Senior Manager, Clinical Quality and Documentation Integrity

Grow Therapy; United States; Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Health Benefits

Grow for Grow: Therapy access

Financial Wellness

Flexible Time Off

Parental Leave

Mental Health Time Off

Wellness Stipend

Commuter Benefits

Home Office & Meals

Additional Perks

Job summary

Grow Therapy in the United States is seeking a Senior Manager, Clinical Quality & Documentation Integrity to lead provider quality outcomes, documentation standards, and payor audit readiness across a network of 26,000+ providers.

You will manage Clinical Quality Associates, translate clinical standards for non-clinical partners, and drive cross-functional initiatives with Product, Operations, and Payor Partnerships to ensure clinical rigor across products and workflows.

Qualifications

• Active, unrestricted clinical license in behavioral health.
• 5–7 years of clinical quality experience.
• Experience managing a clinical quality team (not clinical supervision).
• Experience with payor audit responses and documentation standards.

Responsibilities

• Lead and develop a team, setting clear expectations, managing performance directly, and building a team that surfaces problems and drives solutions independently.
• Own the provider quality and termination process by defining clinical quality, setting and maintaining the provider network standard, and owning criteria and documentation for reviews/terminations.
• Own documentation integrity standards and payor audit readiness by defining what constitutes complete and defensible documentation, identifying gaps, and ensuring audit readiness.
• Serve as the clinical SME for cross-functional partners; build initiatives with Clinical Operations and other teams, assess clinical soundness, and ensure clinical requirements are represented in product builds and workflows.
• Review cross-functional initiatives for clinical integrity—own the clinical review layer, flag risks, and recommend adjustments before execution.
• Identify issues across all branches, drive to resolution, and surface blockers with a clear path forward.

Skills

Active clinical license

Clinical quality leadership

Payor audit experience

Documentation standards

Cross-functional collaboration

Job description

About Us

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters. This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

The Opportunity

The Senior Manager, Clinical Quality & Documentation Integrity leads Grow's Clinical Quality branch, owning provider quality outcomes, documentation standards, and payor audit readiness across a network of 26,000+ independently licensed providers. You will manage Clinical Quality Associates, set the clinical standard across workstreams, and operate as a highly independent leader who drives results without requiring close direction. This role is a clinical subject matter expert. You will translate clinical standards into language that non-clinical partners can act on, and you will hold that standard even when you are not the final decision maker. You work cross-functionally with Product, Operations, and Payor Partnerships teams, not to own their work, but to ensure the clinical standard is represented and applied in what Grow builds and executes.

What You’ll Be Doing

• Lead and develop a team, setting clear expectations, managing performance directly, and building a team that surfaces problems and drives solutions independently
• Own the provider quality and termination process by defining what clinical quality means, setting and maintaining the clinical standard across the provider network, and owning the criteria and documentation process for provider quality review, escalation, and termination decisions.
• Own documentation integrity standards and payor audit readiness by defining what clinically complete and defensible documentation looks like, proactively identifying documentation compliance gaps across the network, and ensuring Grow is payor audit-ready
• Serve as the clinical subject matter expert for cross-functional partners. You will build initiatives and projects with Clinical Operations and other internal teams, assess clinical soundness, and ensure clinical requirements are accurately represented in product builds, operational workflows, and payor-facing deliverables.
• Review cross-functional initiatives for clinical integrity — when Clinical Operations or another team builds a project or initiative, this role owns the clinical review layer: ensuring it is clinically sound, flagging risk, and recommending adjustments before execution.
• Identify issues across all branch workstreams, drive toward resolution independently, and surface blockers with a clear recommended path forward

You’ll Be a Good Fit If

• You hold an active, unrestricted clinical license (LCSW, LMFT, LPC, PsyD, PhD, or equivalent)
• You have 5–7 years of clinical quality experience
• You have direct experience managing a clinical quality team (not clinical supervision) and are comfortable addressing performance directly and constructively
• You have direct experience with payor audit response, documentation compliance reviews, or clinical documentation standards in a behavioral health context.
• You can clearly articulate clinical standards and documentation requirements to non-clinical partners and translate clinical logic into something actionable without losing the rigor.
• You are comfortable being the clinical expert in a room where you may not have final decision authority, and you know how to advocate for the clinical standard while maintaining a collaborative, non-blocking relationship with partners.

Employment Type:

Full Time, Exempt

Base Compensation:

The base compensation range for this position is:

• Fully Remote Commitment: $130,000 - 159,000 USD Annually
• Hybrid Commitment: $155,000 - 190,000 USD Annually

This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).

Full Time Employee Benefits

• Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.
• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees)
• Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future.
• Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge
• Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.
• Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.
• Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.
• Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations.
• Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees.
• Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Compensation Range: $130K - $190K