Senior Manager, Credit

Cook & Boardman, LLC; Winston-Salem, Northern (NC, KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

CBX Solutions, based in Winston-Salem, NC, seeks a Senior Manager, Credit to lead the credit and collections function across its branch and district network. This role balances hands‑on AR oversight with broader cash flow initiatives and standardization of credit processes during growth through acquisitions.

The position entails supervising regional Credit Managers and staff, enforcing policies, reviewing credit terms, and delivering regular leadership reporting to senior management.

Qualifications

• 4-year degree required.
• Minimum 5 years of experience in credit and collections, preferably in a construction or building products environment.
• Minimum 2-3 years of supervisory experience required.
• Strong mathematical, analytical, and accounting skills.
• Ability to travel to other CBX Solutions locations (~10%)

Responsibilities

• Supervise and mentor regional Credit Managers, Credit Analysts, and collections staff, evaluating performance and directing activity as needed
• Oversee day‑to‑day administration of credit and collections operations across multiple branch and district locations
• Monitor AR aging and collections reports to assess outstanding balances, and intervene in the collection of difficult or escalated accounts
• Establish, monitor, and enforce credit policies and procedures, recommending updates as business needs and risk exposure change
• Review and approve credit limits, credit holds, and account terms for new and existing customers
• Ensure timely and accurate processing of credit applications, lien waivers, bonding documentation, and personal guaranties
• Partner with the Sr. Controller to design and implement processes that improve cash flow and reduce receivables
• Standardize credit and collections policies, procedures, and systems for newly acquired locations as part of integration efforts
• Provide regular reporting on collections activity, high‑priority accounts, and key performance metrics to the Director and senior leadership
• Manage relationships with third parties involved in the cash receipt process, including banking and credit card partners
• Coordinate with collection attorneys and manage referrals for legal action or lien and bond claims as needed
• Collaborate with Sales, District/Branch Leadership, and Accounting/Finance to resolve customer service issues and ensure credit objectives support sales goals
• Respond to audit requests and support compliance with GAAP and applicable lien and collection laws
• Perform other duties as assigned by management

Skills

Leadership

Credit management

Analytical skills

ERP systems

Excel skills

Education

Bachelor's degree

Tools

ERP systems

Job description

The Senior Manager, Credit provides day-to-day leadership of CBX Solutions' credit and collections function, managing regional credit staff and driving consistent policies and procedures across the company's branch and district network. This role balances hands‑on oversight of accounts receivable, credit risk, and collections activity with support for broader credit strategy, cash flow improvement, and standardization of credit processes as the company continues to grow through acquisition.

Essential Functions

• Supervise and mentor regional Credit Managers, Credit Analysts, and collections staff, evaluating performance and directing activity as needed
• Oversee day‑to‑day administration of credit and collections operations across multiple branch and district locations
• Monitor AR aging and collections reports to assess outstanding balances, and intervene in the collection of difficult or escalated accounts
• Establish, monitor, and enforce credit policies and procedures, recommending updates as business needs and risk exposure change
• Review and approve credit limits, credit holds, and account terms for new and existing customers
• Ensure timely and accurate processing of credit applications, lien waivers, bonding documentation, and personal guaranties
• Partner with the Sr. Controller to design and implement processes that improve cash flow and reduce receivables
• Standardize credit and collections policies, procedures, and systems for newly acquired locations as part of integration efforts
• Provide regular reporting on collections activity, high‑priority accounts, and key performance metrics to the Director and senior leadership
• Manage relationships with third parties involved in the cash receipt process, including banking and credit card partners
• Coordinate with collection attorneys and manage referrals for legal action or lien and bond claims as needed
• Collaborate with Sales, District/Branch Leadership, and Accounting/Finance to resolve customer service issues and ensure credit objectives support sales goals
• Respond to audit requests and support compliance with GAAP and applicable lien and collection laws
• Perform other duties as assigned by management

Minimum Qualifications

• 4-year degree required
• Minimum 5 years of experience in credit and collections, preferably in a construction or building products environment
• Minimum 2-3 years of supervisory experience required
• Strong mathematical, analytical, and accounting skills
• Ability to travel to other CBX Solutions locations (~10%)

Knowledge, Skills and Abilities

• Strong leadership and positive interpersonal skills
• Excellent verbal and written communication skills
• Ability to interpret complex legal documents
• Strong knowledge of lien laws and bonding requirements
• Strong Excel skills and experience with multiple ERP systems
• Experience automating processes within a credit department preferred
• Experience managing credit operations across multiple locations, ideally in a multi‑entity or acquisitive environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms. This role requires frequent lifting of items weighing 5–25 pounds and occasional lifting of up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position operates in both a professional office setting and a warehouse environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Occasional travel to project sites may be required. Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees may be subject to frequent heavy lifting and exposure to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.