Senior Manager, Customer Analytics & Experience (NA)

Colgate-Palmolive; Piscataway Township (NJ); Hybrid; USD 139,000 - 174,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid parental leave

Sick leave

Paid holidays

Job summary

Colgate-Palmolive is seeking a Sr. Manager for Customer Analytics and Experience in a hybrid role in the North America region. You will guide analytics strategy, build predictive models, and drive data-informed decisions across customer engagement, service and logistics teams.

The role emphasizes strong leadership, collaboration with global stakeholders, and the application of AI/GenAI to improve efficiency and growth while managing a team of analysts and delivering actionable insights.

Qualifications

• Bachelor's degree in Statistics, Business Analytics, Data Science or similar field
• 10+ years of experience in driving analytical insights and solutions
• Experience supporting and working with multi-functional teams in a dynamic environment
• Strong hands-on/experience on developing statistical models and on coding languages such as Python, SQL, PySpark, SparkR
• Working knowledge on visualization tools like Domo, Looker, Sigma, Power BI or any similar
• Leverage knowledge of Snowflake to efficiently query, manage, and scale large data environments in support of advanced analytics initiatives
• Strong knowledge of Circana, NielsenIQ, 1010data, or point-of-sale (POS) or any similar retailer data tools.

Responsibilities

• Continue to build and evolve CP’s 2030 strategy for NA Customer Engagement Analytics by leading a comprehensive assessment of the current data & analytics landscape, identify gaps, inefficiencies, and opportunities
• Collaborate with GIT and Global Supply Chain Analytics team and be part of the global strategies to solve business problems at global scale
• Periodic assessment to determine what data sets, solutions, reports, and technology should be prioritized and scaled
• Define key performance metrics and data governance frameworks to ensure consistency, accuracy, and accessibility of insights across CP’s customers in North America
• Identify what advanced analytics solutions and capabilities should be leveraged and used to support the Customer Engagement team as well as the Customer Service and Logistics team to drive efficiencies
• Lead the utilization of advancements in technology, AI and GenAI to deliver efficiencies in their day-to-day efforts as well as business growth
• Develop and deploy AI Assistants understanding what is the largest need with the most important impact in the business
• Understands business needs and questions and identifies the right analytics capabilities to solve them
• Translates the analytics and integrates and implements learnings into business processes
• Assist with change management needs (e.g., training, communications, etc.) as part of roll-out and on-going support of analytic tools, processes and services

Job description

Colgate-Palmolive is seeking a Sr. Manager for Customer Analytics and Experience in a hybrid role in the North America region. You will guide analytics strategy, build predictive models, and drive data-informed decisions across customer engagement, service and logistics teams.

The role emphasizes strong leadership, collaboration with global stakeholders, and the application of AI/GenAI to improve efficiency and growth while managing a team of analysts and delivering actionable insights.