Senior Manager, Awards

C001 Dallas College

United States

On-site

USD 71,000 - 87,000

Full time

3 days ago

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Job summary

Dallas College is seeking a Senior Manager, Awards to provide leadership and oversight of institutional, foundation, and external scholarship programs. You will ensure equitable access, compliance, and timely awarding of funds, partnering with Financial Aid, Enrollment Services, Foundation staff, IT, and academic departments.

You will lead a team, manage communications with students and donors, monitor postings, and drive process improvements to support enrollment, persistence, and completion

Qualifications

Bachelor’s degree required; equivalent combination of education and experience may be considered.
Two years of customer service experience.
Two years of experience with scholarship management, financial aid, or grant management.
Official transcript will be required.
Bilingual or multilingual preferred.

Responsibilities

Provide leadership and oversight for scholarship programs and award processes.
Supervise, mentor, and evaluate assigned staff.
Monitor scholarship postings, awarding activities, and compliance requirements.
Coordinate scholarship communications and outreach efforts.
Develop and enhance operational processes and service delivery.
Partner with internal and external stakeholders to expand scholarship awareness and student engagement.

Skills

Customer service

Scholarship management

Financial aid

Bilingual preferred

Education

Bachelor’s degree required

Job description

Weekly Work Hours 40 Compensation Range Staff Range N07 Salary Minimum $79,439.00 Annually FLSA United States of America (Exempt) Work Location All positions are considered on-site roles. After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy. Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law. Position Type Staff Dallas College is one of the largest community college systems in Texas, committed to transforming lives and communities through higher education. With a rich history of serving the diverse population of Dallas County, the college provides accessible, affordable, and high-quality education that empowers students to achieve their academic and career goals. Dallas College has a set of core values that shape its culture and operations: integrity, respect, opportunity, collaboration, accountability, and engagement and support.

Why This Role Matters

Scholarships often make the difference between a student pursuing their goals or putting their education on hold. The Senior Manager, Awards plays a critical leadership role in ensuring students receive equitable, timely, and effective access to scholarship funding. Through strategic oversight of institutional, foundation, and external scholarship programs, this position helps remove financial barriers and creates pathways to success for thousands of students across Dallas County.

The Impact You'll Make As the Senior Manager, Awards you will:

Oversee scholarship operations and awarding processes to ensure compliance and efficiency.
Lead and develop a team responsible for scholarship administration and student support.
Partner with Financial Aid, Enrollment Services, Foundation staff, Information Technology, and academic departments to enhance scholarship accessibility.
Promote scholarship opportunities through community outreach, information sessions, and engagement initiatives.
Drive operational excellence through process improvements, reporting, staff development, and strategic collaboration.
Help ensure students receive critical financial resources that support enrollment, retention, and completion.

What Excites People About This Opportunity

This role offers the unique opportunity to combine leadership, strategy, student advocacy, and community engagement in a way that creates measurable impact. You'll work alongside dedicated professionals across the institution while leading initiatives that directly help students achieve their educational and career aspirations. Whether you're mentoring staff, improving scholarship processes, building community partnerships, or helping students navigate opportunities for financial support, your work will have a lasting effect on both individual lives and the broader community.

What You'll Do

Provide leadership and operational oversight for scholarship programs and award processes.

Supervise, mentor, develop, and evaluate assigned team members.

Monitor scholarship postings, awarding activities, and compliance requirements.

Coordinate scholarship communications and outreach efforts.

Develop and enhance operational processes and service delivery.

Partner with internal and external stakeholders to expand scholarship awareness and student engagement.

Monitor productivity, service levels, reporting, and operational outcomes.

Support special projects, events, and strategic initiatives within the Scholarship Department.

Position / Job Summary

Responsible for the administration, coordination, promotion, and oversight of institutional, foundation, and external scholarship programs. This position serves as a key leader for the Awards Management team, supporting scholarship operations, student outreach, scholarship awarding processes, and compliance with institutional, state, federal, and donor requirements. The position also assists students at Dallas College in all aspects of the financial aid process and helps ensure the institution receives financial aid funds in a timely fashion. The coordinator collaborates closely with Financial Literacy Coaches, Awards Management Coordinators, Financial Aid, Foundation staff, Information Technology, Enrollment Services, academic departments, and community partners to increase student awareness of scholarship opportunities and ensure equitable and timely awarding scholarship funds. The position provides operational leadership, process improvement support, staff oversight, training, reporting, and customer service while promoting student access to financial resources that support enrollment, persistence, and completion.

