Senior Manager, Business Managed Solutions and Data

RBC; Minneapolis (MN); On-site; USD 90,000 - 160,000; Full time

Job summary

RBC in Minneapolis is seeking a Senior Manager to lead a team of Senior Operations Analysts responsible for medium to high complexity business managed technology solutions. The role focuses on coaching, performance management, and driving efficiency while partnering with RBC IT and stakeholders.

Expect a strong emphasis on leadership, process improvement, and risk control. The position offers a salary range of $90,000 to $160,000 plus discretionary bonus and benefits, with a 40-hour work week in

Qualifications

• Requires a 4-year degree or equivalent with 7+ years in securities, banking, technology or related industry.
• 3+ years of people leadership or management experience.
• 3+ years of business process redesign, SQL Server development, VBA, MS Access, or risk/controls experience.

Responsibilities

• Lead, mentor, and develop a team of operations analysts with coaching on technical skills and career growth.
• Conduct performance reviews, set goals, and give feedback to drive team success.
• Establish a collaborative, inclusive team culture focused on innovation and accountability.
• Oversee design, implementation, and maintenance of business managed technology solutions.
• Ensure quality standards, monitor processes, and align with regulatory requirements.
• Manage team workload, priorities, and resources to meet objectives.
• Partner with Operations leadership to assess priorities and resolve systemic challenges.
• Provide executive visibility on team performance, risks, and backlog.

Skills

Leadership

Communication

Strategic thinking

Team development

Education

4-year degree from an accredited university or equivalent

High school diploma/equivalent + 7+ years of relevant experience

Tools

SQL Server

VBA

MS Access

Robotics & AI

Job description

What is the opportunity?

As Senior Manager on the Business Managed Solutions team, you would be responsible for leading, developing, and mentoring a team of Senior Operations Analysts who design, implement, and maintain medium to high complexity business managed technology solutions. This role provides strategic oversight of team performance, ensures quality execution of processes and deliverables, and escalates issues appropriately while fostering professional growth. You will coach the team on technical design and development, technical system guides, and end-user guides while partnering with Operations leadership to assess priorities, increase department efficiency, reduce risk, and enrich service. You will manage performance, develop talent, and create a high-performing team environment that encourages innovation and continuous improvement.

Job Description

As Senior Manager on the Business Managed Solutions team, you would be responsible for leading, developing, and mentoring a team of Senior Operations Analysts who design, implement, and maintain medium to high complexity business managed technology solutions. This role provides strategic oversight of team performance, ensures quality execution of processes and deliverables, and escalates issues appropriately while fostering professional growth. You will coach the team on technical design and development, technical system guides, and end-user guides while partnering with Operations leadership to assess priorities, increase department efficiency, reduce risk, and enrich service. You will manage performance, develop talent, and create a high-performing team environment that encourages innovation and continuous improvement.

What will you do?

Team Leadership & Skill Development

• Lead, mentor, and develop a team of operations analysts, providing coaching on technical skills, professional development, and career growth
• Conduct performance reviews, set goals, and provide constructive feedback to drive team member success
• Build and maintain a collaborative, inclusive team culture that encourages innovation and accountability
• Identify and cultivate emerging talent; prepare team members for advancement opportunities

Solution Development Oversight

• Oversee the design, implementation, and maintenance business managed technology solutions
• Establish and monitor quality standards, ensuring team processes are executed as designed and align with best practices
• Review and validate escalated issues; ensure team resolution adheres to regulatory and firm policy requirements
• Manage team workload, priorities, and resource allocation to meet department objectives

Strategic Partnership & Communication

• Partner with Operations leadership assess priorities within their department, and across Operations as a whole
• Consult with RBC IT, vendors, and stakeholders to resolve systemic and operational challenges
• Provide executive visibility on team performance, risks, and backlog
• Represent the team in firm and industry initiatives, communicating team expertise and capabilities

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent, or High school diploma/equivalent AND 7+ years of securities, banking, technology and/or job-specific industry experience
• 3+ years of people leadership or team management experience
• 3+ years of business process redesign, SQL Server development, robotics & AI, VBA development, MS Access development, analysis and/or risk control experience
• Series 7 or Series 99 or ability to obtain in 120 days
• Demonstrated ability to lead, motivate, and develop team members
• Strong communication and interpersonal skills

The good-faith expected salary range for the above position is $90,000 - $160,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills
Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Additional Job Details

Address: 250 NICOLLET MALL:MINNEAPOLIS

City: Minneapolis

Country: United States of America

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-24

Application Deadline: 2026-09-07

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.