Senior Manager, Client Services

NEP Group, Inc.; Fort Lauderdale (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

NEP Group, Inc. is seeking a client-focused leader to be the primary post-sale partner for Global Connected Solutions accounts.

You will drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, and help ensure seamless experiences for some of the world's largest streamers, sports leagues, and media organizations. The role emphasizes building strong relationships with operations, production, and technical teams; partnering across sales, operations,

Qualifications

• 7+ years in client services, account management, customer success, or related fields.
• Experience with media, technology, sports, entertainment or managed services clients.
• Strong stakeholder management and communication abilities.
• Able to navigate technical discussions while coordinating cross-functional teams.
• Experience with Salesforce or similar systems preferred.

Responsibilities

• Lead day-to-day relationships with client operations, production, and finance contacts.
• Coordinate with Sales, Operations, Engineering, Production Services, and regional teams.
• Drive onboarding, account planning, and service delivery visibility.
• Create and maintain account plans, stakeholder maps, escalation paths, and renewal timelines.
• Manage issue resolution, client communications, and service quality initiatives.
• Serve as the voice of the client internally.
• Support renewals, growth opportunities, and long-term account success.

Skills

Client relationships

Stakeholder management

Cross-functional coordination

Communication skills

Salesforce

Account planning

Tools

Salesforce

Job description

Join NEP as we transform how the world experiences live sports and entertainment through our Global Media Solutions Ecosystem.

We're looking for a client-focused leader to serve as the primary post-sale partner for key Global Connected Solutions accounts. In this role, you'll drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, manage account health, and help ensure seamless experiences for some of the world's largest streamers, sports leagues, and media organizations.

What You'll Do

• Lead day-to-day relationships with client operations leaders, production stakeholders, and technical/finance/procurement contacts.
• Partner across NEP's Sales, Operations, Engineering, Production Services, and regional teams to support assigned accounts.
• Drive client onboarding, account planning, and service delivery visibility.
• Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
• Manage issue resolution, client communications, and service quality initiatives
• Serve as the voice of the client internally.
• Support renewals, growth opportunities, and long-term account success.

What You'll Need

• 7+ years in client services, account management, customer success, technical account management, broadcast operations, or related fields
• Experience supporting complex media, technology, sports, entertainment, or managed services clients
• Strong stakeholder management, communication, and organizational skills
• Ability to navigate technical and operational discussions while coordinating cross-functional teams
• Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or related commercial systems preferred.
• Experience coordinating complex accounts that span multiple facilities, business units, technical teams, or service lines.
• Experience partnering with Sales on renewals, upsell identification, client intelligence, and long-term account planning preferred.
• Ability to travel approximately 25%, including client meetings, facility visits and industry events.

You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.