Senior Manager - Crown Jewels Operations (Remote)

Allergan; Lincoln (NE); Remote; USD 100,000 - 120,000; Full time

Job summary

A leading company in biopharmaceuticals is seeking a Manager for their Crown Jewel Operations, responsible for overseeing governance and optimization of data protection processes. The role requires extensive experience in ITIL frameworks and strong stakeholder engagement skills, ensuring the organization’s most critical data assets are safeguarded effectively. This virtual position offers a comprehensive benefits package and competitive salary based on relevant experience.

Benefits

Paid time off (vacation, holidays, sick)

Medical/dental/vision insurance

401(k) plan

Participation in short-term incentive programs

Participation in long-term incentive programs

Qualifications

• Bachelor's Degree with 8 years experience
• Experience managing service provider outcomes
• 5+ years of experience utilizing ITIL Framework

Responsibilities

• Responsible for operations and governance of Crown Jewel Office processes.
• Lead assurance activities to test controls protecting data.
• Provide regular reporting to Sr. Leadership and the Crown Jewel Office.

Skills

Incident Management

Change Management

Problem Management

Risk Mitigation

Communication

Organizational Skills

Problem Resolution

Cross-Functional Coordination

Education

Bachelor's Degree

Master's Degree

PhD

Job description

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onX,Facebook,Instagram,YouTube,LinkedInandTik Tok.

Job Description

TheManager, Crown Jewel Operations, maintains accountability for a positive customer experience and driving value with a strategic mindset while protecting AbbVie's most confidential data assets. This role will be accountable for providing governance and oversight for Crown Jewel Office and Cybersecurity activities, while delivering business value by maximizing investment in securing our Crown Jewels. This role will support the Data Protection Governance Committee and Crown Jewel Office Projects and guide development of reports and dashboards which will measure the current state of the Crown Jewel Office.

This position can be virtual anywhere in the U.S.

Responsibilities

• Responsible for overall operations, governance and optimization of Crown Jewel Office processes. Execute Crown Jewel operational processes with a focus on automation.
• Establish and maintain collaborative working relationships with functional counterparts in ISRM, the business and IT System Owners in the enterprise organization to ensure the protection of Crown Jewel data.
• Lead assurance activities, to test and ensure controls protecting Crown Jewel data are in effect.
• Provide regular reporting to Sr. Leadership and the Crown Jewel Office on the health and status of Crown Jewel Assets.
• Support the Data Protection Governance Committee by tracking action items, helping with content development, facilitating meetings and notetaking. Includes engagement with senior leaders from across the organization.
• Responsible for providing operational and reporting requirements to development teams for internal tools and dashboards.
• Monitor execution of Crown Jewel processes conducted by Information Securityand Crown Jewel Office and identify and implement improvements.
• Maintain accurate information around Crown Jewel data assets, suppliers and applications, and ensure engagement of business and IT owners throughout the lifecycle.
• Ensure compliance with the AbbVie processes and ensure standard practices and processes across all Crown Jewel applications, suppliers and data assets.
• Support the overall mission of the Crown Jewels Office, “safeguard AbbVie’s most vital digital data assets through stringent security measures and cutting-edge technology, ensuring data confidentiality to support our mission of making possibilities real.

Qualifications

• Bachelor's Degree with 8 years experience; Master's Degree with 7 years experience; PhD with 3 years experience OR relevant experience in lieu of degreein Information Technology and/or Information Security.
• Experience managing managed service provider outcomes, including SLA and contractual obligations, working through gaps, and ensuring optimization of delivery of service.
• 5+ yrs. of experience in utilizing ITIL Framework, including: Incident Management, Change Management, Problem Management and Change Management.
• Proven experience identifying strategies for risk mitigation in order to reduce or eliminate issues.
• CISSP preferred
• Ability to prioritize and multi-task.
• Highly organized and detail oriented.
• Strong problem resolution skills in large matrixed complex environments
• Experience working with senior leaders. Strong communication and influencing skills.
• Demonstrated ability to coordinate cross-functional teams towards task completion.
• Experience with Service Operations in a global, multi-sourced environment.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypay more or less than the posted range. This range may be modified in thefuture.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.

• This job is eligible to participate in our short-term incentiveprograms.

• This job is eligible to participate in our long-term incentiveprograms

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's sole andabsolutediscretion unless and until paid andmay be modified at the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visithttps://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html