Senior Client Partner Account Manager

Tinuiti; New York (NY); Remote; USD 90,000 - 115,000; Full time

Benefits offered by this job

Unlimited PTO

Fully remote environment

20 paid holidays

Healthcare: Medical, Dental, Vision

401k match up to 4%

Wellness programs

Parental leave

Job summary

Tinuiti is seeking a Client Partner Senior Account Manager in New York. You will nurture client relationships, guide strategic decisions using KPIs, and drive budgets and forecasts with accuracy. You will analyze data to tailor campaigns and collaborate with internal teams to achieve outcomes.

Responsibilities include regular client updates, education on strategic directions, and leveraging channel expertise across SEM, SEO, CRO, Social, and more. A strong analytics mindset is essential.

Qualifications

• 5-7 years of experience in Client Partner roles.
• Expertise in multiple digital platforms and how they work together.
• Google Analytics.
• Project Management tools.
• Research tools: Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint.
• Strong data analysis and marketing decision experience.
• Advanced Excel & PowerPoint skills.

Responsibilities

• Foster strong, transparent relationships with clients, providing regular updates on project status, issues, and resolutions.
• Utilize client KPIs and industry trends to offer strategic guidance and impactful solutions.
• Lead budgets and forecasts with clients, ensuring efficient media spend and correct billing of fees.
• Develop a thorough understanding of each client's industry, goals, and challenges to tailor strategies.
• Engage with internal teams to drive positive client outcomes and initiatives.
• Act as the client contact, delivering timely progress updates and addressing concerns promptly.
• Educate clients on strategic directions and decisions to reinforce trust.
• Maintain knowledge of market developments and best practices to enhance strategies.
• Leverage knowledge of multiple digital channels to tie recommendations to business goals.

Skills

Client partner

Digital platforms

Google Analytics

Project management

Pathmatics

SimilarWeb

Kantar Vivvix

Resonate

Commspoint

Excel

PowerPoint

Communication skills

Multitasking

Tools

Pathmatics

SimilarWeb

Kantar Vivvix

Resonate

Commspoint

Job description

Who we are:

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste. We’d love to hear from you if: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

As the Client Partner Senior Account Manager you will:

• Account Management: Foster strong, transparent relationships with clients, providing them with regular updates on project status, issues, and resolutions.
• Business Acumen and Financial KPIs: Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions.
• Budgets & Forecasting: Lead the development of budgets and forecasts with clients, as well as use data provided to ensure that budget is being used in the most efficient matter and clients are billed correctly for media spend + fees.
• Data Analysis & Reporting: Develop a thorough understanding of each client's industry, business challenges, and goals to tailor strategies that drive measurable results.
• Team Collaboration: Engage with Tinuiti’s internal teams to contribute positively towards client project outcomes and strategic initiatives.
• Client Communication: Act as a point of contact for client communications, ensuring that clients receive timely updates on project progress and outcomes. Address client concerns, resolving issues swiftly and efficiently to maintain client satisfaction.
• Client Education: Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise.
• Industry Expertise: Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations.
• Channel Expertise: Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client’s business goals.

Professional Qualifications:

• 5-7 years of experience in Client Partner roles with a proven track record of executing successful campaigns.
• Expertise in multiple digital platforms and how they work together.
• Google Analytics.
• Project Management tools.
• Research tools such as: Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint.
• Demonstrated success analyzing data and using analytics tools to drive marketing decisions.
• Advanced computer skills including Microsoft Excel & PowerPoint.
• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.
• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

The hiring salary range for this role is $90,000 - $115,000. We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus. Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request.

Benefits:

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it.
• On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect.
• We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts.
• Retirement: Match up to 4% of your contributions at 100%.
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity.
• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
• Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources.

Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq. #LI-LK1

FLSA Classification: Exempt

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.