Essential Duties & Responsibilities

Works collaboratively with Financial Literacy Coaches (FLCs) and Awards Coordinators (ACs) to process external, internal, and foundation scholarships.
Provides secondary oversight to Awards Management team.
Promote Dallas College scholarships, including leading information sessions and outreach events.
Aids in the development and improvement of processes and practices.
Aids in the development and execution of communication plans.
Regularly travels to local high schools and civic organizations to present as part of outreach efforts.
Monitor scholarship postings and selections to ensure scholarships are awarded consistently and within federal, state and Dallas College guidelines.
Provide front-line customer service to students, including answering calls and responding to email inquiries.
Record, process, monitor and track external scholarships.
Distribute scholarship offers and process acceptance forms.
Apply Foundation scholarship awards to students’ accounts in the college database system.
Coordinate and recruit scholarship review committees.
Manage all student communications via email and text messaging.
Assist with the end of semester reports and reconciliation of awards.
Assist with special projects and/or events within Dallas College Scholarship Department.
Coordinates with information technology (IT) to ensure the accuracy of all information entered the system.
Supervise, train, mentor, and evaluate assigned staff.
Monitor team productivity, service levels, and operational outcomes.

Required

Dallas College Professional Development Hours per Academic Year. All employees are required to complete a minimum of 19 hours. People leaders are required an additional 16 hours of leadership development. Perform other duties not listed as assigned. Exercises full discretion and decision-making authority in the recruitment, selection, hiring, mentoring, coaching, development & termination of staff, ensuring alignment with organizational goals, budgetary constraints, and workforce planning strategies. Drive high performance by administering the performance management process timely, setting clear expectations, conducting performance evaluations, and implementing initiatives that enhance employee engagement, motivation, and retention.

Minimum and Preferred – Education, Experience, and/or Certifications Required Qualifications for Role

Bachelor’s degree required; equivalent combination of education and experience may be considered.
Two (2) years of customer service experience.
Two (2) years of experience with scholarship management, financial aid, or grant management.
Official transcript will be required.
Bilingual or multilingual preferred.

Knowledge, Skills, and Abilities Required Qualifications for Role

Demonstrates knowledge of policies and procedures that affect clients and/or employees, applying them fairly and consistently; ensures compliance with local, state, and federal laws and regulations.
Must have excellent communication skills and the ability to interact with internal/external stakeholders and constituents within the Dallas College community network.
Advanced computer skills required, including Microsoft Office software and database management.
Experience handling multiple assignments and prioritizing workload.
Experience working with students.
Ability to maintain strict confidentiality about donors, students, and general business matters.
Ability to always have a positive and professional demeanor, while maintaining quality customer service.
Superior interpersonal, written, and oral communications skills; ability to work successfully with a variety of populations.
Excellent organizational skills: ability to plan workflows, handle multiple tasks simultaneously, manage details, problem solve, meet deadlines, and communicate progress regularly to Director.
Determine the types and amounts of financial aid to be awarded through the packaging process according to federal, state, and institutional requirements.
Demonstrated success working with diverse communities.
Monitor individual student awards.
Resolve data conflicts and over awards.
Utilize professional judgment on an individual basis to adjust a student's eligibility based on documented mitigating circumstances in accordance with federal statutes.
Provide financial aid counseling to students and parents regarding all aspects of the financial aid process.
Make necessary referrals to other student service offices.
Provide support to students experiencing family, personal or economic crises which may impact school performance.
Specific focus on working with special needs populations to identify unique needs and coordinate appropriate services.
Monitor and evaluate satisfactory academic progress of students.
Interpret, articulate, and implement a variety of regulations, guidelines, and procedures to ensure compliance with Dallas College, state, and federal requirements.
Experience in scholarship administration, financial aid, grant management, student services, or a related field.
Experience coordinating projects, processes, or staff.
Strong communication, organizational, analytical, and customer service skills.
Experience working with scholarships, financial aid, or student information systems preferred.

Competencies

Ensures Accountability Ensures Cross-Functional Collaboration Empowers Teams Communicates Effectively Leads Strategically

Work Condition Environment / Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodation(s) may be made to individuals with physical challenges to perform the essential duties and responsibilities. This position is eligible for FlexWork, as the job responsibilities can be effectively performed in a flexible work arrangement while meeting business and operational needs. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do. Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Applications Deadline September 28, 2026

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