Senior Manager, Change & Ops Product Delivery

United Airlines; Chicago (IL); On-site; USD 128,000 - 166,000; Full time

Benefits offered by this job

Bonus eligibility

Long-term incentive compensation

Job summary

United Airlines is seeking a Senior Manager Ops Product Delivery to lead a team delivering new products and processes across Air Operations and Finance. You will translate leadership intent into an executable change agenda, partnering with senior leaders to align scope, resources, and priorities, while driving adoption and continuous improvement.

You will oversee governance, KPIs, training plans and a network of change champions, delivering measurable outcomes and sustained value across Flight

Qualifications

• Bachelor's degree or 4 years of relevant work experience.
• Change Management, Business Acumen, Operations Management, Industrial Engineering, Organizational Development, or related field.
• 5+ years of related experience.
• Ability to lead, coach and develop a team of professionals, set clear performance expectations and hold others accountable for outcomes.
• Ability to influence and advise senior leaders and officers, including navigating resistance and delivering difficult messages with credibility.
• Knowledge of end-to-end change management methodology, including stakeholder analysis, impact assessment, readiness, reinforcement and sustainment.
• Strong analytical and problem-solving skills, with expertise in data-driven decision-making and portfolio prioritization.
• Excellent communication, facilitation and stakeholder management abilities across frontline, management and officer audiences.
• Ability to balance strategic thinking with hands-on execution, and to shift between the two as operational conditions change.
• Adaptability and resilience in leading teams and business partners through ambiguity and sustained change.

Responsibilities

• Own the change management strategy and delivery roadmap for a portfolio of enterprise and departmental initiatives, sequencing work against operational capacity and business priorities.
• Lead, coach and/or develop internal or contractor team, including hiring, performance management, workload balancing and capability building.
• Serve as the change partner to officers, project sponsors and cross-functional leaders across departments, securing alignment and resolving competing priorities and resistance
• Establish project structure, governance and escalation paths across the portfolio, and review the impact assessments, stakeholder analyses and readiness evaluations the team produces.
• Help define change management KPIs, and measurement frameworks, and report adoption, sustainment and change effectiveness to senior leadership.
• Direct process optimization initiatives across multiple business functions to streamline workflows, eliminate inefficiency and improve the quality of organizational output.
• Set the standards, playbooks and tools for change and continuous improvement practice, including oversight of communication and training plans and the change champion network.

Skills

Change management

Leadership

Strategic thinking

Data-driven decision making

Communication

Stakeholder management

Education

Bachelor's degree or equivalent

Master's degree (preferred)

MBA (preferred)

Tools

Power BI

Minitab

Smartsheet

Asana

Job description

United Airlines is seeking a Senior Manager Ops Product Delivery to lead a team delivering new products and processes across Air Operations and Finance. You will translate leadership intent into an executable change agenda, partnering with senior leaders to align scope, resources, and priorities, while driving adoption and continuous improvement.

You will oversee governance, KPIs, training plans and a network of change champions, delivering measurable outcomes and sustained value across Flight