Senior Manager, CRM Marketing

GamblingCareers.com; Las Vegas (NV); On-site; USD 120,000 - 180,000; Full time

Job summary

Aristocrat, a world leader in gaming content and technology, is seeking a Senior Manager of CRM Marketing to design and execute data-driven strategies that boost player retention, acquisition, and lifetime value. You will shape the customer journey through segmentation and personalized promotions, collaborating with Marketing, Product, Analytics, and Technology teams.

The role emphasizes real-time CRM, AI-powered personalization, and measurement of key metrics across digital channels, with

Qualifications

• Extensive experience in CRM and lifecycle marketing for regulated iGaming or similar markets.
• Proven ability to build data-driven customer journeys and segmentation.
• Strong analytical skills and leadership in cross-functional teams.

Responsibilities

• Develop and implement a comprehensive CLCM strategy to drive retention and engagement.
• Leverage real-time CRM to build personalized journeys.
• Define segmentation models to improve engagement.
• Align CLCM with business objectives to improve LTV and reduce churn.
• Build real-time, event-driven campaigns reacting to player behavior.
• Apply AI-driven personalization for hyper-targeted promotions.
• Partner with Product and Tech to integrate CRM with real-time data feeds.
• Develop and track metrics like FD conversion rates, CPAs, CPCs.
• Lead a team of CRM and marketing specialists.
• Present insights to collaborators.

Skills

Customer Lifecycle Management

CRM Marketing

Data-driven decision making

Team leadership

A/B testing

AI personalization

Regulatory knowledge (gaming)

Job description

As the Senior Manager of CRM Marketing at Aristocrat, you will have an outstanding opportunity to build and implement data-driven strategies that improve player retention, acquisition, and lifetime value. Your skills in CRM planning and delivery, online marketing, and immediate customer relationship management will play a key role. You will improve the customer journey through player segmentation and personalized promotions. Working closely with teams from Marketing, Product, Business Analytics, and Technology, you will develop player experiences and notably increase conversion and retention.

What You'll Do

• Develop and implement a comprehensive Customer Life Cycle Management (CLCM) strategy to drive player retention, engagement, and dedication.
• Leverage real-time CRM capabilities to build personalized, automated, and data-driven customer journeys.
• Define and optimize segmentation models to enhance targeting and improve engagement rates.
• Align CLCM strategies with business objectives to improve Customer Lifetime Value (LTV) and reduce churn.
• Build and optimize real-time, event-driven CRM campaigns that react to player behavior instantly.
• Apply recommendations and personalization techniques driven by AI to deliver hyper-targeted promotions.
• Partner with Product and Tech teams to integrate CRM solutions with real-time player data feeds.
• Develop and track important metrics such as FD conversion rates, CPAs, CPCs.
• Make independent decisions to improve GP value across multiple digital marketing channels.
• Conduct A/B testing and multivariate analysis to optimize engagement and campaign efficiency.
• Implement a robust player segmentation framework to personalize experiences based on user behavior, preferences, and transaction history.
• Build and optimize targeted promotions that drive engagement while maintaining commercial efficiency.
• Ensure promotional activities align with regulatory guidelines and responsible gaming procedures.
• Work closely with the Product, Marketing, Data Science, and Managed Services teams to ensure a seamless customer experience.
• Lead a team of CRM and marketing specialists, encouraging a culture of innovation and data-driven decision-making.
• Present insights, performance reports, and strategic recommendations to external and internal collaborators.

What We're Looking For

• More than 7 years of experience in CRM, Retention Marketing, or Customer Life Cycle Management within regulated iGaming and sports betting markets.
• Comprehensive knowledge of Digital Marketing, Real-time CRM tools, personalization engines, and automation technologies.
• Strong analytical abilities, with the capacity to interpret complex data and convert it into actionable strategies.
• Proven track record in player segmentation, lifecycle marketing, and retention optimization.
• Experience with A/B testing, predictive analytics, and engagement strategies powered by artificial intelligence.
• Strong leadership skills, with the ability to lead cross-functional teams and influence senior collaborators.
• Knowledge of regulatory standards in gaming and responsible gaming initiatives is advantageous.

Become part of Aristocrat's high-reaching, premier team. Successfully apply strategies to contend worldwide and improve player experience.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness), and regulated online real-money gaming (Aristocrat Interactive). Our team of over 7,300 employees worldwide is united by our company's mission to bring joy to life through the power of play.

We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

Travel Expectations

Up to 20%

Additional Information

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.