Senior Manager Business Operations - Sphere Studios Tech

Sphere Entertainment Group, LLC; Burbank (CA); On-site; USD 96,000 - 170,000; Full time

Job summary

Sphere Entertainment Co. in the United States seeks a Senior Manager, Business Operations to partner with Sphere Studios & Tech Ops leadership—driving cross-functional collaboration, staffing strategy, and operational efficiency.

This role sits at the intersection of strategy, analytics and business operations, reporting to Sphere's Senior Director, Business Operations, and will design scalable workflows and real-time dashboards across the organization.

Qualifications

• Experience in business operations or strategy roles within entertainment or media.
• Ability to collaborate across functions in a matrix organization.
• Strong verbal and written communication and project management skills.
• Travel flexibility for occasional trips.

Responsibilities

• Design, implement and improve cross-functional workflows.
• Manage resource allocation, scheduling and capacity planning with production management.
• Create and maintain operational playbooks, SOPs and documentation.
• Develop dashboards and KPIs for real-time production visibility.
• Provide data-driven insights for quarterly reviews and executive updates.
• Assist in budget tracking and financial operations.
• Coordinate with Sales, Marketing and Venue Operations to align studio output with priorities.
• Establish ownership, communication cadences and escalation paths.
• Evaluate tools and automation to increase output and reduce manual effort.
• Deliver exceptional experiences for guests, partners and team members on-site.

Skills

Business Operations

Production Operations

Strategy & Operations

Consulting

Cross-functional collaboration

Prioritization

Time management

Project management

Job description

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.

Who are we hiring?

We're seeking a Senior Manager, Business Operations to serve as a key partner to Sphere Studios & Tech Ops leadership - driving cross-functional collaboration, resourcing strategy, and operational efficiency. This role works across the broader Sphere organization to monitor production demands on the Studios, design scalable workflows, and translate data into actionable staffing and resourcing recommendations. The ideal candidate thrives at breaking down complex problems into clear solutions that drive measurable efficiency gains.

This role sits at the intersection of strategy, analytics and business operations and will report into Sphere's Senior Director, Business Operations.

What will you do?

• Design, implement and continuously improve cross-functional workflows
• Maintain time-tracking process across all Studio & Tech Ops resources and partner with production management to improve resource allocation, scheduling and capacity planning
• Build and maintain operational playbooks, SOPs and documentation for recurring Studio processes
• Develop and maintain strong frameworks, dashboards, and KPIs that provide leadership with real-time visibility into production progress, studio utilization, and operational health
• Support Sphere Studios & Tech Ops leadership with data-driven insights for quarterly business reviews, planning sessions, and executive updates
• Assist in budget tracking and financial operations
• Serve as an operational bridge across the broader Sphere teams (Sales, Marketing, Venue Operations) to ensure studio output aligns with enterprise priorities and timelines
• Drive accountability and alignment across departments by establishing clear ownership, communication cadences, and escalation paths
• Evaluate and recommend tools, systems, and automation opportunities to increase the overall output and reduce manual effort
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• 5-7 years of experience in Business Operations, Production Operations, Strategy & Operations, or Consulting
• Demonstrated ability to operate effectively and collaboratively across different functions and levels in a matrixed organization
• Skillful prioritization of work and ability to manage multiple assignments while maintaining quality and stakeholder relationships
• Strategic thinker who possesses the ability to effectuate meaningful change and identify opportunities for process enhancement
• Exceptional verbal and written communication, project management and time management skills

Special Requirements (physical demands, non-traditional hours, travel etc

• Periodic travel between New York, Burbank, Las Vegas required

#LI-Onsite

Pay Range

$96,000-170,000 USD

At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.