Senior Manager, Business Consulting

CVS Health; Hartford (CT); On-site; USD 83,000 - 183,000; Full time

Job summary

CVS Health in Hartford, CT seeks a Senior Manager, Business Consulting to lead engagements for Aetna Service Operations, diagnosing performance issues and shaping executive-level recommendations.

You will build supporting analyses, partner with senior leaders, and manage multiple engagements against tight deadlines while delivering clear, actionable insights.

Qualifications

• Eight or more years in business operations, healthcare operations or strategy
• Demonstrated experience leading cross-functional initiatives through influence
• Advanced skill in building executive presentations and recommendations
• Strong analytical, problem-solving and process design skills
• Hands-on analytical capability, from data through to executive materials
• Thrives in a fast-paced environment with shifting priorities and competing deadlines

Responsibilities

• Lead engagements from problem definition through recommendation and handoff
• Build hypothesis-driven analysis and the executive storyline for each engagement
• Partner with senior leaders to diagnose performance gaps and structure options
• Support the executive operating cadence, including the monthly operating review and governance forums
• Document current-state processes, handoffs and control points
• Build and maintain trackers, baseline metrics and supporting documentation
• Produce executive materials and track follow-up items to closure
• Manage multiple concurrent engagements against fixed executive deadlines

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Manager, Business Consulting leads engagements for Aetna Service Operations, partnering with leaders across the organization to diagnose performance issues. The role builds the supporting analysis and documentation, and supports the executive operating cadence.

Key Responsibilities Include

• Lead engagements from problem definition through recommendation and handoff
• Build hypothesis-driven analysis and the executive storyline for each engagement
• Partner with senior leaders to diagnose performance gaps and structure options
• Support the executive operating cadence, including the monthly operating review and governance forums
• Document current-state processes, handoffs and control points
• Build and maintain trackers, baseline metrics and supporting documentation
• Produce executive materials and track follow-up items to closure
• Manage multiple concurrent engagements against fixed executive deadlines

Required Qualifications

• Eight or more years in business operations, healthcare operations or strategy
• Demonstrated experience leading cross-functional initiatives through influence
• Advanced skill in building executive presentations and recommendations
• Strong analytical, problem-solving and process design skills
• Hands-on analytical capability, from data through to executive materials
• Thrives in a fast-paced environment with shifting priorities and competing deadlines

Preferred Qualifications

• Healthcare payer operations knowledge
• Lean Six Sigma Green Belt or Black Belt certification
• Exposure to SQL, Tableau or Power BI
• 3-5 years of management consulting experience

Education

• Bachelor’s degree in business, healthcare administration, finance or a related field
• Master’s degree preferred

Pay Range

The Typical Pay Range For This Role Is

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/11/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.