Senior Manager & Coach, Handbag Repair & Craftsmanship

Tapestry, Inc.; North Bergen (NJ); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Senior Manager to lead the (Re)Loved & Repair craftsperson team in our New Jersey workshop, setting standards for production, craftsmanship, and performance while driving scalable, high-quality output.

You will oversee end-to-end production planning, implement process improvements, and build cross-functional partnerships with design, inventory, and customer experience to advance circular innovation.

Qualifications

• Bilingual proficiency in Spanish and English
• Strong understanding of product development processes
• Passion for sustainability and circularity in manufacturing

Responsibilities

• Plan, organize, and oversee the repair, restoration, and remaking of handbags, ensuring the highest standards of craftsmanship and brand integrity
• Develop and manage production strategies that balance creativity, efficiency, and output across all Coach (Re)Loved drops, repair workflows, and special projects
• Oversee end-to-end production planning and resource allocation across multiple workstreams, ensuring alignment to business priorities
• Set and track production goals and KPIs (output, quality, lead time, cost), ensuring deadlines are met while maintaining quality standards
• Implement tools and systems to improve production visibility, planning accuracy, and workflow efficiency
• Drive continuous improvement in processes, tools, and ways of working to increase efficiency, scalability, and team productivity
• Maintain a safe work environment and ensure teams adhere to all safety regulations
• Contribute to the Workshop's Zero Waste certification goals by incorporating waste-reduction practices into daily operations

Skills

People management

Operations planning

Process management

Cross-functional collaboration

Sustainability

Job description

Coach is seeking a Senior Manager to lead the (Re)Loved & Repair craftsperson team in our New Jersey workshop, setting standards for production, craftsmanship, and performance while driving scalable, high-quality output.

You will oversee end-to-end production planning, implement process improvements, and build cross-functional partnerships with design, inventory, and customer experience to advance circular innovation.