Senior Manager, Corporate Communications

Home Depot; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Sr. Manager of Communications to lead storytelling initiatives that resonate with professional contractors. This role is pivotal in enhancing the company's image and expanding its market share among Pro customers. The ideal candidate will possess exceptional storytelling skills and a deep understanding of client needs, driving impactful messaging across various platforms. If you thrive in a dynamic environment and are passionate about effective communication strategies, this opportunity is perfect for you.

Qualifications

• 10+ years of experience in communications, particularly in retail.
• Proven ability to create compelling storytelling strategies.

Responsibilities

• Plan and execute integrated communications initiatives.
• Build client relationships and understand complex communication needs.

Skills

Storytelling

Public Relations

Client Relationship Management

Project Management

Communications Strategy

Education

Bachelor's Degree in Public Relations or Journalism

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

We’re looking for a Sr. Manager of Communications with a passion for compelling, customer-focused storytelling and a proven ability to deliver targeted messaging. This role is crucial will support The Home Depot’s Professional Contractor (Pro) business, a vital segment of the company’s growth strategy. The successful candidate will help shape and communicate stories that reinforce Home Depot’s commitment to becoming the one-stop shop for Pro customers, expanding our share of wallet with this audience.

The Sr. Manager will drive public relations efforts designed to engage Pro customers across multiple touchpoints, translating The Home Depot’s investments in serving Pros into clear, impactful narratives. From highlighting capabilities that save Pros time and money to showcasing new tools, services, and expertise, this role will ensure alignment between business priorities and Pro-focused initiatives. Working in partnership with the External Communications Directors, Senior Director, and cross-functional teams, this leader will deliver communications that resonate with Pro audiences and position The Home Depot as the go-to resource for their projects and jobs.

This position demands exceptional storytelling skills, strong organizational abilities, and proven experience managing multiple stakeholders and tight deadlines.

Key Responsibilities:

• Plan and execute proactive, integrated internal/external communications initiatives.
• Build Client relationships; develop deep understanding of varied and complex communications needs of client's business or functional area. Become fully immersed in assigned functional businesses (e.g., attend client staff meetings, strategic planning sessions, and other team gatherings.)
• Counsel internal business clients on most effective communications strategies and tactics.
• Develop communications strategies and plans that are consistent with Company and individual business units' goals. Review and approve all implementation components of any client approved communications initiatives. Maintain current and accurate documentation, and coordinate and/or perform testing of new communications vehicles.
• Work with other communications colleagues in planning/scheduling and sourcing resources. Act as liaison with outside vendors and agencies as appropriate in support of clients, as appropriate. This includes managing any associated budgets.
• Create and maintain wrap-up and executive summary reports that provide measurement analysis and recommendations for continuous improvement.

Direct Manager/Direct Reports:

• Reports to Director Corp Comms
• This role has 2 direct reports.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Degree in Public Relations or Journalism preferred

• Significant experience in creating customer-targeted storytelling strategies, especially within a retail or customer-focused organization
• PR & Media Relations Experience
• Experience in Project Management
• Familiarity with Professional Contractor customer segments or trade professionals is a strong plus.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 10

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Proven ability to manage positive client relationships and lead cross-functional teams effectively
• Big, creative thinker, and ability to bring those ideas to live through strategic, clear plans
• Proven ability to motivate others, including team members who are not direct reports
• Full-range comprehension of all communication vehicles, both internal and external Exceptional writing skills
• Exceptional verbal communication skills
• Significant related work experience that includes writing in fields such as journalism, communications, law or government.
• Ability to synthesize complex and sensitive materials into compelling and persuasive content that will connect and impact intended audiences.