing employees.
• Experience managing customer-facing operations in a B2B environment.
• Ability to analyze data, identify trends, and make recommendations.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Lead and develop a customer operations and parts team.
• Drive exceptional customer service across direct customers and channel partners.
• Oversee order management, customer support, logistics coordination, and issue resolution.
• Partner with sales, engineering, manufacturing, supply chain and finance.
• Develop processes to improve efficiency, satisfaction, and service performance.
• Manage profitability, budgets, transportation costs, and KPIs.
• Analyze KPIs, identify growth opportunities, implement strategies.
• Maintain relationships with customers, distributors, dealers, suppliers, and stakeholders.
• Support continuous improvement of customer experience and business growth.
• Ensure compliance with policies, safety standards, and procedures.

Skills

Leadership

Customer operations

Process improvement

Data analysis

Communication

B2B customer service

Education

Bachelor's degree

Job description

DSJ Global in Parsons, KS, seeks a Manager, Customer Operations to lead a critical aftermarket parts and customer support function within a global industrial manufacturing setting. The role oversees orders, dealer relationships, logistics, and team development to drive service excellence and profitability.

The ideal candidate will bring 5+ years of leadership in customer operations, a strong track record in improving processes, and the ability to collaborate across sales, engineering,