Senior Manager, Customer Care & Supply Chain

Ghirardelli Chocolate Company; Stratham (NH); On-site; USD 131,000 - 167,000; Full time

Job summary

Lindt USA is seeking a Senior Manager Customer Care to lead the customer service and EDI teams, coordinating with Sales, Planning, Warehousing, Transportation and Finance to meet customers' expectations and improve service. The role focuses on day-to-day order activity, compliance, and joint logistics initiatives to optimize cost-to-serve while supporting strategic distributor relationships.

Travel up to 5-10% is required; a Bachelor's degree is required and 6–10 years of related experience is

Qualifications

• 6–10 years job-specific experience required.
• 5+ years of leadership experience preferred.
• Knowledgeable of the order to cash process within CPG.
• Planning, distribution, and transportation experience a plus.

Responsibilities

• Lead responses to customer expectations and KPIs.
• Oversee EDI/network compliance and daily order management.
• Collaborate with Sales, Planning, and Finance to improve service.
• Identify joint productivity initiatives with customers to reduce costs.
• Coordinate cross-functional supply chain initiatives for key accounts.

Skills

Project management

Negotiation

Cost modeling

Analytical skills

P&L influence

Education

Bachelor's degree

Master's degree

Job description

Lindt USA is seeking a Senior Manager Customer Care to lead the customer service and EDI teams, coordinating with Sales, Planning, Warehousing, Transportation and Finance to meet customers' expectations and improve service. The role focuses on day-to-day order activity, compliance, and joint logistics initiatives to optimize cost-to-serve while supporting strategic distributor relationships.

Travel up to 5-10% is required; a Bachelor's degree is required and 6–10 years of related experience is