Senior Manager, Core Product Analytics

ServiceTitan, Inc.; United States; Remote; USD 183,000 - 246,000; Full time

Job summary

A leading company in the trades industry seeks a Senior Manager of Product Analytics to lead a team, drive insights, and improve core product performance. The role involves collaboration with stakeholders, managing analytics projects, and mentoring team members. Join a dynamic environment focused on innovation and personal growth.

Benefits

Flexible time off

Company-paid medical, dental, vision

401k match

Parental leave

Pet insurance

Qualifications

• 8+ years as a business analyst with SQL and Tableau experience.
• 4+ years managing teams of at least 5 people.

Responsibilities

• Manage a team of 7 product analysts.
• Create KPIs to measure product health and impact.
• Produce Tableau dashboards for partner teams.

Skills

Leadership

Analytical Skills

Communication

Education

Bachelor's degree in business or a quantitative field

Tools

SQL

Tableau

Power BI

Snowflake

Python

Job description

Senior Manager, Core Product Analytics page is loaded

Senior Manager, Core Product Analytics

Apply locations US Remote time type Full time posted on Posted 13 Days Ago job requisition id JR111231

Ready to be a Titan?

Our core service offering generates hundreds of millions of dollars for ServiceTitan and is central to the operation of thousands of businesses. ServiceTitan is looking for an extraordinary Senior Manager of Product Analytics to develop insightful and in-depth reporting, elevating our understanding of our core product. We need to identify which parts of our product contribute to customer success and which areas require improvement.

What You'll Do:

• Manage a team of 7, including one people manager, of product analysts
• Work with VP-level stakeholders to set roadmaps for the Core Product Analytics team
• Own key analyses on complex problems as a manager/doer
• Provide creative insights that help improve business operations
• Create KPIs to measure the health of our core product and its impact on customers
• Assist sales and marketing teams in creating product impact claims for major deals
• Mentor and develop team members to deliver impactful products
• Ensure high-quality results through QA of team and partner outputs
• Collaborate with data engineering to develop data marts for self-service and faster insights
• Produce Tableau dashboards for partner teams

Required Skills:

• Experience leading product analytics teams
• Ability to work under tight deadlines in a high-growth environment; prioritize projects based on ROI and urgency amidst ambiguity
• Bachelor's degree in business or a quantitative field
• 8+ years as a business analyst (SQL, Tableau)
• 4+ years managing teams of at least 5 people
• Proficiency in Tableau and/or Power BI (Tableau preferred)
• Strong SQL skills and experience with data warehouses (Snowflake preferred)
• Excellent analytical skills with attention to detail
• Creative in initiating new projects; viewed as integral to business teams
• Excellent communication skills with VP+ product managers and engineering leaders
• Experience with clickstream data for product decision-making

Preferred Skills:

• Experience with FullStory
• Experience with dbt (data engineering)
• Experience with Python for data manipulation

Be Human With Us:

We value diverse experiences, perspectives, and backgrounds. If you have the skills but feel hesitant due to your background, apply anyway. Join us in challenging conventions and thinking differently. We’re in this together. Come be human, with us.

What We Offer:

• Flextime, recognition, and support for autonomous work: Flexible time off, learning opportunities, onboarding, leadership training, peer awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, vision, FSA/HSA, 401k match, telehealth, and memberships.
• Support for all life stages: Parental leave, fertility services, surrogacy, adoption reimbursement, maternity support, pet insurance, legal and financial services.

We celebrate individuality and encourage applicants from underrepresented groups. We are committed to fair and equitable compensation. The salary range in the US is $183,400 - $245,400, with additional bonuses, equity, and benefits.

About Us

We’re transforming the trades industry with an end-to-end cloud solution. Recognized by Forbes as a top cloud company, we empower entrepreneurs to grow their businesses. Join us as we continue to innovate.

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