Manager, Business Process Mgmt

Northern Trust; Chicago (IL); On-site; USD 172,000 - 301,000; Full time

Job summary

Northern Trust is seeking a senior manager to lead the National Client Support Services operations team based in the US. This role provides critical daily support across Private Wealth Management services, including WM Banking, Trust and Investment partners, to expedite client requests and support client servicing work.

The position emphasizes end-to-end process analysis and design, leadership of multiple managers, and driving change through automation and process improvements within a growing

Qualifications

• College or University degree required.
• 12–15 years of operations management experience in Trust/Wealth Management/Banking/Financial Services preferred.
• Experience managing teams and multiple managers.

Responsibilities

• Lead WM Middle Office Operations and manage multiple units through subordinate managers.
• Perform end-to-end process analysis and design, integrating new processes with existing ones.
• Conduct performance management and career development for staff; oversee staffing and disciplinary actions.
• Drive process changes leveraging automation and reengineering to support Front Office needs.

Skills

Leadership

Operations management

Communication skills

PeopleSoft

Education

College or University degree

Tools

PeopleSoft

Job description

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role Summary Wealth Management Middle Office is hiring a senior manager to lead the National Client Support Services operations team based in the US. This role provides critical daily support across Private Wealth Management services. The team supports WM Banking, Trust and Investment partners helping expedite WM client requests and support client servicing work. Functional areas include Money Movement, Investment Support, Onboarding / Maintenance / Outbound Transitions, Client Review Form and Account Review Execution and Passport Enrollment. WM Middle Office Operations will be experiencing ongoing change in the coming years as a result of process automation, operational process reengineering and growing needs to support additional operational tasks currently within the Front Office. Seeking a change agent and strong operational manager to lead the team through these efforts. Job Description Responsible for managing multiple functions, providing leadership and guidance to subordinate managers. Overall accountability for the performance management and career development programs for the Operations function. The manager is responsible for an end-to-end process analysis and design with an understanding of technical and operating challenges and solutions as they relate to the current and future business environment. Role creates process change by integrating new processes with existing ones and communicating these changes. Subject matter expertise is beneficial. Conducts performance management and career development processes, and staffing and disciplinary actions. Primary Duties And Responsibilities

• Seasoned multi-disciplinary expert with extensive technical and / or business knowledge and functional expertise
• Focus of role is on execution of strategic direction of business function activities
• Carries out complex initiatives involving multiple disciplines and/or ambiguous issues
• Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity
• Seasoned leader with extensive business experience, and broad functional expertise, with focus on proactive strategic leadership
• Responsible for managing multiple units or functions through the direct management of a group of managers

Necessary Knowledge And Skills

• Excellent oral and written communication skills are required
• In-depth Functional / Industry Knowledge is required
• Highly flexible and adaptable to change
• Technical skills / systems knowledge (e. g. PeopleSoft) is required
• Knowledge of business strategy development is necessary to provide long term planning and to manage the profitability/performance of a major business segment. Leadership and organizational skills are required to direct the activities for the multiple units.

Necessary Experience And Education

• A College or University degree and/or relevant proven work experience.
• 12 - 15 years of operations management experience, preferably in Trust, Wealth Management, Banking, Financial Services, etc.
• Specific experience managing teams, other managers, functions, etc.

Salary Range $171,700 - 300,500 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. Work Authorization Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Working with Us As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.