Senior Manager, Area Store Operations

Charter Communications; West Warwick (RI); On-site; USD 90,000 - 150,000; Full time

Job summary

Charter Communications, operating as Spectrum, seeks a Senior Manager, Area Store Operations to lead regional initiatives, align retail teams with company goals, and drive performance across multiple locations in Rhode Island.

You will oversee store openings and closures, maintenance, inventory and POS operations, and collaborate with store management and logistics to raise customer experience and revenue. Travel may be required.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5 years in retail store operations with proven leadership.
• 3 years of management experience preferred.
• Strong inventory and merchandising management knowledge.
• Proficient with process design, documentation, and tech tools.

Responsibilities

• Drive strategic initiatives to meet performance, quality and revenue goals across the region.
• Coordinate new store openings and closures with inventory management.
• Oversee store maintenance, capital budgeting and brand standards.
• Collaborate cross-functionally with store management and logistics on mobile and CPE standards.
• Manage staff readiness, cash handling, inventory and POS operations.
• Enhance merchandising and in-store technology experiences.
• Lead training programs for new hires and ongoing development.

Skills

Retail operations

Management experience

Leadership

Customer experience focus

Presentation skills

Analytical skills

Project management

Communication

Driver's license

Education

Bachelor's degree or equivalent experience

Tools

Inventory management software

Merchandising systems

Process design documentation

Mobile devices

Video platforms

PC software

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

What if you could be the driving force behind transforming our retail landscape?

As the Senior Manager, Area Store Operations at Spectrum, you will implement and oversee key strategic initiatives to meet performance goals and drive revenue growth in your region. Your role is crucial in aligning our teams with Spectrum's mission to provide innovative and high-quality retail services while ensuring we maintain our competitive edge and customer loyalty.

What our Senior Manager, Area Store Operations Enjoy Most About the Role

• Drive Strategic Initiatives: Implement key strategies to achieve performance, quality and revenue goals across the region.


• Manage Store Openings and Closures: Coordinate new store openings and closures, ensuring smooth operations and inventory management.


• Ensure Store Maintenance: Oversee ongoing store maintenance, including ticketing, capital budgeting and brand standards.


• Collaborate Cross-Functionally: Work with store management and logistics to implement mobile and CPE operations standards.


• Optimize Store Operations: Manage staff readiness and back-of-house operations, including cash, inventory and POS systems.


• Enhance Merchandising: Ensure top-notch merchandising and in-store technology experiences.


• Lead Training Programs: Oversee and report on new hire and ongoing training to meet company goals.

Required Qualifications

Education

• Bachelor's degree or equivalent experience.

Experience

• 5 years of experience with operational protocols in a retail store environment & 3 years of management experience.

Technical Skills

• Proficient in inventory and merchandising management, knowledge of process design and documentation, & competent in personal technology, including mobile devices, video platforms and PC software.

Skills & Abilities

• Advanced change management and strong organizational, project management and analytical skills.


• Ability to evaluate training and development resources.


• Excellent interpersonal, leadership and presentation skills.


• Passion for delivering exceptional customer experiences.


• Valid driver's license and ability to meet Charter's motor vehicle requirements.

Preferred Qualifications

• 5+ years leadership experience, 3-5 years wireless or telecommunication experience, project management experience

Working Conditions

• Working in a retail environment with moderate noise levels, you will travel to multiple locations to oversee and monitor store operations. Professional attire and appearance are required.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.