Senior Manager, CNS Co-Pay Programs, Patient Access Services

Alkermes; Boston (MA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Annual bonus

Competitive benefits

Job summary

Alkermes is seeking a Senior Manager for Copay and eCopay Programs to strategically oversee patient affordability initiatives and ensure access to therapies. You will partner with Market Access, Brand, Compliance, Legal, and external vendors to optimize performance and scalability.

The role requires deep expertise in copay operations, vendor management, and compliant program design, with focus on patient-centric outcomes and ongoing process improvements. Travel may be required.

Qualifications

• Bachelor’s degree required; advanced degree (MBA, MPH, etc.) preferred.
• 5+ years of experience in pharmaceutical/biotech patient support or copay programs.
• Proven experience managing copay and/or eCopay programs and vendors.
• Strong knowledge of healthcare compliance requirements and regulatory environment.
• Demonstrated ability to lead cross-functional initiatives and complex projects.
• Strong analytical skills with data-driven decision making.

Responsibilities

• Execute the strategic roadmap for copay and eCopay programs across Alkermes’ portfolio.
• Identify opportunities to enhance program utilization, patient experience, and access outcomes.
• Lead program design for new product launches and lifecycle management initiatives.
• Monitor regulatory updates and industry benchmarks to inform strategy.
• Oversee day-to-day operations and vendor performance with KPIs and SLAs.
• Develop and monitor KPIs to track program performance and ROI.

Skills

Strategic thinking

Operational excellence

Vendor management

Communication

Patient-centric

Adaptability

Education

Bachelor’s degree

MBA or MPH preferred

Job description

Job Description

The Senior Manager, Copay and eCopay Programs is responsible for the strategic oversight, execution, and optimization of Alkermes’ patient affordability programs, including traditional copay assistance and digital eCopay solutions. This role ensures patient access to therapies through compliant, efficient, and patient-centric financial support programs.

This role requires deep expertise in copay program operations, vendor management, patient journey design, and compliance within the evolving regulatory landscape. The Senior Manager, Copay and eCopay Programs will partner cross-functionally across Market Access, Brand, Compliance, Legal, Commercial, and external vendors to drive program performance, innovation, and scalability.

Responsibilities

Key Duties

• Execute the strategic roadmap for copay and eCopay programs across Alkermes’ CNS product portfolio
• Identify opportunities to enhance program utilization, patient experience, and access outcomes
• Lead program design for new product launches and lifecycle management initiatives
• Monitor industry trends, regulatory updates, and competitive benchmarks to inform strategy
• Oversee day-to-day operations of copay and eCopay programs, ensuring seamless patient and provider experiences
• Manage program vendors including performance oversight, KPIs, and SLAs
• Ensure program scalability, efficiency, and cost optimization through continuous process improvements
• Support issue resolution, escalation management, and program audits
• Ensure all programs operate in full compliance with regulations
• Partner with Legal, Compliance, and Regulatory teams to develop and maintain program policies and SOPs
• Oversee auditing processes and ensure readiness for internal and external reviews
• Develop and monitor KPIs to track program performance
• Analyze program data to identify insights and opportunities to improve program adoption
• Provide regular reporting and executive-level updates to leadership
• Partner cross functionally with Brand, Market Access, Legal, and Compliance to align on program goals and execution
• Collaborate with Finance on budget forecasting, accruals, and program ROI evaluation
• Support field teams with program education, tools, and issue resolution
• Travel may be required (e.g., vendor meetings, internal workshops)

Qualifications

Key Competencies

• Strategic thinking and problem-solving
• Operational excellence and execution
• Vendor and stakeholder management
• Strong communication and influencing skills
• Patient-centric mindset
• Adaptability in a fast-paced, evolving environment

Basic Qualifications/Required

• Bachelor’s degree required; advanced degree (MBA, MPH, etc.) preferred
• 5+ years of experience in pharmaceutical/biotech patient support, copay programs
• Proven experience managing copay and/or eCopay programs and associated vendors
• Strong knowledge of healthcare compliance requirements and regulatory environment
• Demonstrated ability to lead cross-functional initiatives and complex projects
• Strong analytical skills with experience using data to drive decisions

Preferred Qualifications

• Experience with specialty pharmacy distribution and hub services
• Familiarity with digital health technologies and patient engagement tools
• Experience supporting product launches

The annual base salary for this position ranges from $140,000 to $160,000. In addition, this position is eligible for an annual performance pay bonus. Exact compensation may vary based on skills, training, knowledge, and experience. Alkermes offers a competitive benefits package. Additional details can be found on our careers website: www.alkermes.com/careers#working-here

About Us

Why join Team Alkermes? Alkermes applies its decades of deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we seek to make a meaningful difference in the way people manage their diseases. We have a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia, bipolar I disorder and narcolepsy, and a pipeline of clinical and preclinical candidates in development for various psychiatric and neurological disorders.

We are proud to have been recognized as an employer of choice by many national organizations. In 2024 and 2025, we were certified as a Great Place to Work in the U.S. and named one of Massachusetts’ Top Places to Work by the Boston Globe, a Best Place to Work in Greater Cincinnati by the Cincinnati Business Courier and recognized as a Best Place to Work in BioPharma by Fortune Magazine.

Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law. Alkermes also complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Alkermes is an E-Verify employer.