Senior Manager, Business Process Excellence- Amazon Leo , Amazon Leo

Socket.dev; Bellevue (WA); On-site; USD 198,000 - 268,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon seeks a Senior Manager, Business Process Excellence to architect end-to-end processes across manufacturing and finance domains within the Amazon Leo program. You will drive governance, ownership models, and cross-functional alignment to ensure a seamless value stream from design to financial close.

Ideal candidates bring 8+ years in enterprise process design, ERP experience (SAP/Oracle), and a proven ability to influence senior leaders across organizational boundaries.

Qualifications

• 8+ years in product or program management, product marketing, business development, or technology.
• Bachelor's degree in Engineering or related field.
• 5+ years designing cross-functional end-to-end processes across manufacturing, procurement, warehouse, quality, finance.
• 5+ years owning end-to-end process design across multiple enterprise domains.
• Experience with ERP-enabled process design (SAP/Oracle).
• Strong communication and collaboration skills across senior leadership.

Responsibilities

• Define end-to-end process architecture and target-state models across the full digital thread.
• Establish Design Authority governance for cross-functional solution designs before build.
• Set cross-boundary process standards and ownership (RACI, handoffs, control points).
• Partner with ERP domain leaders to ensure design feasibility and integration.
• Drive process performance metrics and continuous improvement across programs.

Skills

Process Architecture

Design Authority

Cross-functional Leadership

ERP/PLM/MES Integration

Education

Bachelor's degree in Engineering

Tools

SAP

Oracle

Job description

Project Leo is Amazon's low Earth orbit satellite broadband network. Our mission is to deliver fast, reliable internet to customers and communities around the world. To support that mission, we are building enterprise platforms that scale across manufacturing, supply chain, and business operations as the company expands across factories, product lines, and lines of business.

Export Control: This position requires that the candidate selected be a U.S. Citizen to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

We are seeking a Senior Manager, Business Process Excellence to serve as the connective tissue across Amazon Leo's manufacturing and finance enterprise application landscape. This role is accountable for end-to-end process architecture and Design Authority governance spanning the full digital thread, from product engineering through manufacturing execution, distribution, and financial close. This is not a functional workstream ownership role. Individual application domains (ERP, PLM, MES, SCP, WMS, and others) are owned by their respective Enterprise Applications Functional Leaders. This role works collaboratively across those functional owners to ensure that processes connect seamlessly at organizational boundaries, that handoffs are well-defined, and that the full value stream operates as a single integrated chain rather than a collection of isolated functional solution

Key job responsibilities

• Design Authority governance: formal decision rights to approve or reject cross-functional solution designs before application engineering build begins, ensuring clean-core alignment, downstream impact awareness, and end-to-end coherence
• End-to-end process architecture: defining target-state process models, integration specifications, cross-boundary handoffs, and acceptance criteria across the full digital thread
• Cross-functional process standards: establishing how processes connect across organizational boundaries, such as engineering change flows from PLM through BOM through procurement through production through cost settlement
• Process performance accountability: defining outcome metrics, measuring end-to-end cycle time, and diagnosing whether breakdowns stem from process design gaps, system gaps, or governance gaps

A day in the life

Process Architecture and Cross-Boundary Design Define the target-state process architecture for end-to-end value streams spanning: Design-to-Release, Simulate-to-Validate, Plan-to-Produce, Source-to-Pay, Manufacture-to-Deliver, Inventory-to-Distribute, Record-to-Report, Asset Lifecycle, and Service and Returns. Map current-state processes and identify fragmentation, manual workarounds, and cross-functional handoff failures between domains. Architect how processes connect at organizational boundaries, specifying where handoffs occur, who owns each segment, and how process performance is measured across the chain. Design cross-functional process standards that span multiple teams and systems, such as engineering change flows from PLM through BOM through procurement through production through cost settlement. Solve for financial granularity of the cost of manufacturing for each product line, ensuring process design supports accurate cost capture end-to-end.

Design Authority and Governance Establish and lead the Design Authority forum: approve or reject cross-functional solution designs before build, based on clean-core alignment, business value, downstream impact, and validated adoption plans. Define process ownership, RACI matrices, and governance forums, ensuring each end-to-end process has a single accountable owner even when it crosses multiple teams and systems. Ensure process design decisions support ITGC, GRC, auditability, segregation of duties, and finance-safe operational execution. Lead process architecture reviews for major initiatives, ensuring new capabilities integrate with existing end-to-end flows rather than creating isolated point solutions.

