Director, CRM & Customer Experience Platforms

Vernovis; Columbus (OH); On-site; USD 140,000 - 210,000; Full time

Job summary

Vernovis, a Total Talent Solutions company, seeks a Director of CRM & Customer Experience Platforms in Ohio to provide strategic leadership over Microsoft Dynamics and related customer-facing technologies. Drive adoption, align CRM to growth objectives, and oversee enterprise rollout across divisions.

You will manage deployments, data migration, testing, and training while leading internal teams and coordinating with vendors to ensure reliable CRM operations.

Qualifications

• Bachelor's degree in a related field is required.
• 10+ years of leadership experience with enterprise business applications.
• 5+ years leading Microsoft Dynamics CRM or similar platforms.

Responsibilities

• Own the strategic roadmap and long-term vision for Microsoft Dynamics CRM and related customer engagement technologies.
• Lead deployment of Dynamics CRM across multiple divisions and ensure adoption.
• Partner with executive leadership to align CRM with growth and customer experience strategy.
• Oversee implementation planning, data migration, testing, training, and go-live support.
• Lead teams and manage external consultants, partners, and vendors.

Skills

Leadership

Microsoft Dynamics CRM

Enterprise applications

Budgeting & vendor mgmt

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM platforms

Job description

Job Title: Director, CRM & Customer Experience Platforms

Who we are: Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.

Client Overview

Vernovis is partnering with a leading organization seeking a Director of CRM & Customer Experience Platforms to provide strategic leadership over its Microsoft Dynamics platform and related customer-facing technologies. This leader will oversee the continued evolution and enterprise rollout of the CRM ecosystem while partnering closely with business and technology leadership to drive adoption, operational excellence, and measurable business value.

What You'll Do

• Own the strategic roadmap and long-term vision for Microsoft Dynamics and related customer engagement technologies.
• Lead the continued deployment of the Microsoft Dynamics platform across multiple divisions.
• Partner with executive and business leadership to align CRM capabilities with growth objectives and customer experience strategy.
• Oversee implementation planning, data migration, testing, training, user readiness, and go-live support.
• Lead and develop internal team members while managing external consultants, implementation partners, and software vendors.
• Ensure the reliability, performance, scalability, and ongoing support of critical CRM processes.
• Lead training and change management efforts to drive successful adoption of new technologies and processes.
• Manage CRM-related budgets and report progress, risks, outcomes, and key performance indicators to executive leadership.

What Experience You'll Have

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
• 10+ years of progressive leadership experience managing enterprise business applications.
• 5+ years of experience leading Microsoft Dynamics CRM or an equivalent enterprise customer experience platform.
• Experience leading large-scale software implementations and enterprise transformations.
• Experience managing cross-functional teams, consulting partners, and third-party vendors.

What Experience is Nice to Have

• Experience managing enterprise rollouts across multiple locations, business units, or divisions.
• Product management, Agile delivery, change management, or organizational adoption leadership experience.