Senior Manager, Consumer Experience & Innovation

heinz; Glenview (IL); Hybrid; USD 121,000 - 151,000; Full time

Benefits offered by this job

Healthcare coverage

Wellbeing programs

Hybrid work model

Performance-based bonus

Job summary

Kraft Heinz seeks a Senior Manager NA R&D - Consumer Experience to lead consumer insight and experience execution for a diverse brand portfolio in the NAZ. You will translate consumer needs into product design, technical requirements, and experience models to enable renovation and innovation across Food, Beverage, Snacks, and related areas.

You will manage a team of Consumer Experience scientists and partner with Marketing, Insights, and R&D leaders to develop, validate, and qualify products and

Qualifications

• Bachelor's, Master's or PhD in Science (e.g., Engineering, Industrial Design) or Consumer Psychology disciplines.
• Minimum 8+ years with Bachelor's or 7+ with Master's or 6+ with PhD in relevant experience.
• Experience in consumer research, UX design, product innovation or related disciplines; exposure to product development and commercialization.
• Proven ability to translate consumer learning into product and technical decisions.
• Strong people leadership and team-building skills.
• Strong cross-functional collaboration with Brand, Marketing, Sensory, and R&D partners.
• Ability to prioritize work, manage multiple projects, and allocate resources effectively.
• Strong communication and storytelling skills to influence diverse stakeholders.

Responsibilities

• Lead a high-performing Consumer Experience team that enables strong renovation and innovation outcomes.
• Translate consumer needs, behaviors, and Jobs-to-Be-Done into clear product and experience requirements.
• Design and execute consumer learning plans to support renovation, innovation, and technology platforms.
• Partner with R&D, Brand, Innovation, and Sensory teams to guide concept, prototype, and experience validation.
• Build and deploy consumer models, frameworks, and tools that support product development and qualification.
• Coach and develop Consumer Experience scientists in research design, insight quality, and business influence.
• Identify emerging consumer needs and trends that inform future Jobs-to-Be-Done and opportunities.
• Prioritize work, manage resources, and ensure projects are delivered on time and to quality expectations.

Skills

People leadership

Cross-functional collaboration

Strategic thinking

Communication & storytelling

Travel readiness

Education

Bachelor's/Master's/PhD in Science or related field

Job description

Kraft Heinz seeks a Senior Manager NA R&D - Consumer Experience to lead consumer insight and experience execution for a diverse brand portfolio in the NAZ. You will translate consumer needs into product design, technical requirements, and experience models to enable renovation and innovation across Food, Beverage, Snacks, and related areas.

You will manage a team of Consumer Experience scientists and partner with Marketing, Insights, and R&D leaders to develop, validate, and qualify products and