Collaborative Process Design with Functional Owners Partner with ERP domain leaders and functional architects to ensure process designs are implementable within system capabilities, advocating for process-led design rather than system-led design. Collaborate with manufacturing execution teams on the integration of MES processes with ERP processes, ensuring production order lifecycle, confirmations, goods movements, and quality results flow seamlessly between shop floor and enterprise systems. Work with quality management functional owners to define process architecture spanning incoming inspection, in-process inspection, non-conformance management, supplier quality, and corrective action workflows. Partner with warehouse and fulfillment teams to architect goods receipt, put-away, kitting, storage, picking, and shipment processes across multiple storage locations and warehouse types. Collaborate on subcontracting and vendor-managed inventory process design, including component provision, consignment settlement, vendor reconciliation, and cycle counting.

Scalability and Continuous Improvement Architect process scalability for new product introduction (NPI), new factory onboarding, and new business line enablement, ensuring process templates extend without requiring full redesign. Drive process automation by identifying manual steps that can be eliminated through system configuration, workflow rules, or robotic process automation. Drive standard-pattern-first design that maximizes adoption and minimizes technical debt. Publish process architecture standards, reference models, and reusable process templates that accelerate delivery across programs and teams.

Organization and Roadmap Build and lead the organization: PMTs, TPMs, site-embedded Support Engineers, and BIEs operating within a fusion team model. Own the multi-year capability roadmap, implementation timelines, sprint prioritization, and release sequencing across all workstreams. Establish process performance metrics and KPIs: end-to-end cycle time, first-pass yield, automation rate, process compliance, and adoption rates.

Communication and Influence Create PRFAQs, functional design documents, process narratives, and acceptance criteria that define what engineering builds. Mentor functional consultants and business analysts on process-first thinking, raising the quality of requirements and solution design across the organization.

The ideal candidate brings deep experience designing cross-functional enterprise processes in manufacturing or supply chain environments, with strong knowledge of how ERP systems (SAP or Oracle preferred) enable or constrain process design. Strong candidates think in terms of end-to-end value streams rather than functional modules and demonstrate strong written communication skills with the ability to influence both operational leaders and system architects toward process standards that hold at scale. This role leads through collaboration rather than command, earning trust across functional boundaries by demonstrating how connected process design serves everyone's outcomes.

Performance in this role is measured on adoption rates, process efficiency, end-to-end cycle time, first-pass yield, clean-core compliance, capability delivery velocity, and stakeholder satisfaction with the Design Authority process.

Basic Qualifications:

• 8+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree in Engineering
• supply chain management, business administration, operations, or a related field.
• 10 or more years in enterprise applications, business process architecture, functional architecture, or
• process engineering in manufacturing or supply chain environments.
• 7 or more years in manufacturing, supply chain, or industrial operations environments.
• 5 or more years designing cross-functional end-to-end processes spanning at least three of the following:
• manufacturing, procurement, warehouse management, quality, finance.
• 3 or more years managing managers or leading organizations of 20 or more people.
• Experience with ERP-enabled process design (SAP, Oracle, or equivalent), including understanding of how
• system configuration enables or constrains process options.
• Experience owning end-to-end process design across multiple enterprise domains.
• Experience defining process governance mechanisms, including process ownership models, change
• control, and exception management.
• Experience designing processes for multi-site or multi-product-line manufacturing operations.
• Experience with Lean, Six Sigma, or other process improvement methodologies applied at enterprise scale.
• Experience leading cross-functional design governance and influencing senior leadership.

Preferred Qualifications:

• Master's degree in industrial engineering, operations management, supply chain, information systems, or
• a related field.
• Discrete manufacturing experience with ERP, PLM/CAD, MES, and supply chain planning platforms.
• Deep experience in one or more of the following areas: Production Planning (PP), Quality Management (QM), Materials Management (MM), or Extended Warehouse Management (EWM) process design;
• manufacturing execution system (MES) to ERP process integration and shop floor to financial close process architecture; subcontracting, consignment, and vendor-managed inventory process design at scale; or
• product costing and production order settlement process architecture (CO-PC, CO-PA).
• Experience with new product introduction (NPI) process architecture, including engineering change management, BOM transition, and production readiness from a business process
• Background in aerospace, defense, satellite, semiconductor, automotive, or other high-rate discrete manufacturing environments.
• Experience designing processes under regulatory constraints such as ITAR, CAS, SOX, and GMP
• Familiarity with AI/ML and IoT applications in manufacturing, clean-core, composable architecture, or ERP simplification methodology.
• Experience with process mining, process analytics, or digital twin approaches to process optimization.
• Experience applying Lean manufacturing, Theory of Constraints, or Toyota Production System principles to enterprise process design.
• Experience scaling standardized processes across greenfield factory launches

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 197,900.00 - 267,800.00 USD annually