Senior Manager, Client Experience

WSA IPG DXTRA, Inc.; United States; On-site; USD 100,000 - 115,000; Full time

Job summary

dna, the healthcare communications team, seeks a Senior Manager with client experience and healthcare expertise to counsel major accounts. You will develop and execute integrated communications programs, support strategy, and advise healthcare clients across campaigns and product launches.

You should have agency healthcare experience, knowledge of regulatory submissions, and strong leadership to guide multi-disciplinary teams and manage budgets.

Qualifications

• 5–6 years of experience in the digital marketing industry with integrated strategies.
• 3+ years team management experience leading small groups and projects.
• Bachelor’s Degree.
• Healthcare communications/pharmaceuticals experience.
• Experience launching a healthcare product or multi-channel campaigns.
• Fluency with regulatory submission processes.
• Strong presentation skills and professional poise.
• Experience with estimates, budgeting and financial management.
• Self-starter who thrives in a collaborative, multi-disciplinary team.

Responsibilities

• Manage client expectations, ensuring quality and on-budget results.
• Coordinate among cross-disciplinary teams (digital, creative, strategy, medical, editorial, video, web).
• Develop materials including social media ads, banners, websites, brochures, congress materials.
• Build client and partner agency relationships; maintain stakeholder status docs.
• Manage regulatory submissions and consolidate feedback for implementation.
• Keep workstreams on timeline; close out action items.
• Identify training needs and develop junior staff.
• Assist leadership with financial management for client budgets.

Skills

Digital marketing

Team management

Healthcare communications

Pharmaceuticals experience

Regulatory submissions

Budgeting

Presentation skills

Self-starter

Education

Bachelor’s Degree

Job description

Agency: Weber Shandwick Job Function: Communications and PR Job Subfunction: Public Relations

What You Will Be Doing:

The dna team is seeking a Senior Manager with client experience and healthcare communications expertise to serve as a counselor to our clients across two of our largest and most dynamic accounts. As Senior Manager, you will be responsible for developing and executing strategic integrated communications and marketing programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills. The ideal candidate will have an agency background in healthcare communications with experience working on pharmaceutical products and/or above-brand and disease education programs, with a broad interest in the full remit of healthcare communications. Experience managing social/digital workstreams and campaigns, regulatory/compliance challenges, and product launches across communications and marketing is a plus.

Responsibilities include, but are not limited to:

• Manage client expectations, ensuring quality standards are met and desired results are delivered on budget
• Coordination among multi-disciplinary team of digital, creative, strategy, medical, editorial, video production, web development, etc
• Develop a range of materials including social media ads, banner ads, websites, brochures, congress materials, various print and digital materials
• Build relationships with clients and partner agencies while managing respective status documents to ensure all stakeholders are up to date on workstreams
• Manage regulatory submissions and consolidating feedback for implementation
• Ensure the extended team stays on track with project timelines and completes action items
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Assist leadership team in financial management for client budgets

Basic Qualifications:

• 5-6 years of experience within the digital marketing industry (e.g., PR, digital, ad agency, etc.) with a strong understanding of integrated strategies
• 3+ years team management experience leading small groups and projects
• Bachelor’s Degree
• Industry experience in healthcare communications and/or pharmaceuticals
• Experience launching a healthcare product or campaign with multi-channel initiatives
• Fluency with regulatory submission processes
• Strong presentation skills, poise, and professionalism
• Experience with estimate creation, budgeting, and financial management skills
• Be a self-starter who works well within a highly collaborative, multi-disciplinary team

dna – the details (this is the section where we humble brag)

dna was recently the winner of MM+M small healthcare agency of the year. dna prides itself on delivering an employee experience that makes a difference. We invest in our team and put culture front and center through a variety of programs, policies and events. Its all about growth and opportunity. If you are looking for a company where you will have the chance to contribute, grow and set a career path that meets your interests and delivers on your ambitions, dna is an ideal employer. We are small meets big - giving our clients and employees the benefits of both. As a global agency, we have staff in 10 markets on four continents. Yet, our close-knit agency environment will ensure that you will have ample opportunity for visibility with senior management who will make a personal investment in your career. And, as part of a large global IPG network with seamless integration with our sister agencies, such as Weber Shandwick and large advertising agencies, you’ll have access to world class resources and endless exposure to the most cutting-edge marketing approaches. If you are ambitious, energetic and excited to have a voice in shaping an agency and the future of healthcare communications, we hope you’ll join us. We’re an agency whose fast pace of growth and influence, is matched only by the advancement opportunities we offer our employees. dna – Health Means Everything.

100-115k

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us- we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

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