Senior Manager, Area Store Operations

Spectrum; Tulsa (OK); On-site; USD 90,000 - 130,000; Full time

Job summary

Spectrum is seeking a Senior Manager, Area Store Operations to lead regional initiatives and align teams with Spectrum’s mission to deliver innovative retail services and maintain customer loyalty.

You will oversee store openings/closures, maintenance, merchandising, and cross-functional collaboration with store management and logistics to implement operations standards across multiple locations. A bachelor’s degree and 5+ years in retail ops with 3+ years in management are required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5 years of experience with operational protocols in a retail store environment.
• 3 years of management experience.
• Proficient in inventory and merchandising management, knowledge of process design and documentation, and adept with personal technology (mobile devices, video platforms, and PC software).

Responsibilities

• Drive strategic initiatives to achieve performance, quality and revenue goals across the region.
• Manage store openings and closures with smooth operations and inventory control.
• Oversee store maintenance, ticketing, budgeting and brand standards.
• Collaborate cross-functionally with store management and logistics on operations standards.
• Optimize store operations including staff readiness, cash, inventory and POS systems.
• Enhance merchandising and in-store technology experiences.
• Lead training programs for new hires and ongoing development.

Skills

Change management

Organizational skills

Project management

Analytical skills

Interpersonal/leadership

Customer experience

Driver's license

Education

Bachelor’s degree or equivalent experience

Tools

Inventory systems

POS systems

Mobile devices

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

What if you could be the driving force behind transforming our retail landscape?

As the Senior Manager, Area Store Operations at Spectrum, you will implement and oversee key strategic initiatives to meet performance goals and drive revenue growth in your region. Your role is crucial in aligning our teams with Spectrum’s mission to provide innovative and high-quality retail services while ensuring we maintain our competitive edge and customer loyalty.

What our Senior Manager, Area Store Operations Enjoy Most About the Role

• Drive Strategic Initiatives: Implement key strategies to achieve performance, quality and revenue goals across the region.
• Manage Store Openings and Closures: Coordinate new store openings and closures, ensuring smooth operations and inventory management.
• Ensure Store Maintenance: Oversee ongoing store maintenance, including ticketing, capital budgeting and brand standards.
• Collaborate Cross-Functionally: Work with store management and logistics to implement mobile and CPE operations standards.
• Optimize Store Operations: Manage staff readiness and back-of-house operations, including cash, inventory and POS systems.
• Enhance Merchandising: Ensure top-notch merchandising and in-store technology experiences.
• Lead Training Programs: Oversee and report on new hire and ongoing training to meet company goals.

Required Qualifications

Education:

• Bachelor’s degree or equivalent experience.

Experience:

• 5 years of experience with operational protocols in a retail store environment & 3 years of management experience.

Technical Skills:

• Proficient in inventory and merchandising management, knowledge of process design and documentation, & competent in personal technology, including mobile devices, video platforms and PC software.

Skills & Abilities:

• Advanced change management and strong organizational, project management and analytical skills.
• Ability to evaluate training and development resources.
• Excellent interpersonal, leadership and presentation skills.
• Passion for delivering exceptional customer experiences.
• Valid driver’s license and ability to meet Charter’s motor vehicle requirements.

Preferred Qualifications:

• 5+ years leadership experience, 3-5 years wireless or telecommunication experience, project management experience

Working Conditions

• Working in a retail environment with moderate noise levels, you will travel to multiple locations to oversee and monitor store operations. Professional attire and appearance are required.

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