Senior Manager, Client Partner

Tinuiti UK; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Unlimited PTO

Fully remote environment

20 paid holidays

Healthcare

Retirement matching 4%

Telemedicine & Teletherapy

Parental leave 16 weeks

Job summary

Tinuiti UK is seeking a Senior Manager, Client Partner to lead client accounts, oversee onboarding, and drive strategic, data-driven outcomes across channels. You will coach teams, align plans with client goals, and steward performance across major digital disciplines.

The role emphasizes senior leadership, analytics, and cross-functional collaboration to deliver measurable client growth and retention within a fully remote U.S. market.

Qualifications

• 7–10 years in Client Delivery roles with proven campaign execution.
• Management experience is required.
• Expertise across multiple digital platforms and how they work together.
• Demonstrated success using data/analytics to drive decisions.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Lead multiple client accounts and a team to develop strategic account plans.
• Oversee onboarding and client transitions, ensuring priorities are addressed.
• Provide coaching and feedback through weekly 1:1 meetings and scorecard tasks.
• Apply business acumen and KPIs to guide strategic recommendations.
• Drive innovation and thought leadership to achieve client success and awards.
• Educate clients on strategic directions and build trust in Tinuiti’s guidance.
• Leverage channel expertise (SEM, SEO, CRO, Social, Shopping, Display) to align plans with business goals.

Tools

Google Analytics

Pathmatics

SimilarWeb

Kantar/Vivvix

Resonate

Commspoint

Google Suite

Microsoft Excel

PowerPoint

Job description

Who we are:

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste -the biggest growth killer of all- and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.

We'd love to hear from you if: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

As the Senior Manager, Client Partner you will:

• Client Management & Leadership: Lead multiple client accounts, overseeing a team to develop comprehensive account plans that address client needs and align with their strategic goals, ensuring ongoing satisfaction and retention.
• Client Onboarding & Transitions: Act as the primary advocate for clients within the agency, ensuring their goals are prioritized in strategic discussions and decision-making processes.
• Team Leadership and Development: Partner with pod leadership on providing timely feedback, coaching, and evaluation of team members' goals and tasks, conducting weekly 1:1 meetings to offer ongoing support, and ensuring adherence to scorecard tasks.
• Business Acumen and Financial KPIs: Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions.
• Innovation and Thought Leadership: Champion innovative thinking within the team, inspiring the development of leading-edge solutions that drive client success and potentially win awards.
• Client Education: Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise.
• Industry Expertise: Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the clients' business, and the industry overall, to enhance client strategies and recommendations
• Channel Expertise: Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the clients' business goals

Professional Qualifications:

• 7-10 years of experience in Client Delivery roles with a proven track record of executing successful campaigns.
• Management experience necessary.
• Expertise in multiple digital platforms and how they work together. Google Analytics. Project Management tools. Research tools such as: Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint.
• Demonstrated success analyzing data and using analytics tools to drive marketing decisions
• Advanced computer skills including Google Suite, Microsoft Excel & PowerPoint
• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

FLSA Classification: Exempt

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Benefits:

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That's why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
• Retirement: Match up to 4% of your contributions at 100%
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity
• Parental Leave: Birthing parents receive 16 weeks of leav