Senior Manager, Business Operations

APL Wiki; Northern (KY); Hybrid; USD 140,000 - 175,000; Full time

Job summary

InvestCloud, a global leader in wealth technology, seeks a Business Operations Senior Manager to join the Global Business Operations team. You will lead cross-functional programs and end-to-end processes behind Jira and Tempo, and deliver reporting that standardizes operations across APL, Digital Wealth, and the broader organization.

You translate business goals into governed programs with milestones, owners, and metrics; mentor stakeholders, manage risks, and drive adoption of new processes and

Qualifications

• 8+ years in business operations or related roles with executive-level partners.
• Strong communication, presentation, and stakeholder management.
• Experience with Jira, Tempo, Power BI, and Confluence for delivery and reporting.

Responsibilities

• Lead cross-functional business operations programs end-to-end with defined scope and metrics.
• Design and improve policies, procedures, and playbooks with key partners.
• Define, track, and report KPIs using data-driven insights to drive utilization and forecasting.
• Proactively manage risks, issues, changes, and dependencies.
• Lead change management and adoption of new processes across teams.
• Mentor and escalate as needed within the GBO and senior leadership.
• Leverage Jira, Tempo, Salesforce, and AI tools to automate workflows.

Skills

Communication

Presentation

Stakeholder management

Cross-functional collaboration

Mentoring

Education

Bachelor's or Master's degree in business/finance/tech

Tools

Jira

Tempo

Microsoft Suite

Power BI

Confluence

Job description

TheBusiness Operations Senior Manageris a senior member of InvestCloud's Global Business Operations (GBO) team, responsible for leading the cross-functional programs and operational disciplines that keep the business running with precision. This role owns the end-to-end processes behindJira and Tempo, and delivery reporting, turning strategy into standardized, measurable, and repeatable operations across APL, Digital Wealth, and the broader organization. Partnering closely with Finance, Accounting,Professional Services, Product, and Engineering, theBusiness Operations Senior Managerdrives the initiatives that improve profitability, transparency, and operational excellencefirm wide.

What does a great Senior Managerin Business Operationsdo?

A greatSenior Manager in Business Operationsis equal parts strategist, operator, and orchestrator. They translate business goals into clearly governed programs — with defined scope, milestones, owners, and metrics — and drive them from intake through delivery. They bring rigor to how work isscoped, measured, forecasted, and reported; they standardize processes that were once ad hoc; and they anticipate risks before they become issues. Trusted as a subject-matter expert and escalation point, they mentor others, influence stakeholders at every level, and make operational excellence the default across the firm.They are thekey relationshipmanagersto the executive leadership team andproduce and present the processes, reporting and analysis usedas the daily driver for running the business.

How you will provide meaningful contributions:

• Lead cross-functional business operations programs and initiatives end-to-end — defining scope, governance, milestones, dependencies, and success metrics, and driving them from intake through delivery.
• Design, implement, and continuously improve operational policies, procedures, and playbooks that standardize and streamline the delivery of services in partnership withProfessional Services,Product, Engineering, Finance, andAccounting.
• Define, track, and report on key performance indicators (KPIs) and operational metrics, using data-driven insights to driveutilization, delivery, forecastingandprovidesleadership withstrategic analysis andtools to manage their teamsand forecast activities on a standard dashboardused across the firm.
• Proactively manage risks, issues, changes, and dependencies, evaluating and documenting trade-offs and escalating with recommended courses of action.
• Lead change management and drive adoption of new processes, standards, and tools across teams and geographies.
• Serve as a mentor, subject-matter expert, and point of escalation for the GBO team and the broader InvestCloud leadership team, coaching and cross-training to build a stronger, unified knowledge base.
• Leverage Jira, Tempo, Salesforce, and AI tools such as Claudeand Gleanto automate operational workflows, streamline reporting, and improve efficiency and accuracy.

Basic Qualifications for Consideration:

• 8+ years of progressive experience in Business Operations, Strategy & Operations, Program Management, Management Consulting, Business Transformation, or a related function, with demonstrated experience partnering with senior executives and leading complex cross-functional initiatives.
• Exceptional communication, presentationand stakeholder-management skills, comfortable presenting and interacting withstakeholders at all levels.
• Hands-on experience with Jira,Tempo,Microsoft Suite, andPower BIor equivalent operational and delivery tools.
• Demonstrated ability to lead, mentor, and influence without direct authority in a matrixed (shared-resources) environment.
• Bachelor's or master's degree in business, finance, technology, or a related field, or equivalent work experience.

Preferred Skills / Experience

• Experience within financial services, fintech, wealth management, SaaS, or another complex technology-enabled environment preferred.
• Experience with Jira, Tempo,Power BI,and Confluence, includingreporting and administration.
• Proficiency with data analysis and reporting tools (Power BI, Excel, or JQL) to inform operational decisions.
• Experience using Claude or similar AI tools to accelerate operations, documentation, and reporting workflows.

About InvestCloud

InvestCloud, a global leader in wealth technology, aspires to enable a smarter financial future. Driving the digital transformation of the wealth management industry, the company serves a broad array of clients globally, including Wealth and Asset Managers, Wirehouses, Banks, RIAs, and Insurers. In terms of scale, the company’s clients represent more than 40 percent of the $132 trillion of total assets globally. As a leader in delivering personalization and scale across advisory programs, including unified managed accounts (UMA) and separately managed accounts (SMA), the company is committed to the success of its clients. By equipping and enabling advisors and their clients with connected technology, enhanced intelligence, and inspired experiences, InvestCloud delivers leading digital wealth management and financial planning solutions, complemented by a dynamic data warehouse, which scale across the complete wealth continuum. In 2026, InvestCloud was named CNBC World’s Top Fintech Company, a proof point of the company’s commitment to innovation and client success. Headquartered in the United States, InvestCloud serves clients around the world. For more information, visit InvestCloud.com .

Our Values

• Client Connected
• Human Centered
• Respect + Integrity

The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicant’s geographic location. Salary range: $140,000 - $175,000. Benefits include medical/Rx, dental, vision, disability, and life/AD&D insurance plans, Flexible Savings Account (FSA), Health Savings Account (HSA), Employee Assistance Plan (EAP), health advocacy, voluntary ancillary plans (accident, critical illness, hospital indemnity, legal, identity theft, auto/home, and pet insurance), 401(k) retirement savings plan with company match, and paid time off.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.