Senior Manager, BizOps

Conduit; San Francisco (CA); On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Comprehensive health insurance

401k match

Dinner covered every day

Job summary

Conduit, an AI agent platform for hospitality, is seeking a Senior Manager, BizOps to own operational problem solving across guest communications, maintenance dispatch, and vendor management. You will lead a remote/onshore/offshore team, design processes, and drive data-informed improvements.

This generalist role rewards hands-on execution, data digging, and the ability to build the playbook as you go. You report to the CTO, with room to grow into leadership as the team scales, and you will work

Qualifications

• Experience in BizOps, strategy and operations roles at a fast-growing company.
• Ability to pull data, build models, and reason with numbers.
• Experience managing people or vendors or readiness to do so.

Responsibilities

• Identify and size operational problems, then fix them with new processes or tools.
• Build and run a remote/onshore/offshore team including hiring, training, schedules and quality checks.
• Manage outsourcing partners with clear SLAs and fast exits when quality slips.
• Collaborate with engineers to diagnose failures and implement fixes.
• Design escalation paths for guests, owners, and customers, including late-night support.

Skills

BizOps

Strategy

Operations

Vendor management

Data analysis

Automation

People management

Tools

Software/Automation

Job description

About Conduit

Conduit is an AI agent platform purpose-built for hospitality. Hotels, vacation rentals, and resorts use our agents to automate millions of workflows across guest communication and operations, all to give their guests a better experience.

Hospitality is 10% of global GDP and it turns on customer experience. Resolving a guest request immediately is most of that experience, and resolving one means moving across several tools and between several people. That coordination is the work, and it is what our agents do.

Role: Senior Manager, BizOps

Our agents handle guest messages, issues, maintenance dispatch, and the follow-through behind them for hotels and property managers. A team works alongside the agents on what still needs a person: remote team members onshore and offshore, on-call staff, and outsourcing partners, from virtual staff to field staff such as cleaners, maintenance technicians, and inspectors.

You make that operation work. Each week you take the biggest problem in it, work out what is going on from the data, fix it, and build the process that keeps it fixed. The problem might be staffing one week and a vendor or a customer launch the next.

This is a generalist role for a strong problem solver. You do not need to have run a large operation before. You report to Punn, our CTO and co-founder, and the role has room to grow into a leadership role as the team grows.

Why this role is different

• There is no playbook yet. You write it, and you change it when it stops working.

• Your team is people and agents together. You decide which work the agents keep, which work a person must keep, and how the two hand off.

• You stay close to the operation. You dig into the data, learn how each piece of work gets done, and do some of it yourself so you know how it really works.

• You own the numbers: guest review scores for the customers we run guest comms for, listings per person on the ops team, and cost per booking. Your bonus is tied to the first two.

What the work looks like

• Finding what is broken in the operation, sizing it, and fixing it, whether that takes a spreadsheet, a new process, or a change to the agents.

• Building and running the remote team: virtual staff onshore and offshore, on-call staff, and field staff such as cleaners, maintenance technicians, and inspectors. That includes hiring, training, schedules, and quality checks.

• Choosing and managing outsourcing partners, with clear service levels and a fast exit when quality slips.

• Working with our agent engineers on where the agents fail, and turning those failures into fixes.

• Escalation paths for guests, owners, and customers, including late-night calls and emergencies.

• Bringing each new customer live: mapping how they run today, setting up the playbook, and getting the agents and the team working for them.

• A weekly operating review with the founders on quality, cost, and capacity.

Who you are

• You have worked in BizOps, strategy and operations, chief of staff, consulting, or an operating role at a fast-growing company. Strong consultants who want to own the result, not only advise on it, are a great fit.

• You have taken on problems that were outside your job description and solved them. You can walk us through one, including what the numbers did.

• You pull your own data and build your own models, and you are just as happy to get on the phone with a vendor.

• You have managed people or vendors, or you can show us why you are ready to.

• You are comfortable with software and automation, and you see agents as a way to run better operations, not only a way to cut cost.

• Preferred: hospitality or short-term rental operations experience (turnovers, maintenance, owners, and guests).

• This role is onsite in San Francisco. Candidates must be authorized to work in the US; we generally do not sponsor visas.

Compensation and Benefits

• $150K to $220K on-target cash: 80% base and 20% bonus paid quarterly

• The bonus pays on two numbers we want to max: guest review scores for the customers we run guest comms for, and listings per person on the ops team

• 0.10% to 0.50% equity

• Comprehensive health insurance and 401k match

• Dinner covered every day

Interview Process

• Intro call with Punn. Your background and the hardest operating problems you have solved.

• Ops judgment deep dive with Punn. An operating problem you owned: how you found it, what you changed, and what happened to the numbers.

• Commercial judgment deep dive with Cole. A decision you drove that changed revenue or cost, and how you handle an unhappy customer.

• Working session with Punn (and Cole). We give you a real, anonymized week of operations data. You find what is failing, redesign the escalation path, and propose staffing for the next quarter.

• Founder fit call.

• References.